[Resolved]  Tata Teleservices Ltd — DATA FRAUD

Address:

Delhi

I have a tata mobile phone number is [protected] and applied for a new connection but they took money and papers from me with out any connection a blank sim card is with me. When i highlighted this complaint with VP Mr. pankaj sethi he appointed Sarfraz for that case money returned but not the docs when i asked no body is giving reply for the same and so many complaints for do not distrub service has been register with them but no action even i am getting sales calls from tata itself when asked they said this is company policy a lot of time misbehaviour by the callcenter person again no action for the reference i have attached our converation with this complaint. Please Help if you can.


Below mentioned is the conversation with them:



Hi

After doing this i dont think that i have to do any other communication with TATA if any one have some time to resolve it do it as soon as possible.

Its almost going to be a month time still waitting for the answer abt my questions please go through the email attache below for your reference.
And i think this is the last higher ecsclation which i am doing right now and after that i have to make some hard decisions.

Waitting for the reply in next 2 working days

My contact detail is[protected] and if any one wants to call me do it before 1:00pm any day.

Thanks
Saurabh Bassi
________________________________________
From: [protected]@hotmail.com
To: customercare.[protected]@tatatel.co.in; nodalofficer.[protected]@tatatel.co.in
CC: [protected]@hotmail.com
Subject: Few question according me which needs to response as soon as possible.
Date: Mon, 6 Dec 2010 07:31:47 +0000


Please go through to the earlier conversation in TATA Indicom still waiting for the reply.

Is there one who can answer my questions?

All my questions are mentioned in below emails with yellow background.

I am waitting for the reply by wednesday evening only.

Thaks
Saurabh Bassi




________________________________________
From: [protected]@hotmail.com
To: cc.[protected]@gmail.com; vinay.[protected]@tatatel.co.in
CC: gaurav.[protected]@tatatel.co.in; manoj.[protected]@tatatel.co.in
Subject: RE: DOCUMENTS
Date: Thu, 2 Dec 2010 21:15:12 +0000

Hi

i have checked the attachment but as discussed with you Mr Bhan that i will recieve a affidivat and this is not an affidivat as this is simply letter head for PNG Tele services.

Explain some thing abt your commitment now.

More over there is no where those people have mention abt the photo graph for my wife.

i am late to respond you for the same as i told you that my mrs was admitted in hospital to bad health

Now action as soon as possible because i do not have that much of time to spend on all this.

Waitting for the reply by today afternoon by 1:00pm only.
________________________________________
Date: Fri, 26 Nov 2010 12:26:35 +0530
Subject: DOCUMENTS
From: cc.[protected]@gmail.com
To: [protected]@hotmail.com
CC: vinay.[protected]@tatatel.co.in; gaurav.[protected]@tatatel.co.in; manoj.[protected]@tatatel.co.in
Dear Mr. Saurabh,

Pls find attachment as required..


Sandeep Gupta
[protected]

________________________________________
From: [protected]@hotmail.com
To: sarfraz.[protected]@tatatel.co.in
CC: pankaj.[protected]@tatatel.co.in; cc.[protected]@gmail.com
Subject: FW: PnG TELESERVICES
Date: Thu, 25 Nov 2010 08:00:33 +0000

Hi
Mr. Vanoo

What a great job you people are doing every time making a fake commitments and documentation.

As discussed with Sandee Gupta last day that he will visit to my place today morning at 9:00am to discuss the matter face to face and close it than and there. No One has turned up today and due to night shift the sleep which i have to take in the morning time not able to do that because i was waitting for Mr. Sandeep Gupta.

Above on that I received the below mention email that they have returned my wife's photograph but this is not true I till now i have not received my pan card photo copy and my wife's photograph till now.

And if they had already returned the photo than why Mr Gupta wants to meet me I dont understand what's going on. First conversation they didnt take the photo now they have already returned photo. JOKES JOKES AND JOKES.

Above on that after so many days still from my question no one answered.

And now what i am thinking this issue is not going to resolve by the conversation which i was thinking now i have to move forward to resolve this.

Thankyou very much for all the harrasment given by you and your staff members.

Again a very greatjob and wastage of time.

Thanks
Saurabh Bassi

________________________________________
Date: Wed, 24 Nov 2010 18:24:27 +0530
Subject: PnG TELESERVICES
From: cc.[protected]@gmail.com
To: [protected]@hotmail.com
Dear

Saurabh ji,

Our executive sachin have already returned the documents along with photograph to u & same was received by u

Thanks with regards

Sandeep gupta

________________________________________
From: [protected]@hotmail.com
To: nodalofficer.[protected]@tatatel.co.in
CC: sarfraz.[protected]@tatatel.co.in
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Thu, 25 Nov 2010 13:59:17 +0000



Thanks for the reply. but not upto the mark.

Query : I have a DND service on my number [protected] than why I am receiving those sales call as well as the other unwanted sms’s on my number. So many times
I had register the complaint for the same but with no resolution so I had stopped complaining about it. Is your DND Service is just a joke or what?
Reply : As per add on connection policy of the company for their existing customers, you were called to offer a connection with some good plan.

Query: DND Service: (a) I would like to see the policy documentation which says that you can call me for the new connection with some good plan. I am not able to check this on the website.
(b) I am also getting sms from bank/property dealer/water RO etc. is this also the policy that they can call or send me an sms for their products. If I want to launch a complaint on this your 121 guys reject for the same if you want to have an example we will make an conference call at 121 for your reference.

Query: Why the sales executive wants me to pay them cash not by cheque or any other mode so that they can do the frauds like mention above. By making false
commitments. Or just a way to save the Tax.
Reply : The sales executive requested you to pay cash amount for subscription so as to activate your number as soon as possible as the cheque payments take more
time since there is a processing time involved in it

Query: I know that cheque payment take time to clear what about the DD is it also take time to clear and everyone knows the cheque payments and dd payments how much it takes. But she/he had to inform me about the same for the reason. I need apology letter for the same.

Query : As they promised me they will send my documents and money along with interest back to me by today evening till yet not heard any thing from any one as I
was in conference with MANOJ SAMWAL, SAHIL SALAHUDIN, SANDEEP and my connection is also not active if they do not want to send me the refund along
with my documents. Should I go ahead and launch a FIR against all of three along with TTSL.
Reply : We have returned all your documents taken for subscription of new connection along with the subscription amount of Rs.100 in cash by hand on Nov 23rd 2010.

Query: You have not returned my all the documents till yet. As discussed a few hours back I had a conversation with the Sales Head from TTSL confirm they will ask PNG Teleservices to provide me a affidavit that they have lost my wife’s photo and my pan card photo copy and will not be used any other place But what about the interest they have earned on my One Hundred Rupee. According to me they also have to pay this.

Query : As I was discussed this all case with your people Sandeep, Manoj and Sahil Salahudin they always try to show me that I am wrong on my part they are protecting your ageny people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with him out of business. NOT A GOOD JOB.
Reply : Tata Tele Services is an Organization which has a firm belief on its values and codes, at the same time everybody is bound by the laws and and rules and regulations.



Query : After all that dispute what is the guarantee that those people will or has not play with my documents may they have several copies of my documents by this
time and which may lead to any offence against me or against my [o wife with someother or with your company
Reply : Nothing has been done with your documents and they have been returned to you intact as clarified above.
You have not returned my all the documents till yet. As discussed a few hours back I had a conversation with the Sales Head from TTSL confirm they will ask PNG Teleservices to provide me a affidavit that they have lost my wife’s photo and my pan card photo copy and will not be used any other place.

Query : Why your Assistant manager Mr Raj Kumar was not able to check the complaint details on his system which I had already provided to the person who took
the complaint for the same and attitude of that person is just like I am not asking him to refund my money its like I am asking him to give me a loan. I don’t
know why. May he come to know that his appraisal will not go well.
Reply: Mr. Raj Kumar has provided you the details as per the process and there is no gap in the same. We apologies for the inconvenience caused to you on this
account.
Query: So, what I come to know with this reply that this the process TTSL is following that if anyone don’t have any answer for the customer query than straight way told customer to call his senior rather than transfer the call or do something on his part. The apology is not welcome at this stage this is some standard verbiages you have every time I can hear from you.

Mr manager not able to see the words written on the complaint. Requesting you to please have proper eye checkup for this person.

Example: if in a particular month I will not pay my bill on time you charged me late fine on first attempt and second action you will take disconnection of my outgoing calls. Will you take apology at that time NO you wiil not So, I also not accept your apology I want a action against that person abt his rude behavior it should have to be by proper documented one. And I also require a one copy for the same.

Query : a) Sanjay told me on that complaint if I have to leave this service provide I am not bound with them and he or any body else will not stop me for the
same. Is this is your customer service and those words told to me by customer service head.
b) I also want to see what address proof you have in your records provided by me. I would like to see that. As I have doubt that you have not any single
document with you for this. Those people changed my billing address because I have register so many complaints approx. 20 complaint number I have
c) with me for this if you want I can share all those
Reply : This has been done as per the process and there is no deviation in the same. Also, to update you there is a minor change in the billing address and therefore
this does not have a major concern for address proof. The current address in our record against the number [protected] is 488, First Floor, Near Ex-MLA
Gaba Khothi New Colony, Gurgaon – 120002.

You have not answered this query completely because I told you that I want to see my address proof which I had submitted you in the month of june to change my address proof. And as per your Manager I think Mr. Dhiman has also know his process very well by saying me that “If you can leave the network and choose some other service provider”

And you have not reply me for my quries for my 2nd email on 22nd November 2010 at 09:37:16 +0000
For the security of my account if you people can give me the information for another person you can also share my details to other people as well

Trust we have adequately clarified all your queries and your issued stands resolved.
Now please you trust that you have not adequately clarified my all the queries and still issues are not resolved. Which should have been clear by this date as its taking too much time and losing my patience now because the harassment from your end I am not able to digest anymore because on daily basis a lot of money I am wasting on the phone calls and internet.

Who will pay for all that expenses and harassment. You didn’t know wht due to this my wife felt sick today and I have to admit her into the hospital.

I would like to hear from you with complete resolution for my above mention query by 1:00pm on[protected]. And after that I don’t want to have any more conversation either by phone or by email. After that I will defiantly I will provide all this documentation in media and in front of honorable court. So that every one comes to know how TTSL is working.

Assuring you of best of our services & undivided attention at all times.
Please do not assure me now that you will provide the best service and undivided attention at all times. Take action on the above mention complaints which are still unresolved from your end only than I am satisfied person.

And I also request you to please provide me the affidavit copy in original because the scan copy and the photo copy are not valid enough to prove anything.

Saurabh Bassi

Yours sincerely,
Manoj Semwal
[protected]
Nodal Officer - Delhi/ NCR


________________________________________
Subject: FW: Few question according me which needs to response as soon as possible.
Date: Thu, 25 Nov 2010 14:43:36 +0530
From: Nodalofficer.[protected]@tatatel.co.in
To: [protected]@hotmail.com
Dear Mr. Saurabh Bassi,
Thank you for writing to us at Tata TeleServices Limited.

We acknowledge the receipt of your mail dated Nov 22, 2010.

This has reference to the complaints being lodged by you with respect to a connection.
We hereby would like to update you that your connection has not been activated due to incomplete documentations and in absence of those it is difficult for us to activate your connection, although we have waited for your revert for providing the same. This has been validated with the concerned channel partner that the set of documents were asked which could not be availed.
As far as the calls at the 121 are concerned, those calls are as per the inputs being provided to them and at the same time TTSL has taken a corrective action with respect to same.
Further, answers to the queries raised by you are mentioned below.

Query : I have a DND service on my number [protected] than why I am receiving those sales call as well as the other unwanted sms’s on my number. So many times
I had register the complaint for the same but with no resolution so I had stopped complaining about it. Is your DND Service is just a joke or what?
Reply : As per add on connection policy of the company for their existing customers, you were called to offer a connection with some good plan.


Query: Why the sales executive wants me to pay them cash not by cheque or any other mode so that they can do the frauds like mention above. By making false
commitments. Or just a way to save the Tax.
Reply : The sales executive requested you to pay cash amount for subscription so as to activate your number as soon as possible as the cheque payments take more
time since there is a processing time involved in it

Query : As they promised me they will send my documents and money along with interest back to me by today evening till yet not heard any thing from any one as I
was in conference with MANOJ SAMWAL, SAHIL SALAHUDIN, SANDEEP and my connection is also not active if they do not want to send me the refund along
with my documents. Should I go ahead and launch a FIR against all of three along with TTSL.
Reply : We have returned all your documents taken for subscription of new connection along with the subscription amount of Rs.100 in cash by hand on Nov 23rd 2010.

Query : As I was discussed this all case with your people Sandeep, Manoj and Sahil Salahudin they always try to show me that I am wrong on my part they are
protecting your ageny people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with
him out of business. NOT A GOOD JOB.
Reply : Tata Tele Services is an Organization which has a firm belief on its values and codes, at the same time everybody is bound by the laws and and rules and
regulations


Query : After all that dispute what is the guarantee that those people will or has not play with my documents may they have several copies of my documents by this
time and which may lead to any offence against me or against my [o wife with someother or with your company
Reply : Nothing has been done with your documents and they have been returned to you intact as clarified above.


Query : Why your Assistant manager Mr Raj Kumar was not able to check the complaint details on his system which I had already provided to the person who took
the complaint for the same and attitude of that person is just like I am not asking him to refund my money its like I am asking him to give me a loan. I don’t
know why. May he come to know that his appraisal will not go well.
Reply: Mr. Raj Kumar has provided you the details as per the process and there is no gap in the same. We apologies for the inconvenience caused to you on this
account.


Query : a) Sanjay told me on that complaint if I have to leave this service provide I am not bound with them and he or any body else will not stop me for the
same. Is this is your customer service and those words told to me by customer service head.
b) I also want to see what address proof you have in your records provided by me. I would like to see that. As I have doubt that you have not any single document with you for this. Those people changed my billing address because I have register so many complaints approx. 20 complaint number I have
c) with me for this if you want I can share all those
Reply : This has been done as per the process and there is no deviation in the same. Also, to update you there is a minor change in the billing address and therefore
this does not have a major concern for address proof. The current address in our record against the number [protected] is 488, First Floor, Near Ex-MLA
Gaba Khothi New Colony, Gurgaon – 120002.

Trust we have adequately clarified all your queries and your issued stands resolved.

Assuring you of best of our services & undivided attention at all times.

Yours sincerely,
Manoj Semwal
[protected]
Nodal Officer - Delhi/ NCR

________________________________________
From: [protected]@hotmail.com
To: sarfraz.[protected]@tatatel.co.in
CC: pankaj.[protected]@tatatel.co.in
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Wed, 24 Nov 2010 10:44:34 +0000
I will work on my schedule and give time to your Agency Manager Mr. Sandeep Gupta. But for your information I don’t have any such concerns as they have my pan card photo copy and my wife’s color passport size photo they just return those documents to me and rest of the questions is for TATATELE SERVICES and as you told me that you will get back to me by today evening before business hrs end. I will wait till tomorrow and hope there should be a positive reply from your side.

________________________________________
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Wed, 24 Nov 2010 09:48:27 +0530
From: Sarfraz.[protected]@tatatel.co.in
To: [protected]@hotmail.com
CC: Pankaj.[protected]@tatatel.co.in
Dear Mr. Bassi,

In addition to the discussions we had over the concerns mentioned by you in the below mail, we have asked our Agency Manager Mr. Sandeep Gupta to personally meet with you today and clarify your concerns.

He will be calling you in regards to this to finalize the time. You are requested to kindly clarify with him and call us back (me and Manoj Semwal) in case you are not satisfied with the clarifications

Asides regarding the questions raised by you earlier, as informed to you yesterday, we are in the process of investigation on the same and our Delhi Nodal Officer Manoj Semwal will arrange to send a detailed reply on this.

Regards
Sarfraz

From: saurabh bassi [mailto:[protected]@hotmail.com]
Sent: Wednesday, November 24, 2010 2:41 AM
To: Sarfraz Vanoo
Cc: Pankaj Sethi
Subject: FW: Few question according me which needs to response as soon as possible.



Hi
As per our teleconversation on[protected] and[protected] between you and me the documents which I have given to PNG tele services for the new connection was not returned to me completely.
I had received the Xerox of my rent agreement copy along with photo copy of Hema bassi’s (my wife) pan card but they have not return me the Xerox of my pan card and one passport size color photograph for my wife.
Sandeep Gupta from PNG teleservice confirmed me that they have put the photo copy of my pan card into the dustbin because they don’t require it,
1. If they didn’t required my Pan card photo copy than why they have taken it and when the executive took my Pan card photo copy as well they told they required it because I am a connection holder with TATTELESERVICES so with this benefit I can purchase the connection in just One Hundred rupees else I have to pay Six Hundred rupees.
2. Now they are totally lying by telling me that they haven’t took Hema’s photograph. They are telling a lie they have prove their self because they give reason that because I was not able to provide the permanent address proof this is the reason connection was not active No one inform me about the photo graph .
3. The documents I received back from PNG TELESERVICES on[protected] I think they have stamped the documents because when I got those documents back something on those documents is covered by white fluid.
4. PNG Teleservices has returned my One Hundred rupess back but what about the interest which they have earned on it. Please look into it as well.
I humbly request you to provide my rest of the documents as well as soon as possible.

Now, abt my previous questions I had raised in my below mention email you have taken time uptill Wednesday 24th Novmeber 2010. As you told me that you will investigate everything and give me reply for the same. So, today I will wait for the same.

Thanks
Saurabh Bassi

________________________________________
From: [protected]@hotmail.com
To: sarfraz.[protected]@tatatel.co.in
CC: pankaj.[protected]@tatatel.co.in
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Mon, 22 Nov 2010 09:37:16 +0000


In addition to below mention complaints further I would also like to inform you that there is no security in regards to our data at 121 service.
As they confirm me the caf number given to me is already activated on some Mr. Kewal's name and the mobile number issued on this is [protected] and the account number is[protected] and the address for this person is 610, dr. mukhrjee nagar new delhi. and this information was shared by the supervisor named Ms Rachna today in the morning.

1. So, Now the question raised as i already told her that the connection was applied on the name Mrs. Hema Bassi than why she shared some other person's details with me. As she shared the details with me this is also the possibility that those people can also share my phone number details and other details related to this with someone else as well. Which means we have not felt secure anything can happen with our data any time.
2. She also confirmed that this complaint was closed at 2:15pm on 20th November 2010 if this is so than why your people not provide me this information when I called up 121 at near about 4:00pm and between 6:00 to 7:00pm confirmed by Mr. raj that complaint is still open not closed. I receive a call from the complaint department on Sunday morning by Mr. Maninder saying the same thing connection is active and provide me the same customer's details.

This means data theft process is going on in your company no one have to feel secure for this and 2nd anyone can update anything on customer's complaint like wrong time, comments etc.

So, humbly request you to look into this matter and resolve it as soon as possible.

And for your information some once called me today and said he want to return my documents named Sachin from [protected] number let me take the documents and will confirm you if any documents is missing. and told me will return the 100 buck back to me can you plz explain to me wht abt the interest your company has earn on this money I want that please provide me the interest on this as well.

Looking forward for a positive response.

Thanks
Saurabh Bassi


________________________________________
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Mon, 22 Nov 2010 12:48:43 +0530
From: Sarfraz.[protected]@tatatel.co.in
To: [protected]@hotmail.com
Dear Mr. Bassi,

In addition to our discussion yesterday and your subsequent email below, we are checking with our Delhi team and will revert to you shortly.


Regards
Sarfraz Vanoo

From: saurabh bassi [mailto:[protected]@hotmail.com]
Sent: Monday, November 22, 2010 1:03 AM
To: Sarfraz Vanoo
Cc: Pankaj Sethi; c.[protected]@tatatel.co.in
Subject: Few question according me which needs to response as soon as possible.



Hi

As discussed today in the morning with you Mr. Sarfraz about the activation of new number[protected]allotted by PNG Teleservices) Caf or the Application Number :[protected] and the serial number on the sim card pouch is [protected] purchased by us on 16th November 2010 still not active.
For the clarity of yourself I am writing you so there should not be any discrepancy while investigation.
I received so many calls on my number[protected] from a lady named Ms Anu working with PNG Teleservices to purchase a new TATA Indicom connection. She has forced me to purchase this as she keep calling on my number. I have ignored her call so many times but still with no result. So one day I told her to give me a new connection on my and my wife’s name as (Saurabh Bassi and Hema Bassi) said she can do it no worries I agree on it and also agreed to pay the 100/- Rs. But she clearly told me that it should be paid by cash not by cheque or some other mode. Agreed on it with question in my mind will discuss it in later part of this email. K
She sent a executive to take my paper along with money when I took the sim card from that executive his question was on which name you have to apply this connection as I had provide him my and my wife’s documents Straight Answer from my end my and my wife’s name(Saurabh Bassi and Hema Bassi). Executive Mr. Amit confirm it cannot be possible and make call in his office again I talked to Anu and told her that this is not a good job as she have to give correct information. I took number for Mr. Sandeep and called him for the same concern same thing cannot be active on two person’s name I said ok than do one thing active this sim card on my wife’s name said they can do it but documents they required is present address proof, photo, id proof, permanent address proof. I said I can provide you the present address proof as my rent agreement, Photo, Id Proof as Pan Card but no permanent address proof I am able to submit right now due to some reason. They said scan and send it later on Answer from my end is BIG NO. Sandeep confirm ok provide the documents which you have right now and connection will get active surely only on those documents. I said boss if you a doubt of 1 percent in your mind please do not pick my documents I will make my mind and call you back if I think that I have to take this connection on my name as I am able to provide my permanent address proof. Said you don’t worry connection will active in next 1 or 2 days. Ok
After TAT over provide by PNG Teleservices I called up them to check the status of this connection nobody is able to give me a good reason. First I come across with an answer our servers are down so cannot do it today will active by tomorrow by Ms Anu, I took her word and hung up the call. No clarity. Next day no answer Sir we will check and call you back I called Sandeep for the same same answer Sir will check someone will get in touch with you for the same. Again received NO ANSWER from any one.
At end I register a complaint at 121 give application form number and mobile number allotted to me by PNG Teleservices connection purchased date and time said revert back time is 24 hrs. K took those words once again. On 19th November 2010 I had register that complaint and was told that it will resolve by 20th November 2010 by 3pm or with some minutes.
I again called up 121 on 20th November 2010 at 12.45pm and spoken to jatiner Rajput from escalation team said still complaint is active and connection will get active in next couple of hours as TAT is not over yet. and its 100% guarantee. Again took his words and hung up the complaint number for the same is[protected].
Connection was not active till yet as I mention in our tele-conversation with you and in early part in this email as well. Again I called up at customer care number 121 at near about 4 or 4.30pm call was escalated to the Assistant manager Mr. Raj Kumar confirm he have the complaint number but the information required to close this complaint are not on it like application number (caf number), sim card number, mobile number allotted to me etc.) Which I have already provided to the person who booked this complaint on very first attempt. I said to Raj how come this is possible if you don’t have those information on my complaint it should resolve from your end and I had already received the call from the complaint department and they had confirm very thing with me. And you are now denying all this. In very angry mood I was at that time and told him to place a request to provide my documents and money along with interest for 5-6 days on it. Raj said he is not able to provide that I said arrange it for me I cannot arrange it you have Sanjay Dhiman’s number call him only he is the one who can provide you the refund on it I said even I have the number for Mr. Pankaj Sethi VP of TTSL. Then why cannot I call him directly said he have no problem now call panda which I have did and after that you are in touch with me.
As I was discussed this all case with your people Sandeep, Manoj and Sahel Salahudin they always tried to show me that I am wrong on my part they are protecting your agency people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with him out of business. NOT A GOOD JOB
And now the connection is not active due to permanent address proof was not provided to you people agreed but why they have picked those documents from my end when they knew connection will not active without permanent address proof.


Now the question I have in mind to clear with you and want you to take action for the same:
1 I have a DND service on my number [protected] than why I am receiving those sales call as well as the other unwanted sms’s on my number. So many times I had registered the complaint for the same but with no resolution so I had stopped complaining about it. Is your DND Service is just a joke or what?
2 Due to failure of the DND service I am going through this mentally desperation and I am not able to take rest while I am at home or not able to do my job properly.
3 Due to unwanted call from PNG my small baby was also not able to sleep as she sleeps in morning after taking bath. Because she is not able to sleep I have to wake with her because no one else is there to take care for her between this time.
4 Why the sales executive wants me to pay them cash not by cheque or any other mode so that they can do the frauds like mention above. By making false commitments. Or just a way to save the Tax.
5 It’s not me who is working with your company so that I know the policies of your company. Its PNG if they know the policies (as explained by sandeep) today morning) than why they have took my documents on very first attempt.
6 As they promised me they will send my documents and money along with interest back to me by today evening till yet not heard anything from any one as I was in conference with MANOJ SAMWAL, SAHIL SALAHUDIN, SANDEEP and my connection is also not active if they do not want to send me the refund along with my documents. Should I go ahead and launch a FIR against all of three along with TTSL.
7 As I was discussed this all case with your people Sandeep, Manoj and Sahil Salahudin they always try to show me that I am wrong on my part they are protecting your agency people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with him out of business. NOT A GOOD JOB.
8 After all that dispute what is the guarantee that those people will or has not play with my documents may they have several copies of my documents by this time and which may lead to any offence against me or against my [o wife with some other or with your company.
9 Why your Assistant manager Mr. Raj Kumar was not able to check the complaint details on his system which I had already provided to the person who took the complaint for the same and attitude of that person is just like I am not asking him to refund my money it’s like I am asking him to give me a loan. I don’t know why. May he come to know that his appraisal will not go well.

And now I also want to tell you that I have another number[protected] on my name Saurabh Bassi. In the month of June approx. I register request to change my billing address which was not done according to the TAT. So many complaints I have to register for the same that case was also discussed with Tarun Mehta, Sanjay dhiman and so many team leaders on 121.
Sanjay has provided me a waiver of 700 rs for this failure. And a few points need to mention here for your clearance.
1. Sanjay told me on that complaint if I have to leave this service provider I am not bound with them and he or anybody else will not stop me for the same. Is this is your customer service and those words told to me by customer service head.
2. I also want to see what address proof you have in your records provided by me. I would like to see that. As I have doubt that you have not any single document with you for this. Those people changed my billing address because I have register so many complaints approx. 20 complaint number I have with me for this if you want I can share all those.

So, now I want a small favor from you please answer my all above mention 9 + 2 questions as soon as possible which makes me feel that some-one is there to handle this situation.
One of your most unhappy customer now these days
Saurabh Bassi
[protected].

One copy of this email is saved in my inbox and sent item folder for further escalation to higher authority OR to the government bodies.

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i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.