[Resolved]  Tata Teleservices — non signature in CAF form for taking postpaid photon plus internet connection

Address:

West Bengal

Respected Sir,

I had been offered a TATA Photon Plus Internet connection at subsidized prize due to offer with my laptop, at the time of purchase of my laptop (samsung R28). I was told by the shop from where I purchased my laptop that the internet connection of TATA photon Plus was free with it for 1 mnth. I was not informed about the whereabouts of what or upto what capacity it was free and if ibspite of it being free , any minimum paymnt was required. However after the passage of 1 mnth when i saw that my connection was being continued, I was curious to know why the free time period had been expanded or the details of my connection. When I called up the laptop shop from where at the time of purchase, the connection was given I was informed that my Connection was being contiued as because I was already put onto a 799 rental plan with a credit limit of Rs 2500 had been assigned to my number. I was shocked as nothing was informed to me about this.
Since I was interested in a prepaid Photon Plus connection, I wanted to know why I had not been informed of this and why any information about which plan I should be in was not given to me. I did not even have knowledge about the various postpaid plans available.I also went to TATA teleservice hub (main shop) in Park street kolkata and spoke of my grievance to the manager of the shop. After hearing my complaint , he said that I had signed a CAF(Customer application form) giving consent to TATA Teleservices that I be offered a postpaid connection under Photon Plus. But since nothing iof that had happened I demanded on seeing the signature on the CAF which had my consent signature. They showed it to me and i saw that it was a signature done in my name by someone else. I myself had not signed it or had any knowledge of it.
The Manager of the shop made further enquiries on learning that I had not signed the CAF and that the sign had been faked by someone else. He came to know that my sign on the CAF form had been faked by someone in his sales team to make the sell of that Photon plus Connection. On knowing this I requested that necessary action be takren in this matter or else full paymnt could not be made by me as the usage charge by then had already been levied on my number. The Mangaer promised to look into the matter but nothing happened and instead I was asked to make a paymnt of Rs 2942 without any kind of settlement, adjustment etc.
On 22nd dec 2010, I further received a letter at my postal address sent by an Advocate demanding paymnt of the same Outstanding amt of Rs 2492, and with a threat that it may lead me into legal proceedings, in the event of non paymnt of the above mentioned amount within 7 days.
No action whatsoever has been taken by now for my complaint of having cheated me to forcefully take a postpaid Photon Plus internet connection and having faked my signature also on the CAF for which I had no prior information. No necessary action for such fradulent activity by such a reputed Company as TATA teleservices has been taken so far and on top of that I am being forced to make the entire outstanding amount a pymnnt of Rs 2942. I could have checked my usage on my internet account had i known what type of connecton or what postpaid plan I was using but TATA teleservices did not for once think it necessary to inform me as a customrer of the same.

I beg, that necessary action in this matter be taken for me being cheated at the hands of TATA Teleservices Ltd , so that a similar kind of harassment and fraud does not happen with anybody else. My TATA teleservices plus connection number is :[protected] for which the outstanding bill is Rs 2942.Looking forward to proper action being taken for my grievance.

Thanking you,
Yours faithfully,

Moon Moon Gupta
Phone:[protected]