[Resolved]  Tata Sky — Third Grade Service

I had purchased TATA sky service on 16th Nov 2008, I had availed the service of Friend referral coupon in which i and my friend (both) were supposed to get one month of extra recharge value, and the Coupon no i received from my friend was WB09940E450. When I booked the service at that time Madam told me that the coupon number will be required at the time of installation when the Engineer will enter the same number in the unit. But when the tata sky Engineer (Mr. Shakaldeep) came home for installation we offered the coupon number to him and asked him to enter the number in the unit as told by Call centre madam. But he refused and said that the number will not be entered now and has to be sent from either 1) by sending a SMS to 56633 with RC and coupon number. or 2) by calling the call centre and telling the coupon number to update the account. After the installation was complete i called the call centre to tell the coupon number and get my account updated. But to my surprise i got the third reply that now the coupon number cannot be added by another executive and neither o[censored]s me or my friend can get the service. This was the third conflicting reply from the third executive that i got. And when i ask the name of the executive he refused to tell me the name tell me that it was not the company policy and what not execuses. When i demaned to talk to senior executive these coward people did not dare to come forward and talk to me. And just kept mum for almost more than half an hour. After making number of request to talk to senior executive the executive refused to give the phone to him tell that i could not be done. I ask them whether they were aware of their own procedure and rules they had no answer to this.

I just want to get the service for my coupon to get which i had already got well in advance of the booking done on the phone.

I would take the matter to news papers and other consumer courts. Also i am going to lodge a police complaint for not giving proper and clear answer, giving wrong information by three different executives and hiding the executives name.

Its a horrible service and answers that these so called professional give dont trust these guys...
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


This is absolutely true.Tata sky has a pathetic service.we are suffering since we have purchased tatasky .
I[censored] notice ..i[censored] dnt have an mtnl no. you will have to make an STD call to talk to customer care where they make us wait for hours.
Tata sky service is very third grade services given to customer.very high charges given to you from customer like SMS & CALLING Charges.i am from pune & your toll free like "paisa kamane ka Machine"your customer care engeenir hold to customer aproximately 7 to 10 minuts, SMS charges Rs3 per SMS.actully My ID No Is [protected] & my problem is i am recharge your subscription yesterday Rs200. after 5 Hours i am not seen your services my digicom i am again SMS TO HR about 9.30pm.after that agian i am not seen channes from your services i have gain hold total 12hous. i am seem again mornong 09.11.2009 not getting yours service.
i am check my ballance my tv scrren Rs8 cut my ballance. i have not getting & seen your service yesterday why you are cutting my balance Rs8 in last day.
if its your services.i dont want your service, please suggest me who is give me good service like reliance, sun Tv, airtell, dish tv & other tv servicers company.

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