[Resolved]  HSBC Credit Card — Tata Aig Insurance Cancellation

HSBC Credit Card — misguided & extra charge in outstanding after payment in time.

Dear Sir/Madam,
I am holding your credit card No : [protected]
while taking your telecaller & concern agent confirm me that i can credit amount for the 52 days without any charge.
i purchaged some item forthe cost of 1175/= on dated 17feb & made my payment through check on dated either 12th or 14 march, i dont know why it was nit get cleared till 22nd April,
Now I am getting your outstanding of Rs1300/- which was wevered gy your telecaller for the Rs 400/- which is still pending of Rs 900/- Noew issue is...
1 : I was misguided by your agents for the credit time limit for 52days, doing the query now they are telling after 21st the time limit is only for the 20days. so i have to pay penalty.
2: I have already submitted my check on either 12th or 14 march why it was credited on 22nd April.
3 why should i not assume all the things are done to make a earning of Rs 1300/- or Rs 900/- from inocent customer.

It is a completelty frustating thing, I am having very Bad experience through your Credit Card.

So Request you to Pls get resolve all the matter. & consider this mail as per request to close my credit acount & lock/ block my credit Card.

Dear Sir

Sub: Cancellation of my Policy No: MRP[protected]( Card No: [protected])

I am brining to your kind notice that I have communicated regarding cancellation of the above policy two months back, but un fortunately, your bank has been debited ammount Rs. 1626/- towards my premium. which is wrong in your side.

I am requesting you kindly treat my policy has cancelled two months back and returned the money what has been debited in my statement.

Please do not generate statements in future with premimum.
In this regard your early action will be highly appreciated.

Thanks & Regards

Satish Yadav

Sir,

Sub: Cancellation of TATA-AIG 'Family secure personal Injury plan' Policy No:- FSP[protected]

I have already inform to Tata-Aig customer care to cancell my'Family secure personal Injury plan policy which was directly deducted from HSBC credit card with out my permission, many times i requested them to cancell this policy, after this they replied through mail that 'Thank you for your email to us at Tata-AIG. As per your mail recieved, we wish to inform you that your request has been forwarded to the concerned department and you shall be contacted at the earliest' but till now no one is called or no information is received.In this Circumstance they deducted the premeium of April 09 in 05 April 09.
So please help sot solve this issue early as possible.

Regards

Shibin Stanley

REMINDER...

I am being cheated by HSBC and for applying for their Credit card, THEY ARE PROVIDING ME FORCEFULLY A TATA AIG INSURANCE

I was approached by HSBC Credit card sales staff for applying for their credit card. Once I purchased the card I had never used it. After 1 yr i got a call from HSBC collection department that some 8000 rs outstanding is showing in my name which I should pay back. When i asked them what it is about as i had never used their card.I got a reply that the money was deducted for TATA AIG insurance policy for which their person has taken my approval over phone. i asked them immediately to cancel my card and show me the policy as till date i never received any such policy nor any one informed me about it. There was no reply again from their end. After follow ups with their call centers they told me that the policy has been cancelled and i need not pay any money. Now again after some time their collection agents are calling me and asking me now to pay towards the same policy as interest charges, Where in i have never approached TATA AIG to buy any policy nor i ever swiped my credit card. The policy was purchased by bank with out taking my signatures. Presently I have received a mail from hsbc which mention a fake signature of myself I have very feared for this type of cheating they have misused my credit card number and personal details to raise a false policy in my name and want to extract money.
I have just a single request. Please waive of these unwanted charges & send me a statement with the Zero amount due for the payment
I send the request to TATA-AIG Insurance to cancel my policy which I am not interested at all.
The customer service of HSBC is canvassing for TATA-AIG but when I request HSBC to cancel my policy the told me to contact TATA-AIG Insurance. Is this correct????
If this problem is not solved soon HSBC will lose many credit card customers soon...
If HSBC Credit card department here my voice please cancel my card and reversed the charges charged by you.
Reminder: I have send 25 Request letter but till date i have not received any suitable answer by your side
Is it your banking system?????? Plz suggest
Plz in this time you don’t misguide me because I have facing some personal problem, if you misguide me then you will pay 50, 000 for this harassment.
PLZ CLOSE THIS ISSUE IMMEDIATELY I AM WAITING FOR YOUR SUITABLE ANSWER FROM TATA AIG AND HSBC BANK BOTH OF YOU.
Plz Below MENTION Check SOME Request References No Which I Send To Both TATA AIG AND HSBC. I am waiting two to three days for your suitable answer if I find you do not helping me then I will go to consumer court Delhi and log Fir in police station also
Reference Number [protected]
Reference Number:[protected]
Reference Number:[protected]
And many more request sent to you but problem is not solve till date
Regards,
Raghavendar mandal
Thomson press
Credit card no. [protected]
Policy no. purchased by bank DGTL000005 TATA AIG General insurance on

HSBC Credit Card — Deducted Insurance Premium without Information and constantly misguided by their Customer care executives

Dear Sir,
I had taken a credit card from HSBC bank. A ‘lifestyle fee’ (some insurance policy), which I had never applied for, turned up in my credit card statement. I contacted the customer care regarding the same where they assured me that it will be taken care in the next statement and there would be no such dues against my card.

Even after this, the subsequent statements kept showing the due. On repeated requests to HSBC customer care, each time, I was assured that the problem will be sorted out in the next bill. However, the problem was not sorted out even after months.

After getting fed up of the disappointing inaction of the HSBC bank in this matter, I requested customer care to close my card. As usual, they once again assured me that the problem will be solved and I need not close my card. And, as usual, no action was taken.

Finally, I called up the HSBC customer care once again and insisted that my card be closed. It was informed to me that unless the issue gets resolved my application for closing of card will not be accepted. After insisting on a final date for solving this issue, the personnel asked me to contact after 3 working days. When I called after 3 working days, they told me that my complaint as well as my card closing request has been forwarded. I was once again asked to call after 3 working days to check the status of my application. After 3 working days, I checked the status of my application from your customer care and they informed me that the card has been closed and there are no dues against me.

Despite this, I am receiving messages for "outstanding payment against my card” even till date. On contacting their customer care, I am being directed to the ‘unreachable numbers’ of HSBC Debt Management Department. Even my mails addressing the issue were not answered properly.
When i had mentioned in my recent mail regarding "RBI Ombudsman " then they have registered the complaint .But now they are claiming that the policy was started on my approval.
These allegations are false.I have never opted for any insurance policy.

If I had ever applied for the insurance, I would not have been wasting my time, money and energy communicating so many times on phones, emails etc.

Secondly, if the policy would have be a part of the credit card package then there should have been any mention of the poIicy in or with the welcome letter and the other documents enclosed.In fact i had never received policy documents.Are these insurance schemes meant to extract money from the customers by cheating them.

On receiving my first bill, I reported the problem to HSBC telephonically but I was constantly misguided by their customer care executive that the problem will be solved in the next bill.Then Why was I given this assurance, if I, myself, had filled the form and applied for the insurance policy(as stated by the Bank personnel)? Even in one of my last telephonic conversations with HSBC regarding this matter, I was told that the card has no dues and it has been closed!
I have never used their card even once for the same reason.
I am requesting you to please look into the matter and provide me the appropriate solution.

With Regards,
Priyanka Kaushik
kaushik.[protected]@gmail.com

Dear Sir,
I had taken a credit card from HSBC bank. A ‘lifestyle fee’ (some insurance policy), which I had never applied for, turned up in my credit card statement. I contacted the customer care regarding the same where they assured me that it will be taken care in the next statement and there would be no such dues against my card.

Even after this, the subsequent statements kept showing the due. On repeated requests to HSBC customer care, each time, I was assured that the problem will be sorted out in the next bill. However, the problem was not sorted out even after months.

After getting fed up of the disappointing inaction of the HSBC bank in this matter, I requested customer care to close my card. As usual, they once again assured me that the problem will be solved and I need not close my card. And, as usual, no action was taken.

Finally, I called up the HSBC customer care once again and insisted that my card be closed. It was informed to me that unless the issue gets resolved my application for closing of card will not be accepted. After insisting on a final date for solving this issue, the personnel asked me to contact after 3 working days. When I called after 3 working days, they told me that my complaint as well as my card closing request has been forwarded. I was once again asked to call after 3 working days to check the status of my application. After 3 working days, I checked the status of my application from your customer care and they informed me that the card has been closed and there are no dues against me.

Despite this, I am receiving messages for "outstanding payment against my card” even till date. On contacting their customer care, I am being directed to the ‘unreachable numbers’ of HSBC Debt Management Department. Even my mails addressing the issue were not answered properly.
When i had mentioned in my recent mail regarding "RBI Ombudsman " then they have registered the complaint .But now they are claiming that the policy was started on my approval.
These allegations are false.I have never opted for any insurance policy.

If I had ever applied for the insurance, I would not have been wasting my time, money and energy communicating so many times on phones, emails etc.

Secondly, if the policy would have be a part of the credit card package then there should have been any mention of the poIicy in or with the welcome letter and the other documents enclosed.In fact i had never received policy documents.Are these insurance schemes meant to extract money from the customers by cheating them.

On receiving my first bill, I reported the problem to HSBC telephonically but I was constantly misguided by their customer care executive that the problem will be solved in the next bill.Then Why was I given this assurance, if I, myself, had filled the form and applied for the insurance policy(as stated by the Bank personnel)? Even in one of my last telephonic conversations with HSBC regarding this matter, I was told that the card has no dues and it has been closed!
I have never used their card even once for the same reason.
I am requesting you to please look into the matter and provide me the appropriate solution.
With Regards,
Priyanka Kaushik
kaushik.[protected]@gmail.com