[Resolved]  State Bank of India — Non acknowledgement of the Application for the Central scheme of Interest Subsidy on Education loan taken

Address:

Allahabad, Uttar Pradesh

Dear Sir,

I got Education Loan From SBI for my MBA course[protected] on 21st july 2009.At the time of taking the sanction of the loan I already submitted the Income Certificate of my father as per which I am eligible under the Interest Subsidy Scheme of the Central Govt on Education Loans.

On inquiring about the scheme from the bank officials 5-7 times there is always vague reply regarding non receipt of any information or circular for the same.

Even asking the branch operations manager and branch manager of SBI Civil lines Allahabad(Branch whereupon the loan has been given to me) branch code:3126 they were unaware of the scheme and directed me to go to the Loan branch when I went to that branch they told me that Its a bank and the bank doesnt gives any loan without charging interest.When I told them about the govt.notification they told me that I am not eligible for the scheme as I am pursuing post graduate course and the scheme is for only undergraduates.

Further being directed again to the home branch Civil Lines I showed them the Gazetted notification copy on which they told me that they couldnt do anything about the same as the circular are received at the RASMECCC branch and not this branch.

Then I went to the RASMECCC branch where the Chief Manager reluctantly heard me and said that the date is over. I told him that the officials had told me earlier that I will be intimated when the scheme is implemented and finally his reply was that he could not do anything about it and I must go and meet the Regional manager.

I went the same day[protected]to the Regional Officer who was on leave and my matter still unresolved.
I am really disappointed with this kind o[censored]nprofessional attitude of state banks personnels where people are such ill-informed.The bank in its vision shows so much concern about the customers and its people are literally unconcerned about their responsibilities towards the customers.

Hope my complain is forwarded to the concerned authority who may rightly address it.


Regards
Bharat Pathak
Email:bharat.[protected]@gmail,com
mob:[protected]/[protected](Indore)

Correspondence Address:18-c Elgin road Civil Lines Allahabad-211001(UP)