[Resolved] State Bank of India Credit Card Division — Mentally Harassment from your department and Request for Cancel Credit Card | |
From: Yogesh Mehta 46 Harikrupa Soceity Nr P D Pandya College, B/h. Smruti Mandir Ghodasar, Ahmedabad -382445 Mail ID: [protected]@yahoo.com Dt.08/08/2008 To The Customer Care Manager State Bank of India Credit Card Division Dear Sir Sub.: Mentally Harassment from your department and Request for Cancel Credit Card Ref.: Credit Card No.[protected] We are very sorry to say that from last several days we got unnecessary calls from department. And I feel like it’s my mentally harassment. The details of background are given below here for your better understanding. You have charge us annual fees on our July ’08 statement of Rs.750 + Rs.92.70. So that we had call to customer care and inform regarding the same and they have also revert the said charges. That time we have intimate them to deposit only actual expense. [Rs.1733.52] and we have also deposit the Cheque of same amount. Now your department calls to us for non deposit of full amount. And start the call with “YOU HAVE NOT DEPOSIT YOUR PAYMENT, WHEN WILL YOU DEPOSIT YOUR CHEQUE, SHALL WE SEND ONE PICK UP MAN FOR THE CHEQUE? WE ARE VERY SURPRISED THAT IF WE HAVE PAID OUR ACTUAL EXPENSE WITH TIMEING THEN WHY SHOULD WE HAVE TO LISTEN THIS TYPE OF CALLS TO SPEND VALUABLE TIME AND AVIOD OUR ON PROCESS WORKING. IS THIS FARE PRACTISE FROM YOUR DEPARTMENT, [MS.JYOTI AND YOU MAY CHECK MORE NAME WHO HAS CALLED US] ONE SIDE YOU ARE DISTRIBUTE FREE LIFE TIME CARD AND ANOTHER SIDE YOU DISTRUB YOUR REGULAR CUSTOMER WHO USE YOUR CREDIT CARD REGULAR AND PAID REGULAR. AFTER SO MUCH CALL AND WE ARE VERY TIRED AND FINALLY WE HAVE DECIDED TO CANCEL THIS CARD TO SAVE MY TIME AND ALSO YOUR UNWANTED PRACTICE. Today we have talk to Mr.Ramesh- customer care officer and took Ref.No.[protected], to cancel my credit card. We are waiting for your fastest with effective reply Sorry for trouble Thanks & Regards Yogesh Mehta [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
From
L Panneer Selvam
515 Army Base Workshop
Ulsoor (Opp LIDO Theatre), Bangalore - 560 008
Mob - [protected]
To
The Customer Care Manager
State Bank of India
Credit Card Division
Sub : NON RECEIPT OF PIN : Card No [protected]
Dear Sir,
I have recently been retired from Army service i.e wef 01 Aug 10. Inspite of repeated requests from your various section, my PIN has not yet been received. You are requested to send PIN for my credit card to the following address at the earliest and the address may please be noted for future correspondence:-
L. Panneer Selvam (Ex Army)
Plot No 316, Mahatma Gandhi St, KK Nagar
Trichy - 620 021 (Tamilnadu)
Thanking you
L Panneer Selvam
515 Army Base Workshop
Ulsoor (Opp LIDO Theatre), Bangalore - 560 008
Mob - [protected]
To
The Customer Care Manager
State Bank of India
Credit Card Division
Sub : NON RECEIPT OF PIN : Card No [protected]
Dear Sir,
I have recently been retired from Army service i.e wef 01 Aug 10. Inspite of repeated requests from your various section, my PIN has not yet been received. You are requested to send PIN for my credit card to the following address at the earliest and the address may please be noted for future correspondence:-
L. Panneer Selvam (Ex Army)
Plot No 316, Mahatma Gandhi St, KK Nagar
Trichy - 620 021 (Tamilnadu)
Thanking you
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I am writting this mail with deep regrets. The reason is simple. Every day, I get a call from SBI asking me whether I would like to go in for an SBI Credit Card. In this juncture I have lot of complaints as detailed below:
1. Every day I am being disturbed, by these calls. I am a senior Citizen.
2. This is going on and on in spite of my request to them to remove my name from the calling list
3. First of all the people in your call centre agency do not have a database of those who are enjoying SBI Credit card and those who are not.
4. What they have is only phone numbers.
5. To day also I have received 5 repeated calls from Number: 43058964 and 42058967.
6. I am recording all conversations. This is as per the advice of Commissioner of Police that I should generate proof of such calls.
7. This I made known to all the callers from past one year that I am recording the conversation for submission to Police. But they just seem to ignore my request "not to disturb"
8. Had they had the data base of the ones who are already holding SBI cards, this situation would not have arisen.
9. This proves that SBI's approach is simply un-professional.
10. The real truth is I am holding SBI Gold Credit card for my self, my wife and my son from past one year. The numbers are [protected], [protected] and [protected].
11. Therefore, since your agency has failed to respond to my request to remove my name from the calling list, I am constrained to send the complaint to Police.
12. The next call from your agency may lead to that.
13. My problem doesn't end here. I stay in Kathriguupe. To drop credit card cheques, I have to go to Gandhibazar. Most of the time the M/C doesn't work. We have to go during Banking hours only. It is not 24X7. The SBI staff there are not at all approachable. They say that this belongs to Crdeit card division and that they, bank fellows have got nothing to do with it.
14. This again proves the un-professional way of working of SBI. There is no pint in SBI selling credit cards when you have not made proper arrangements for collecting the cheques.
15. I am giving a copy of this mail to the gentleman who is coming here to collect my personal information leading to selling your Credit Card.
I would request you to immediately address these issues.
Adisheshan, Bangalore
Ph. No.[protected]