[Resolved]  State Bank of India Jhajjar Haryana — FAULTY DEBITS DURING ATM USE

I SAVING ACCOUNT HOLDER OF SBI JHAJJAR HARYANA A/C NO [protected] TRIED TO WITHDRAW Rs 5000/- BY USING MY STATE BANK ATM CARD FROM HDFC BANK ATM IN SECTOR 11 PANCHKULA HARYANA ON 11 AUG 2009 . I DID NOT GET THE MONEY BUT Rs 5000 GOT DEBITED FROM MY ACCOUNT. I CONTACTED THE STATE BANK HELP LINE WHO ADVISED ME TO CONTACT THE PARENT SBI BRANCH FOR RECTIFICATION. I CONTACTED THE MANAGER SBI JHAJJAR MR KK KANODIA ON 13 & 18 AUG 2009 ON BANK TELEPHONE NO [protected] AND INTIMATED HIM REGARDING THE SAME BUT HE DID NOT TAKE MY REQUEST SERIOUSLY AND TOLD ME TO COME PERSONNALY TO THE BANK AND REPORT IN WRITING. I BEING AWAY (ON GOVT DUTY) REQUESTED HIM TO ACCEPT MY APPLICATION THROUGH FAX BUT HE AGAIN GAVE NEGATIVE ANSWER. LASTLY I TOOK LEAVE FROM MY DUTY AND WENT TO THE BANK WITH WRITTEN APPLICATION FOR RECTIFICATION OF THIS FAULTY DEBIT OF Rs 5000/- BUT INSTEAD OF TAKING IT AS A HARRASMENT AND LOSS TO HIS CUSTOMER, GUIDED ME TO CHECK IF ATM CODE E1ACCD04 BELONGS TO PARTICULAR ATM OF HDFC BANK IN SECTOR 11 PANCHKULA. I WENT TO PANCHKULA TO ENQUIRE ABOUT THE CODE. BUT THE HDFC BANK SIDEBY THAT ATM TOLD ME THAT THIS ATM HAS SIFTED TO SCO 67 SECTOR 11 PANCHKULA AND THEY DON'T KNOW THE CODE. I APPROACHED THE HDFC BANK IN SCO 67 BUT THEY ALSO TOLD ME TO APPROACH THE PARENT BANK BRANCH OF SBI ,BECAUSE THIS IS OLD HDFC ATM AND EARLIER MENTIONED ATM HAS ONLY MERGED WITH IT, SO THIS CODE WILL NOT HELP. TILL TODAY I AM RUNNING FROM PILLAR TO POST BUT MY NO ONE HAS TAKEN MY LOSS SERIOUSLY . I REQUEST THAT THE AMOUNT FALSELY DEBITED FROM MY ACCOUNT MAY PLEASE BE SEARCHED WHERE IT WENT AND BE RETRIEVED AND CREDITED TO MY ACCOUNT AS SOON AS POSSIBLE AS I AM A POOR SERVANT AND NOT IN POSITION OF AFFORDING THIS BIG LOSS WITH NO MISTAKE OF MINE. THANKING YOU SIR.

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