[Resolved]  Tata Sky — HD service

Address:

Chennai, Tamil Nadu

Hi,

I have a doubt and would like to hear from you.

I upgraded to tatasky HD by inuring cost with the expectation that I will get to watch HD service and channels that was there when I went for and never expected to have additional channels. Initially I was paying Rs.75 later got changed to Rs.100, even I did not complain about the increase. But on 08-Oct-2012, Tatasky unilaterally decide to use Rs.100 for enabling HD service and HD channels will be available based on my base package. This decision led to reduction in number of channels that I was getting (only 3 I can watch) and never been given enough time to even digest this change. I approached their call center and did not get any proper explanation, even one representative said, suggested to pay extra Rs.150 to get those channels and some even mentioned, I signed that tatasky can decide and change as they wished without our consent. I am clueless on these things and is this the way DTH works and we need to always adhere to their wishes.

I have only seen, when it is beneficial to customer, service provider will change without checking but when a degradation happens isn't good to give enough time (not days) and check before doing this change. If channels are based on the base package why Rs.100 for HD enabling charges. I tried my level best to get proper explanation but nothing I got.

Please help me to understand, is this the way I should set my expectation or should I fight for better and committed service. Please help me to understand. Thanks.



With regards,
Swami
[protected]@yahoo.com