[Resolved] Tata Docomo — tata docomo online recharge

fraza

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had recharged mobile no: [protected] online but I did not receive any msg on [protected] as well as its not reflecting in my balance.
I had recharge four times, first time I had recharged of Rs 34 on 11th April around 21:30 and second time of Rs 23 on 14th April around 23:05 and 26 two times. Then I had contacted customer care center who told me to email the details on listen.[protected]@tatadocomo.com. I had done as requested.

I had raised the request on 15th April and I have been told that the request will be resolved by 19th April around 16:00 with the docket no. PRRG09685042 and Now I am getting another docket number i.e. PRRG09688299 which will be resolved by 24th April. Does it mean whenver the resolution SLA is over you assign another docket number and keep the customer looping. and again 24th has been passed and there is no response.

I would like to know Whats goiing on?

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Aug 13, 2020

Complaint marked as Resolved

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Comments

abinashh

from Mumbai, Maharashtra

I had recharged tatadocomo prepaid mobile Rs 65 from the tatadocomo online recharge website through my axis bank account.That much of amount deducted from my account but still amount was not credited to my mobile no. again that website given a tranasaction id.can any bodytell me about the online tatadocomo service is fake or not ?(i had also talkred with the customer care but there is no result)

Swapnil Vijay Jadhav

from Pune, Maharashtra

I did an online recharge of Rs. 50 yesterday, twice, through my debit card, the passbook entry shows that much amount is deducted from my account(Rs. 100) but only Rs. 50 got crdited in my mobile account.
Today also i did a recharge or Rs.140 (special recharge) and 20 (top up), now the amount is not shown in my mobile but money is deducted from my bank account.
can any one help me, is that site a fraud?
the middlemen are billdesk right?

novilin

from Mumbai, Maharashtra

on 29th May 2011 I recharged Tata Docomo Online for mobile no. [protected] Rs. 140 and Rs. 1010 both special recharges the Rs. 140 recharge was successful but the Rs. 1010 failed, please Tata Docomo do the needful

novilin

from Mumbai, Maharashtra

note that money was payed from the bank for both the recharges, also after these 2 recharge attempts many consecutive recharges also failed, i tried paying via netbanking and debit card

yeswanthkumark

from Bengaluru, Karnataka

On 30-May-2011, i recharged my Tata Docomo Mobile No.[protected] of Rs.55 from www.freecharge.in website through SBI online Banking, My Order No.2735449 and My recharge didnt took place properly,

Please do me the favor to get my money back

Regards,
K.Yeswanth Kumar

novilin

from Mumbai, Maharashtra

fianlly matter was resolved within 5 days i have got a refund of Rs.1010 in my Bank Account.Thank you Tata Docomo

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

Hi Fraza,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO

Tata DoCoMo Customer Care

from Mumbai, Maharashtra

Verified Support

"Dear Fraza, Please be informed that as per the process, within 5 to 7 working days amount will be re credited to your Bank Account. "

Thanks and Regards
Customer Care
Tata DOCOMO