[Resolved] Standard Chartered Bank Credit Card — Harassing a normal customer by Standard Chartered
Currently I am having a very horrible experience with the Standard Chartered bank staff. I had taken a credit card from this bank in the year 2005. I had settled the outstanding amount of 20, 695 and the executive who came to collect the cheque and he said my account will be settled I had confirmed this by calling the Bank executive and he said this account will be settled. I walked into the Standard Chartered bank in M.G. Road and spoke to one of the executive by name Ramesh and he confirmed to me that my account will be settled. I get a call on 8th of April 2008 exactly after 2 and half years from Standard Chartered bank that I need to pay the Bank 1, 160 rupees as balance and they have blacklisted my name in the Credit Bureau. My point is that why was not there a communication since 2 1/2 years regarding this outstanding amount. I have not received any e- mail or any statement or not even a telephone call stating that there is something outstanding on my card. When I spoke to the executive by name Fatima she tells me that since my amount was not a huge one thats the reason I was not informed about it and it has come to the final collection which is why they are calling me. Fatima is asking me to show any settlement document handover by SCB. As a normal customer how will I know these procedures and moreover I was promised by Priya from cunnigham road branch Bangalore that I will receive the settlement letter by courier. I have not changed my address or the telephone number and if they say a statement was sent to my address I would like to know the docket numbers of the courier.They are asking me to pay 8500 as outstading amount from 2 and half years. I would like to take this up with RBI Ombudsman and sue Standard chartered for not informing the customer about the outstanding amount in the first place and calling the customer after 2 and half years and asking for such a huge amount to be paid to take the name out of the blacklist from Credit Bureau. This is cheating the customers in a broad daylight. I need help in sorting this out I do not wish to pay for some one else's mistake.Please help
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Aug 14, 2020Complaint marked as Resolved