[Resolved] Tata Sky / HD Connection — Delay in connection installation | |||
I had booked a Tata Sky HD connection vide request no. 1-[protected] and subscription ID no. [protected] on 31st Aug, 2010. The transaction money has also been withdrawn by the company. I was promised that the installation would be done within 72 hrs. However, to my utter dismay nothing has been done till now (5th Sept, 2010). Repeated calls to the contact number provided have also been futile with the company postponing the installation date again and again. Kindly look into the matter as soon as possible. Regards Dr. P. C. Agarwal E-mail: dr.[protected]@gmail.com Ph: [protected]/[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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Tata Sky HD — Delay in Installation
I bought an LG LCD TV on Friday 20th May'2011 from Reliance Digital where they said that you'll get Tata Sky HD connection free(which was actually across payment of 1000Rs. but it wasn't worth mentioning for them) with the TV and installation will happen during that weekend itself. As a customer, we bought the idea and made payment. Post payment they told us Taka Sky HD is out of stock and thus might get delayed by 4 days. Now we were stuck, as payment was done. On Saturday 21st May'2011 we get a voucher saying you need to register for activation once you get set top box ( which Reliance Digital DM said will be delivered by Monday 23rd May'2011) so on Monday I went to Reliance Digital where they told us, set top box will come once we register on Tata Sky Number and then in 72hrs your connection would be active(How convenient, they could have said the same initially..but again no proper info sharing).Finally I registered with them on Monday 23rd May'2011 and got a Subscription ID..and them waited for installation call. Finally when after good 48 hrs no one called. So I got in touch with their Customer care, where I either got false promises (You'll get call in next 2hrs, Person will be there by 5pm etc) or rude people.After some 4 calls and more than 72hrs of wait, today I got a reply that their is some work going on in your area so it might take another 24-48 hrs..!!
Why can't they share this information when I was paying for the TV..?? Why I have to wait for 7-8 days for something I can get in 7-8hrs if I opt for other service providers or to say local cable connection will be even better. Worst if false commitments by everyone involved and one customer care executive even replied you've to wait, come what may. Great service, isn't it..why I have to suffer after paying 52 grands..??