[Resolved]  State Bank of India — ATM Failed But Deducted money from account

Address:

Tamil Nadu

To
SBI & RBI Head, India.
Respected Sir,
This is Dr.S.R.Kannan, from Gandhigram Rural University, India. Due to some emergency I have used my Canara Bank ATM card to take Rs. 15000(in three transactions) from Chinnalapatti SBI ATM on 5/4/2010. But I have received only Rs. 10200 instead Rs. 15000(Rs.3400 in each of three transactions instead Rs. 5000). The same has happened to other customers (one SBI customer and one Canara bank customer) too. I think the SBI customer has been paid the difference amount already by SBI.
I have given complaints with many higher authorities of SBI, Canara Bank, and RBI, from the date I left my money in Chinnalapatti pirivue ATM Tamil Nadu. With my initial complaint to Mr. Shanmugavel, Teni ATM SBI, I have received the positive message that “the difference amount Rs. 4800 has been traced out and soon it will be deposited on my Canara bank account”. Further I have received positive replies from Account Officer of Ambathurai SBI.
In the meanwhile Canara Bank tried to recover my difference amount Rs. 4800 from SBI on my personal complaint to Canara Bank Manager, Gandhigram Rural University, Dindigul 624 302, but they have been denied to recover money by SBI stating the reason that “Dispute not valid, transaction successful”.

Actually the Tani ATM SBI people wrongly placed Rs. 100 denomination in the box of Rs. 500 denomination, so that we have lost our rupees at SBI ATM Chinnalapatti pirivue, Dindigul District, Tamil Nadu. You know, after immediately we lost the money at ATM, the shutter of ATM has been closed by my instruction to the Security of Chinnallpatti privue SBI ATM. Further the printed transaction at ATM shown that Transaction is successful.

Sir the Tani ATM SBI people know about the above information very well already, you know I have my cell phone contacts with Mr. Shanmugavel, Teni ATM SBI. Mr. Shanmugavel has called me many times on 5-10/4/2010 by his cell phone and he asked me to wait for 10 to 15 days for getting back my money from SBI ATM. Since I am having aircell sim, you can trace these calls with Aircel Company.
Sir the behaviour of SBI people is irritating me lots. See for the past three months I am giving e-mails to many officials of SBI, but I feel that my complaints have not been taken in proper manner. In this situation I have no other way than Court, so I feel that why can’t I go to court along with another customer who has left his money from SBI ATM Chinnalapatti pirivue, Dindigul District, Tamil Nadu.
Still I believe the authorities of SBI, so I wait for another few days. Perhaps I have not been received any positive solution by SBI, sure I can place my prayer with court.

Thanking you,
Yours truly,
S R Kannan
Dr. S R Kannan, PhD(IIT/M)., PDF(ICTP/Italy, NCKU/Taiwan).,
Assistant Professor in Dept. of Mathematics,
Principal Investigator - UGC Major Research Project, and CSIR-India,
Gandhihgram Rural University,
Gandhigram 624 302, Tamil Nadu, India
[protected]@yahoo.co.in
s.r.[protected]@ruraluniv.ac.in
http://www.ruraluniv.ac.in/drsrkan.pdf
Account Details:
Name of the Bank: Canara Bank Branch, Gandhigram Rural University, Gandhigram, Dindigul.
Account no.[protected]