[Resolved]  Tata Sky — Wrong Charging

Address:

Mumbai Suburban, Maharashtra

My Subscriber ID with Tata Sky is [protected].

I am a very old customer of Tata Sky and I was earlier posted at Gaya. After my transfer to Mumbai in 2008, since my apartment had already been provided with Cable connection, there was no need of installing TataSky at that time. Recently, after 31.10.2012, I had the following options : (a) to get the connection through existing Cable provider who was willing to continue the service for a further payment of Rs. 800/- + Rs. 800/- for set top box at the existing annual viewing charges of Rs. 2000/- for two TVs. (b) to go for other D2H providers like Dish TV, Videocon, Airtel, etc who were offering very attractive and lucrative packages, (free set top boxes and installation charge including 2 years free packages at a nominal cost, etc) which you must be aware about your competitors. (c) to renew my old connection with the Tata Sky, as I had already the Standard Set up Boxes with me which was going to be completely useless in other options. Therefore, I contacted your helpline people as well as online chat facility available at your website. After listening to my problems/doubts, they suggested me to go for up-gradation of the existing box to HD+. They told me that they had very attractive offer for their customers of Mumbai and other Metros and that I will have to pay only Rs. 4940/- for upgradation of one box which included all the charges including installation etc. and I will not have to pay any other hidden charges. I was only required to pay my charges for Channel packages which they suggested to opt for Dhamaal Mix instead of my earlier package Super Saver and I will have to pay only Rs. 2200/- + Rs. 1760/- annually for my two TVs. They further told me that if I returned the old Standard Set Top Box, my account will be credited with Rs. 750/- within 48 hours. As regards the up-gradation cost, they told me to pay the same in cash to the person who will come to my residence for installing the set. I repeatedly asked them to tell me specifically whether any other charges had to be paid by me but they emphatically assured me again and again in negative.
I accordingly, paid not only Rs. 4940/- to the person (Mr. Praveen Garg) who had come to me for installation on 04.11.2012 but also Rs. 400/- as demanded by him as the charges for joining 3 points in the cable system of the building. He told me that he would send me the receipt of these amounts to me through my e-mail which is yet to be received.
Further I also deposited a sum of Rs. 4000/- on 04.11.2012 to my TataSky A/c which, after debit of annual package charges, showed a credit balance of more than Rs. 100/- . However, on 06.11.12 when I opened the account to ascertain whether the refund amount of Rs. 750/- had been credited to my account, I was shocked to observe that instead of affording any such credit, my account was debited with a sum of Rs. 841/- as Activation fee, which was obviously wrong and I immediately protested and lodged my complaint on the website under new request two times as well as on online chat several times. I was assured that they will look into the matter and get it redressed shortly. But later on I found that not only the requests were deleted from the screen in the mean time but a further debit of Rs. 175/- had also been made in my account as Relocation Fee on 10.11.2012.
My all complaints in this regard has so far gone unheeded and it is apparent that I have made a grave mistake by opting to re-establish my old relation with TataSky instead of choosing other straightforward and cheaper options. What could have been achieved by paying only Rs. 1600/- to Rs 2500/- maximum, I have been duped to pay more than Rs. 9000/- and still I am not sure what other further hidden charges they are planning to impose on me in the days to come, as they are raising new debit entries to my account every alternate day after installation on one pretext or another at their sweet will. As this is a clear cut case of breach of trust as well as fraud, I once again request the TataSky authorities to look into the matter and restore all the above amounts wrongly charged to my account, i. e., Rs. 841/- and Rs. 175/- and also to credit Rs. 750/- as mentioned above forthwith.

I lodged above complaint with their help desk on 11.11.2012 followed by reminders on 14.11.12 & 15.11.12 but so far no reply has been received from them and they have not taken any action.

Yours faithfully,


Pandey Amarendra Kishore,
Vice President (Administration),
SBIGeneral Insurance Co. Ltd.,
Mumbai.

Mob. No. : [protected].