[Resolved]  State Bank of India — INVALID TRANSACTIONS FROM MY SBI ACCOUNT

Address:

Gopalganj, Bihar

Respected Sir/Madam,
My SBI account - [protected] had been debited with 3 invalid transactions - 1)Rs. 6000 on 1st May, 2013, 2)Rs. 918 on 3rd May, 2013 and 3)Rs. 550 on 3rd May, 2013, all transactions indicating POS PURCH in mini statement. I had complained to SBI customer care on 3rd May, 2013 and also blocked my ATM card that day. The customer care representative said, "Your problem of Rs. 6000 will be solved in 45 days and problem of Rs. 918 and Rs. 550 will be solved in 10 days." I transferred the remaining balance to my another SBI account to avoid another invalid transactions.
After 2-3 days, I checked mini statement through SBI mobile banking and found that the amount of Rs. 550 was refunded in my account. After 10 days, I enquired about my both complaint and the customer care representative said, "We have got final report of your complaint and the report states that you have to give a written application about your invalid transactions at your home branch and then your problem will be solved." I asked the representative whether the money refunded after the written application and he answered in affirmative.
Next day, I gave the written application at my home branch - "Gopalganj, Bihar" but they said, " It is your mistake and we are not responsible for it and it is not possible to refund the amount debited."
So, I request you to help me in this regard and to get the amount back in my account. I shall be gratefull to you for this.
SBI Account No. - [protected]
Name - Surendra Kumar
Branch - Gopalganj

Thanking You,
Surendra Kumar
Mobile No. - [protected] or [protected]
Email - [protected]@gmail.com
Address - Prakashrani Palace, Yadavpur Road, Gopalganj, Bihar, PIN - 841428