[Resolved] Tata Sky — Not working | |||
Hi, Subscriber Id - [protected] My tata sky has been stopped working since 10 jul 2011. After following up no body has ever cared to see what is happening. After follow ups with these people, CS guided the steps which were not worth. Still it is not working. We had launched complaint with them on[protected] morning. No body till now has come up for solving the issue. Complaint No:1- [protected]. Attend my complaint immediately on personal basis and get it resolved before end of this day. Waiting for quick response & resolution. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Hi
We are not your customer some one use my credit card through online. Just I want to purchase details through this card. Pls. tell me about Merchant name & delivery address for registering FIR BY DELHI POLICE pls. give me details as soon as possible
Dear Sir / Madam:
My self Sushil Kumar Tiwari having a credit card of CITI Bank. I have received a statement from bank that few transaction have done from my credit card through online in account of your TATASKY which has not done by me. CITI Bank Details as bellow.
1. Transaction Ref. No. 750799 Approval no. 062060 Amount transferred: 2800.00 Date. 07.06.2009 Time: 20:32 hrs.
2. Transaction Ref. No. 757349 Approval no. 005050 Amount transferred: 2800.00 Date. 07.06.2009 Time: 20:35 hrs.
3. Transaction Ref. No. 757901 Approval no. 087081 Amount transferred: 2800.00 Date. 07.06.2009 Time: 20:37 hrs.
These payments have been received on 09.06.09 from CITI bank to TATASKY through credit card no. [protected].
A Complaint has been launched to CITI bank for investigation on incident Complaint no. [protected].
You are requested to investigate the customer id through your generated ref. numbers so that this fraud transector can be identified in term of justice. Kindly revert me ASAP.
Please let me know in case you need any more information pls. call me thank you so much for your kind support and consideration.
Regards,
Sushil Tiwari
[protected] // [protected]
Dear subscriber,
Thank you for writing in to Tata Sky.
This is an automated response acknowledging receipt of your e-mail. The service request reference number for your e-mail is 1-[protected].
We will respond to you within the next 48 hours. For any further clarifications, please quote the reference number / subscriber ID.
In the meantime, if you need any further assistance please feel free to call us on the Tata Sky helpline:
We are not your customer some one use my credit card through online. Just I want to purchase details through this card. Pls. tell me about Merchant name & delivery address for registering FIR BY DELHI POLICE pls. give me details as soon as possible
Dear Sir / Madam:
My self Sushil Kumar Tiwari having a credit card of CITI Bank. I have received a statement from bank that few transaction have done from my credit card through online in account of your TATASKY which has not done by me. CITI Bank Details as bellow.
1. Transaction Ref. No. 750799 Approval no. 062060 Amount transferred: 2800.00 Date. 07.06.2009 Time: 20:32 hrs.
2. Transaction Ref. No. 757349 Approval no. 005050 Amount transferred: 2800.00 Date. 07.06.2009 Time: 20:35 hrs.
3. Transaction Ref. No. 757901 Approval no. 087081 Amount transferred: 2800.00 Date. 07.06.2009 Time: 20:37 hrs.
These payments have been received on 09.06.09 from CITI bank to TATASKY through credit card no. [protected].
A Complaint has been launched to CITI bank for investigation on incident Complaint no. [protected].
You are requested to investigate the customer id through your generated ref. numbers so that this fraud transector can be identified in term of justice. Kindly revert me ASAP.
Please let me know in case you need any more information pls. call me thank you so much for your kind support and consideration.
Regards,
Sushil Tiwari
[protected] // [protected]
Dear subscriber,
Thank you for writing in to Tata Sky.
This is an automated response acknowledging receipt of your e-mail. The service request reference number for your e-mail is 1-[protected].
We will respond to you within the next 48 hours. For any further clarifications, please quote the reference number / subscriber ID.
In the meantime, if you need any further assistance please feel free to call us on the Tata Sky helpline:
Sir
I got one tata sky connection which has been issued by my employer at the time of joining.(feb2010). From last 15.10.10 onwards the service of TATA Sky was not available. I launched a complaint on 15.10 and service engineer came to my home on 17.10.10. After checking the cable and dish, he went away with out giving proper output. After several request, no action has been taken yet.
Pls help
I got one tata sky connection which has been issued by my employer at the time of joining.(feb2010). From last 15.10.10 onwards the service of TATA Sky was not available. I launched a complaint on 15.10 and service engineer came to my home on 17.10.10. After checking the cable and dish, he went away with out giving proper output. After several request, no action has been taken yet.
Pls help
Respected Sir/Mam,
I am a resident of Jaipur,Rajasthan and one of the initial and oldest user of Tata Sky.My tata sky is not working due to some technical default from last few days. I am unable to register my complaint with your tata sky associate because your interactive system never connects my call with the concerned person and once my call was connected your associated behaved in an indiffrent manner and shruged off her responsibility by saying 'server is down' and i should contact them after few hours. I tried doing my duty but failed because of your unresponsive call center system.
Sir, i switched on to tata sky because of my belief that a national level company bearing the name of the most prestigious group of the country i.e TATA will provide hassle free quality services but my experience has been disastrous. The Tata Sky dealer says he has no power to register any kind of compliant. Your Website always shows server problem. The call center never picks up my call.
I presuppose that providing service against subscription money is a mandatory job of TATA sky and by shrugging of its duty tata sky is not only defing the natural justice enshrined in the Constitution of India but also breaching the customer service agreement.
I urge to the authorities to look into the matter and behave in a responsive corporate manner.
My Tata sky ID is [protected] and registered mobile number is +91-[protected].
Please solve my problem other wise I will left with no option and resort to penal mesures provided by the judiciary of India.
Sanjeev Patni
Director,Harbinger Rela-Estate Pvt. Ltd
Director, Home-In Jaipur
Memeber,Cultural and Art Committee,Govt. of Rajasthan
Ph-+91-[protected]
+91-[protected]
+91-[protected]
I am a resident of Jaipur,Rajasthan and one of the initial and oldest user of Tata Sky.My tata sky is not working due to some technical default from last few days. I am unable to register my complaint with your tata sky associate because your interactive system never connects my call with the concerned person and once my call was connected your associated behaved in an indiffrent manner and shruged off her responsibility by saying 'server is down' and i should contact them after few hours. I tried doing my duty but failed because of your unresponsive call center system.
Sir, i switched on to tata sky because of my belief that a national level company bearing the name of the most prestigious group of the country i.e TATA will provide hassle free quality services but my experience has been disastrous. The Tata Sky dealer says he has no power to register any kind of compliant. Your Website always shows server problem. The call center never picks up my call.
I presuppose that providing service against subscription money is a mandatory job of TATA sky and by shrugging of its duty tata sky is not only defing the natural justice enshrined in the Constitution of India but also breaching the customer service agreement.
I urge to the authorities to look into the matter and behave in a responsive corporate manner.
My Tata sky ID is [protected] and registered mobile number is +91-[protected].
Please solve my problem other wise I will left with no option and resort to penal mesures provided by the judiciary of India.
Sanjeev Patni
Director,Harbinger Rela-Estate Pvt. Ltd
Director, Home-In Jaipur
Memeber,Cultural and Art Committee,Govt. of Rajasthan
Ph-+91-[protected]
+91-[protected]
+91-[protected]
Selfexplantory Mail sent to HelpDesk Of Tat Sky .
Hello,
This refers to various request made as mentioned under:
WO no 1-[protected][protected]:00
complaint at website on 13Dec10 @ 17:35 ref :SR[protected]
complaint at website on 14Dec10 @ 18:25 ref :SR[protected].
and phone calls made to Mr.Ravi at [protected] and his team at [protected]
As per engineer the setup box is not working and needs replacement. However in spite of various followup no replacement done till date. The reason I'm being told is the non availability of setup boxes. Further there is no commitment for the day/date when the same can be replaced.
This is highly un proffesional attitude and shows no commitment towards customer service.
Today I was told by Mr.Ravi that no stock(of setup boxes) has been received from past 20 days and he has no idea when the stock will arrive. On every complaint i made (mentioned above) I was told the problem shall be rectified in 24hrs and now I 'm being simply told to wait as nothing can be done.
I request you to kindly look into the matter. I request tata sky management to replace the setup box by 16Dec10 or I'll have no option but to make request for blocking this connection and to go for Airtel's connection. They have approached me and I don't have any reason now to continue with Tata sky.
Regards,
Bharat
sub Id :[protected]
Hello,
This refers to various request made as mentioned under:
WO no 1-[protected][protected]:00
complaint at website on 13Dec10 @ 17:35 ref :SR[protected]
complaint at website on 14Dec10 @ 18:25 ref :SR[protected].
and phone calls made to Mr.Ravi at [protected] and his team at [protected]
As per engineer the setup box is not working and needs replacement. However in spite of various followup no replacement done till date. The reason I'm being told is the non availability of setup boxes. Further there is no commitment for the day/date when the same can be replaced.
This is highly un proffesional attitude and shows no commitment towards customer service.
Today I was told by Mr.Ravi that no stock(of setup boxes) has been received from past 20 days and he has no idea when the stock will arrive. On every complaint i made (mentioned above) I was told the problem shall be rectified in 24hrs and now I 'm being simply told to wait as nothing can be done.
I request you to kindly look into the matter. I request tata sky management to replace the setup box by 16Dec10 or I'll have no option but to make request for blocking this connection and to go for Airtel's connection. They have approached me and I don't have any reason now to continue with Tata sky.
Regards,
Bharat
sub Id :[protected]
after visit of Engineer, with assurance from there nodal office that prob will recitifed today.
Mail sent again on Dec16, 2010
Hello,
It is really unpleasant to inform you that today also the problem is not rectified. The engineers are not capable enough to trouble shoot. I'm being informed that setup is perfectly fine ; AND You should know that the problem is pending for four days due to non availability of new setup box.
There hit and trial method says digicard is also fine and the problem is from Back end.Once again I've been told that nothing can be done and I've to wait till tomorrow.
The problem which could have been rectified from back end in one day took so much time, effort and followup. I never expected such unprofessional attitude from Brand Tata sky. Non availability of stock, untrained engineers does not give confidence that there will be no such instance in future.
I'm no more interested in your services nor do I have time and energy to followup for such pity things.
Regards,
Bharat kumar +91 [protected]
sub Id :[protected]
Mail sent again on Dec16, 2010
Hello,
It is really unpleasant to inform you that today also the problem is not rectified. The engineers are not capable enough to trouble shoot. I'm being informed that setup is perfectly fine ; AND You should know that the problem is pending for four days due to non availability of new setup box.
There hit and trial method says digicard is also fine and the problem is from Back end.Once again I've been told that nothing can be done and I've to wait till tomorrow.
The problem which could have been rectified from back end in one day took so much time, effort and followup. I never expected such unprofessional attitude from Brand Tata sky. Non availability of stock, untrained engineers does not give confidence that there will be no such instance in future.
I'm no more interested in your services nor do I have time and energy to followup for such pity things.
Regards,
Bharat kumar +91 [protected]
sub Id :[protected]
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My TATA Sky was not working since last 2 days. On calling they told us to send a Fax to bangalore which itself cost me Rs. 112.50 from Delhi. This is not acceptable and this is detoirating the TATA Brand. Please be inform i want this to be set right in next 2 hours failing which i shall be constrained to take other avilable measures at my end. Please send the list of Board of Directors of TATA Sky and copy of your License agereement with SKY, Uk for information and taking appropriate action.