Spectranet — No connection set up 1 month after deposit money 2000 rs provided

Address:

Bangalore, Karnataka

We had called up Spectranet for their Internet Services on the 19th April 2012. Person named Manjunath (Customer Service Specialist & Territory Manager - Retail Sales) - came the very next day early morning for the collection of money. He told us that first 1 week we will give you a trial account and then we shall provide you with your own log in id and password. We paid him a sum of Rs. 2000/- and told him that we will pay him balance Rs. 1000/- when we get our own account. We never got the speed of internet according to the plan which we applied for from the very first day. The very next day the net was not working. I called him 15 - 20 times and every time I got reply as Sir I am on my way I'll be there in 15-20 mins. Entire day we kept on waiting for him he did not come. Next day again I called him he sent his technical person named Kaushal. After almost an hour o[censored]nsuccessful attempt Kaushal told us that you will have this network issue always as there is no proper connection in your Building by Spectranet. This was told to Manjunath but he was not ready to accept. He instead told us that we shall install a powerful Router on the Common terrace of your building so you will get proper connection and speed. Well that has still not been done. Every day we call him and there is answer we will do tomorrow. We don't get net at all forget about good speed. As a routine call we again called him on 16th May 2012 asking him for the money and withdraw their services he said that sir in the weekday we do not have time so 100% we will come on 19th May, saturday and fix your problem. My wife & I both are working & weekend is the only tme when we can do our extra outside work but still we agreed. He never called up on Saturday morning to confirm so we called him at 10:30 am he told us Sir I am on my way I should be there in another 15-20 minutes. He did not show up till 1:30 pm. After that we have been trying to contact him he has not been answering his phone at all. We would have called him atleast 50-60 times that day with 3-4 sms. But there was no reply. Then we called up Kaushal (Technical person) and told him the entire story. We told him to contact Manjunath. We called up Kaushal after 15 - 20 minutes even he stopped answering his phone. Then we called their office numbers there their security person sayd he does not know anything about Manjunath and we shall not call and disturb him for any problem. We finally called Spectranet Consumer Complain number and there to our surprise the Executive disconnected our call and did not put a complain. Its been more than a month now and there has been no outcome to our problem.
We have been lot of difficulty & hesitation by this person. We have spoken to almost all concern person telling them that we want our money and do not their services but Manjunath still does not call us. He has seem to disappear after taking our money. Manjunath's contact numbers are as follows: Mobile : [protected] Direct Landline : +[protected] E mail id : manjunath.[protected]@spectranet.in
Please look in to this matter at earliest and teach a good lesson to this person Called Manjunath. He truly deserves it.