[Resolved]  State Bank of India — Vacation of Charges falsely debited to above mentioned credit card

Ref: Credit Card No.[protected]
Sub: Vacation of Charges falsly debited to above mention credit card

With reference to the above, this is for your information that at the time of issuance of above mentioned credit card, your department without my consent attached a life insurance policy of Royal Sundaram Insurance Company, On receipt of the same I enquired with your customer care Centre, And asked them by whose consent the above policy has been attached. Also requested for immediate cancellation of above mentioned policy. They assured me for cancellation of policy & reversal of policy charges. After 2-3 months, I also received a cheque amounting Rs. 6,000/-, and was told on phone that it was a gift to new card holders and no interest would be applicable if this amount was repaid within 2months. Again I inquired the same with your customer Care & they informed of no such offer in existence, I immediately (within a week) repaid the same. After and before, these incidents I never used the Credit Card.
The entire fact has been brought to the notice of your customer care cell several times by phone and each time I have been assured of looking into the matter, but till date no response regarding reversal of above charges has been made to me from your end, I had along requested for cancellation of above mentioned credit card.

Yesterday i.e. on 10th day of December,2009 a person named Charan Singh, designation-settlement officer (The name & designation as told to me) told over phone (Phone No. 91-[protected] &[protected] regarding settlement of dues & asked some personal information, when I requested for his identification, He could not satisfy myself, Which were the document with him regarding settlement, The authority authoring him for settlement, he could not again satisfy me with appropriate answer, and for security reasons, I couldnot carry with him with personal information on phone.

Your are requested to please take up the matter with seriousness and top priority. Your immediate and valuable cooperation waited.

Thanking you,
With Regards,

Rajiv Sharma