[Resolved]  Tata Photon Plus — TATA PHOTON PLUS POST PAID INTERNET SERVICE

Post Paid — speed problem

dear sir/madam
I have reliance data card and using for last 4 months.details below:

Data card no.: [protected]

Name : MOHAN RAJ S
Address : 236, thomas street coimbatore central
joint to joint lorry service
coimbatore 641001
tamil nade
Sir, for last two month i am getting speed problems for that i already made complain to customer care, but there is no responce, please considerd my problems.

Tata Photon Plus — Poor speed and billing error

I took Photon in mid august 09 (a/c[protected] number [protected])
They have very poor connection, frequent stoppage, which they addmissted after sending service person 3 times. Then they have raised high bill of Rs 4000/- when hardly my usage is less than 2 GB.

I feel cheated by Tata company is surprised, the customer complaint is handled poorly, nodal officer number does not resppond or is just proxy by a jr person.
My connection was de-activated and released on interim payment of Ra 1275/-, PATHETIC product and service.

Dont Buy tata photon .. i have wasted my money


archit

Mumbai

Tata Photon Plus — Internet

Dear Sir/Mdm I have taken TATA photon plus connection from TATA Teleservice. Tata told that it is the best fast internet broadband which is the very costly more than other internet service. I have taken connection 6-7 months ago. Every month they have sent high bill which has no proof as well as no meanning. When I called them they told me ok we reduce some money for you. Now I can see that speed is getting slow gradually & disconnected . I have spoken on Sunday night with customer care center they told me your system has problem or we will forward your complain to technical department , they will contact with you after 12 hrs working days. Means I will be get positive word on monday evenning or tuesday . Tata Indicom cheating with public money & making fake buseness.


I complained to TATA & I am allready fadeup with TATA Indicom . It is became a extra headache par of mymlife.

I requst to you plese take care about this company

I have purchase tata photon plus. let me know that how to register my product to access my account.

Tata Photon plus — Complaint regarding the connection of internet service by tata photon plus

Respected Sir/Mam

I m here to write regarding a serious issue of a connection of TATA Photon+
I purchased a Lenovo laptop on 28th aug. 2010 which was having a scheme tie-up with Tata photon+ (i.e.- on purchasing a Lenovo laptop a Tata photon+ device will be at on Rs. 750 + 1st bill of Rs.800 plan will be free.) Now I applied for that scheme on 30th Aug. 2010, the executive who deals up with me regarding Tata photon+ device was Mr. Bal Krishna. (A Tata employee) he gave me the time of delivery of the device was within 7 days. But i dint got the device within the given period then i followed up the same guy as well as Mr. Samarth (Again a Tata employee) every time i heard the same thing from every one "sir stock is not available we will be delivering the device within 7 days" but 7 days- 7days made 1 month & still there is no one ready to commit a deadline to me. & in betn Mr. Samar (Tata employee) contact me & told that sir device is not available you can come & take a refund regarding that, (Can you explain me why should i take a refund of Rs.750 when the device outside is of Rs. 2500 approx & why should I take a refund when it was under the scheme of Lenovo & Tata & if device stock is not available then why advertisement is been done in every week’s Times of India Paper you should stop scheme for the upcoming costumer) So i thought to talk to the higher authorities, last day i called Mr. Bal Krishna and told him all the problem so he started with his problem (Sir Tata photon+ has messed up n i got frustrated with this job n i only know the thing is that currently stock is not available & i can’t commit) so i took the no. of his higher authorities that is Mr. Dighvijay Singh i spoke to him last evening at 6.15pm i explained him all the things happened from last 1 month & i asked him for a deadline that at what date i can get a device as its 1 month over with this issue & i m frustrated to follow all this, so he was also same like other (Sir stock is not available & others are waiting so you have to also wait) & that person was not talking properly even i told him that i will move to consumer forum, so he was very comfortable with that Yes sir you can do whatever & wherever you want to go. Whether its consumer forum or anything else.

Waiting for an urgent reply regarding the above issue.

Here are the number’s of above mentioned Tata employee’s to whom I was dealing or to whom I followed for this issue.

1) 1)Mr. Dighvijay Singh- +91-[protected]

2) 2)Mr. Bal Krishna- +91-[protected]

3) 3)Mr. Samarth- +91-[protected]



My Tata photon+ form Number or in your words CAP No. is 1852904 for which I applied on 30th aug. 2010 which is on the name Mr. Manoj Khera

The laptop details which I purchased is as follows

Laptop Dealer MONARCH TECHNOLOGIES PUNE PVT. LTD.

#1, Infinity, CTS 129/B2,

Law college Road , Erandwana,

Pune. 411004

Invoice No. 1266



My address & other Contact details are as follows

MANOJ KHERA

C/3, Sumangal Heights,

Anand Nagar,

Near Prathamesh Nagri.

Sinhagadh Road.

Pune.

Contact No. +91-[protected]

Tata Photon Plus — Scam - dealer deliver the product but its not working and the agent is not answering my calls

I purchased a Tata Phton from a dealer SR Enterprise. The device was activated immidiatly but within 2 days it stopped working. I have called nearly 50 times to the dealer and they are not answering my calls...they refuse to even respond to my SMS...i think they have taken my 2100 rupees and have run away wit the money. I called up Tata photon customer rep and they are telling me the number does not exist....so i am not sure how to deal with this issue..i am planning to file a FIR against the company.

Rakesh

TATA PHONE INTERNET — POOR SERVICE INTERNET

I Live in Koparkhairne I bought TATA PHOTON PLUS Three months ago. Before purchasing to TATA PHOTON usb stick i was promised to get the internet speed of 3 mbps. After purchasing it i came to know that it was false promise. I don't even get the internet speed of 39 kbps.
I called to customer care and they sincerely noted down my complaint but no body taking action against my complaint ...and said me in this location no Network service is provided it will be take 2 to 3 months after 6 over their is no service .....................
I have only one advice to all fall you that "PLEASE DO NOT PURCHASE TATA PHOTON".mobile internet..is very VERY VERY Poor SERVICE FROM HELP LINE ...

Tata Photon — Internet Service issue

I am a Tata Photon internet user and facing regularly internet speed problem from last two months where i have called number of times on their customer care number and always i not able to contact with IT department. It is because i called to customer care between 7 pm to 11 pm and they not having IT peoples in night to resolve the customer issue.

I can understand their problem but when i called to IT team on sunday in the morning, i got the reply that it is fine and u r getting correct speed.

I told them that i m not able to even open google page most of the times.

I can not tell u that how much time have been taken to open your site and then putting a complaint against tata photon.

Here is not only the end of their poor services, i would like to share one more major problem i.e my complaints are closed by the services provider without resolving the issues. Their executives call me at that time when i m in office. I m clearly telling their executive to call me at night but they do not call or meet me and close my complaint by sending a message.

I would request you to please take a action against such service provider and help to resolve my issue.

Regards,

Nikhil Nagpal

Tata Photon -[protected]

Dear Customer,

Kindly provide us your 10 Digit Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you.

Thanks and Regards
Customer Care
Tata DOCOMO.

There is only one solution for your problem-

First call to their customer care, ask their executive to transfer call to your superviser, Then state him whatever you want to say with your heart, Ater that go to nearest tata photon franchisee collect some people then break and lit the device in front of their employees and potential consumers.

I have done the same thing this will give u lot relief.

Dear Customer,

Since we have not received any details from your end, we assume that your issue has been resolved. In future, should you require any assistance, we request You to call Tata Photon helpline on[protected],
Alternatively you can also mail us your concern to [protected]@tatadocomomarketing.com.

Thanks and Regards
Customer Care
Tata DOCOMO.