[Resolved]  Tata Sky — Dropping of Malayalam Channels

Address:

Bangalore, Karnataka

Dear Sir/Madam,

I would like to lodge a complaint against TataSky for dropping malayalm channels and fooling customers. One of the reason, I selected Tata Sky and been a customer for 4+ years is because of availability of Malayalam channels. They have reduced the malayalam channels from 8 ro 4. This is clear way of fooling customers. No technincal militation justifies the reason to drop the channels. They should have an balanced approach instead of reducing only malayalm channels that too made it half. I'm getting standard answer from TataSky which is has no logic. I just replied to them on these points and providing a brief details below. I request you to help me to get this resolved or let me know how should I go about taking this to next level.

Thank you
Manoj

My email to response to Tata Sky below....

You mentioned about viewing pattern and preference of people. I see it can change, but tata sky should know how to balance ansd cater to the viewers. Is it justified to reduce Malayalam channels from 8 to 4 over a period of 3-4 years where as you are increasing other regional languages? Most of your competitors (like Airtel, Big TV, SUN, Videocon) have 10 or more Malayalam channels. I simply don't understand your logic of taste and preference and Tata Sky is not the only one catering to variety of viewers.

Tata Sky is not the only channel to have HD channels, nor the first one as well. I'm not sure why Tata Sky has to mention about HD here and trying to justify removal of Malayalam channels. How is the other providers giving HD content and a providing variety of options as well?

I don't get the logic of removing three malayalam channels in the last few weeks and introducing other regional channels. Why don't you remove couple of least watched channels in the same regional language and add more if required instead of penalizing only malayalam viewers?

Bottom line is that you don't have bandwidth as you are using old technology and you are penalizing customers for no mistake of theirs. I request you to restore Malayalam channels. Please have balance approach for regional language channels. Most of the main regional languages have 10 or more channels, where as Malayalam channels on Tata Sky have gone down from 8 to 4. Again, all your competitors have more than 10 malayalam channels and they seems to catering to the same India audience who have taste and preference !