[Resolved]  Tata Nano — Refund of deposit

Dear Sir / Madam,

I thought of buying a NANO car and booked online through Carwale.com. One of the executive had visited my residence and told me to sign in the form and he also told me that if in case i am not alloted a car i can either get my money deposited (4,349.00 rupees) back else can carry over to next allotment. I told him i need my money back if in case it is not alloted. I had recieved a message to my mobile stating i was not one among the people who has been alloted a car and my money would be refunded with in 45 days, now when i check with the concerned person he is stating the amount cannot be refunded as it is for thier interest amount. below is the communication which i have done with them. Please do look into this ASAP and help me in this regard.

-----Original Message-----
From: aravind K.
Sent: Thursday, September 24, 2009 1:34 AM
To: '[protected]@tmf.co.in'
Cc: [protected]@tmf.co.in; '[protected]@gmail.com'
Subject: RE: Refund of Deposit
Importance: High

I am not happy with the answers provided by you. I need answers on

My questions are:

• Why was I not informed that money would not be refunded in case of missing the allotment?
• Why your executive did not explained me about the payment of Rs. 95,000. 120,000 and 140,000.
• Why did he lie to me that there are no other options other than booking through the payment of 4,349?
• When I am not allotted a car, why should I pay interest for the below amount?

Who is responsible for all these things?

Suresh Sir: below is the response I received and would meet you tomorrow as per the appointment given by you.


Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com
-----Original Message-----
From: Tata Nano [mailto:[protected]@tmf.co.in]
Sent: Wednesday, September 23, 2009 10:10 AM
To: aravind K.
Cc: [protected]@tmf.co.in
Subject: RE: Refund of Deposit

Dear Sir,

Kindly note that the terms and conditions of booking a Tata Nano car was laid down by Tata Motors and the same was available in the application form. Information on process of booking was also available on the website, through call centre & at all dealer locations of Tata Motors.

Payment of 95000/120000/140000 was required to be made to Tata Motors based on the model of Tata Nano of your choice. And this information was made available in the booking application form.

Secondly, you are not liable to pay any amount in case of non-allotment of the car.

Trust this clarifies your queries.

Thanking you again.

Customer Support Cell
Tata Motors Finance Ltd

From: aravind K. [mailto:[protected]@hindujagsl.com]
Sent: Tuesday, September 22, 2009 10:17 PM
To: [protected]@tmf.co.in; [protected]@tmf.co.in
Cc: "'[protected]@tatamotors.com.'"; [protected]@gmail.com; [protected]@yahoo.com
Subject: RE: Refund of Deposit

When I had discussed with your executive who had come to get the application form filled, he clearly stated to me that there are only 2 options if in case booking is not allotted.

1. Either the amount would be refunded to me (refunded to my account directly from TATA)
2. or the same would be carried forward to next allotment.

I informed him that I am ready to pay full amount by cash and purchase the car, he told me there is no option of making payment as full payment. Any one who would like to go for a car should go through only the process what he informed to me. He also told me nothing to worry about the money as this would be refunded in case the allotment was not made. He was in a hurry and informed me that I have to just sign and he would fill up the application form.

Would like to confirm you that if he had discussed about the details below either I would have not gone for an allotment or would have paid in full. Please be informed that even I am financially good and I just wanted that I should be the first person to purchase this car in my office. Hence made the payment.

I need a response on this immediately and I feel this is the right time for me to go to consumer court as I am not happy with the way you have cheated me.

My questions are:

• Why was I not informed that money would not be refunded in case of missing the allotment?
• Why did your executive not explained me about the payment of Rs. 95,000. 120,000 and 140,000.
• Why did he lie to me that there are no other options other than booking through the payment of 4,349?
• When I am not allotted a car, why should I pay interest for the below amount?

Suresh Sir: I would be coming and discussing with you in person by Thursday. Please help me to lodge a complaint. Since I did not know your official id, I have sent it to your personal email id. Please help me. I have print outs of all the mails and also the sms sent to me.

Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com
-----Original Message-----
From: Tata Nano [mailto:[protected]@tmf.co.in]
Sent: Tuesday, September 22, 2009 10:29 AM
To: aravind K.; [protected]@tmf.co.in
Cc: "'[protected]@tatamotors.com.'"
Subject: RE: Refund of Deposit

Dear Customer,

We regret delay in responding to you.

With respect to your query, please note that your booking was financed by Tata Capital Ltd. In case you had to book a Nano on your own, from your own source, you had to pay Rs.95000 / 120,000 / 140,000 directly to Tata Motors. And in case the booking was not allotted, the same would have been refunded to you fully by Tata Motors Ltd.

However, in your case since the booking amount was financed, you had to pay only Rs. 4349-00 which was accounted as under :

Interest on booking amount (140,000) : Rs.3299-00
Processing fee of Tata Capital Ltd : Rs. 500-00
Processing fee of Tata Motors Ltd : Rs. 500-00
Stamp Charges : Rs. 50-00

This is non-refundable and the same was mentioned in the loan application form too.

Trust this clarifies your query.

Thanking you again,


Team - Tata Nano Booking Finance

Tata Motors Finance Ltd
Cyber Tech House, Plot No B 63/65,
Road No 21/34, J B Sawant Marg,
Wagle Estate, Thane West
Maharastra - 400604

Toll Free No :[protected]
Email : [protected]@tmf.co.in

From: aravind K. [mailto:[protected]@hindujagsl.com]
Sent: Friday, September 18, 2009 8:14 PM
To: [protected]@tmf.co.in; [protected]@tmf.co.in
Cc: [protected]@tatamotors.com.; aravind K.
Subject: RE: Refund of Deposit
Importance: High

Dear All,

I have not yet received any response on the below. Kindly look into this immediately.

Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com
-----Original Message-----
From: Cust Quries [mailto:[protected]@tmf.co.in]
Sent: Tuesday, September 15, 2009 2:49 PM
To: [protected]@tmf.co.in
Cc: [protected]@tatamotors.com.; aravind K.
Subject: RE: Refund of Deposit

Dear Sir,

Request to you look this matter, revert urgent basis

Warm Regards,
TATA Motors Finance Ltd.
Customer Support Cell

From: aravind K. [mailto:[protected]@hindujagsl.com]
Sent: Tuesday, September 15, 2009 2:35 PM
To: [protected]@tmf.co.in
Cc: [protected]@tatamotors.com.
Subject: Refund of Deposit
Importance: High

Dear,

Please find attached mail for the details on the concern which I would like to share.

This is really making me annoyed that the commitment which was given to me when I applied for the NANO car and not keeping up the commitment. If it was informed to me earlier that my amount would not be refunded I would have never applied for the same. At the time of filling up the form it was clearly communicated to me that if in case I am not one among the allotment my amount would be refunded on time and also I had received a message stating I was not in the lucky dip and my amount would be credited to my account with in 45 days. Now it is being brought to my notice that I will not be refunded.

As you should be aware that 4,349 rupees is not a small amount (especially for me) and request your interference in this and ensure my amount is credited back to my account else I would be forced to go to consumer court.

Aravind Krishna
Contact # - +[protected]
+[protected]
+[protected]SMS only)
email: [protected]@hindujagsl.com