[Resolved]  State Bank of India — Auto Deduction of lic premium from my account without my permission

From ,
Ashish R. Surana,
A-3 , Vaastu Classic,
Ganesh Nagar,
Kathe Galli, Dwarka,
Nasik

SBI AC No [protected],
Old Agra Road Branch,
Nasik

To,
Res Sir,



Sub : Nexus between SBI & Bill Desk

Respt sir,
I Mr. Ashish Surana (B.E.Electronics) have account in SBI ,Old
Agra Road, Nashik( AC No [protected]).I had taken net banking facillity.
I used to pay my LIC premiums online through above account.
I have registered with lic portal for online payments.
. I have not taken any ECS facillity from either
LIC or State Bank
of India still premium Rs 6281 of my one policy no[protected] is
duducted automatically from my account on date 20-08-09 . I called to LIC helpline
no[protected] for help in this matter
,they told me to enquire to my bank which is SBI. SBI
told me that they are not responsible for this problem , I
should contact LIC for this.
I sent mail to LIC PCMC cell for this . The reply
was as below.
This is forwarded message to me Actually this message was sent by
LIC to [protected]@billdesk.com

(
Dear Vishwas,( [protected]@billdesk.com)

For policy number[protected] we have received bill pay
registration from your end on 26/5/09 and registered the same.
But now policyholder is claiming that he has not authorized his
banker for the same. Request you to let us know how the
policyholder has authorized you for Bill Pay and also let him
know the procedure for cancellation of Bill Pay facility at your end.

With regards,

ADMN. OFFICER,
PCMC, CRM DEPT.,
CENTRAL OFFICE,
MUMBAI.
)

Mr Vishwas didnot replied this matter to me. Then I contacted to
manager of my SBI branch and given him letter to stop my online
transaction facillity.I had also memtioned not to allow anybody to deduct
from my account without my permission.
Still on[protected] again I had received sms from BT-SBI to pay bill
of Rs 6281 (same LIC premium) . So again I contaceted to manager of my
SBI branch. He was not in position to answer me from where this message
came? He rudely told me to close my account. Is this the way bank behave
with customers? I agree I am small customer but I have right to ask
about transactions on my account. The manager told me that he dont know
who had sent the message & he is helpless to stop such transations better
I should close my account.
This indicated there is nexus between BillDesk & SBI. Without per
mission of account holder SBI allow Billdesk to deduct money from any
customer's account. Tommorrow BillDesk may run away with our money and
SBI will say we dont know.
Please take quick action on this matter.
Thanking you,

Ashish Surana ,Nasik.