[Resolved]  State Bank of India — Twice Amt Debited For Single Transaction Made

Address:

North 24 Parganas, West Bengal

DEAR SIR/MADAM,

THIS IS TO INFORM YOU THAT I HAD PURCHASED MEDICINE FROM APOLLO PHARMACY BELGHORIA,KOLKATA-56 ON 21/11/2012 OF Rs 505/- USING SBI DEBIT CARD ENDING 8388.ON CHECKING SBI ONLINE A/C I SAW THAT MY SAVINGS A/C HAS BEEN DEBITED TWICE WITH THE SAME AMOUNT OF Rs 505/- VIDE MID NO [protected] ,TID 99312775 ,AUTH CODE 340551 ,PREF NUM[protected] ,BATCH 202 & INV 202.POS PRCH
POS 030422 [protected] KOLKAT WAS SHOWN AS TRANSACTION ID IN MY ONLINE A/C.THE TRANSACTION WAS DONE USING AXIS BANK TERMINAL.I RANG BACK THE APOLLO AT BELGHORIA AT [protected] NEXT DAY BUT THEY TOLD ME THAT THE AMOUNT WILL BE CREDITED TO MY A/C WITHIN 5-6 WORKING DAYS BACK TO MY SAVINGS A/C.TILL DATE THE AMOUNT OF Rs 505/- HAS NOT BEEN CREDITED TO MY A/C.NOW THEY ARE TELLING ME TO CONTACT AXIS BANK.I THEN CONTACTED AXIS BANK BUT THEY TOLD ME TO CONTACT SBI.I CONTACTED SBI CUSTOMERCARE VIA MY ONLINE SAVINGS A/C.THEY PROVIDED ME 2 EMAIL IDS & FOLLOWING NUMBERS
[protected] or [protected] [protected][protected], or e-mail at, [protected]@sbi.co.in, dgm.[protected]@sbi.co.in.I MAILED THE QUERY TO THEM 10 DAYS BACK BUT DIDNT GET ANY REPLY NOR I WAS ABLE TO GET IN TOUCH WITH THEM VIA PHONE NUMBERS.EVEN THE SBI WEBSITE IS NOT REGISTERING MY COMPLAINT AS I HAVE TRIED THEIR 10 TIMES.PLEASE HELP ME.

THANKING YOU

SBI DEBIT CARD NO
[protected]

SAVINGS A/C NO
[protected]

BRANCH
BIRATI

MAITREI DEY
[protected]