[Resolved]  State Bank of India - Borivali East Branch (Dattapada Phatak) — Demand Draft in Foreign Currency

Dear Sir,

For the payment of the student exam fee for the UK actuarial society i needed to make the payment in GBP through the DD amounting to GBP 121.To do so i went to the prepare the DD at the borivali east branch of SBI located at the Dat Pada Phatak on saturday 9 Jan 09 to the foreign exchange division and the concerned person name is Mr.Dhumale.They told me that such service is not available on saturday and told that i can execute the documenation work and payment on saturday and they would prepare the DD by monday 11 Jan 09.

so i did so on saturday and when i sent my sister to collect on my behalf with the necessary documentation the concerned person,Mr Dhumale (From foreign exchange division) says that the draft is not signed because the branch manager is on leave on monday and could only be done by tuesday 12 Jan 09. When it was said that it is urgent the person acts smart and says that it could be done before if it was that urgent and trying to hide his ineffciency for not getting his work done as he could arrange it to send it for signature for the other nearby branch of the SBI if the branch manager is still absent on tuesday (which he acknowleges that such a procedure could be done) as well wherein he could do the same today and get the DD prepared today rather than causing delay till tomorrow.The point here is the attitude of the person towards the customer servicing and also the bank charges a good commission for such service (here it is Rs. 900) which in turn is paid to such inefficent employees.