Tata VSNL Broadband — Repeated disconnections

Dated 8TH August 2008
From Dr Anil Thakur
User ID [protected]@vsnl.net
Mail address [protected]@sify.com
Mobile [protected]
Subject:- Mr Praveen Nodal officer tata vsnl Highly UNPROFESSIONAL SHAMELESS LIAR person I have ever seen
With this I again want to bring to notice of all concerned senior officials of TATA
1.That I spoke to Mr Praveen who says that he is nodal officer north but unable to handle a single complaint of Rajouri Garden what to say of north and that he is habitual liar. I almost daily sending my complaints to mail address nodalofficer.[protected]@tatacommunications.com and never recieved any failure notice but he straight away saying that he is not in receipt of my mails. His mail box should be scrutinised and he be asked for reason of telling lies.
2.That today on 8-8-8 i contacted him on mobile [protected] in evening around 6pm and apprised him of all the facts about my complaints which he should have known earlier by virtue of my previous mails. However he promised me to look into mater and call me after 10 minutes but he didnt coz he is big liar as usual.
3.ThatMy further attempts to reach him on same mobile number went in vain and he never replied. This shold be taken up seriously coz such persons are blot in name of TATA VSNL and can damage the image of company in real public.
4. That my complaint is still pending and concerned are pinging ball from arena of technical to customer to local faults.
5. That it is highly shameful on part of such reputed company to act in this manner.
6.That every person is putting different opinion for the cause of complaint and this very complaint of repeated disconnections is still pending.
7. that officials of TATA are stubborn and arrogant enough that depite my daily request to call me after 5ppm is not acceded to and always they are calling me before. Like today also I received a call from66082739 at 11 00 Am.
8.That it is highly ridiculous that TATA officials are besides habitual liars are becoming shameless and have no concern about reputation of company.
9. That such idiotic and arrogant behaviour of such officials should be taked seriously and they shud be instructed to work ion professional manner.

10. That such rubbish, idiotic, and damaging behaviour can cause customer to lose temper, raise ones blood presusure which is againt the normal functioning of any good customer care centre.
11. That I should be given explanantion why TATA officials are behaving is such rubbish, idiotic manner.
12. That despite my repaeted complaints I have not been given feed back about erring official causing delay in rectifying my complaints.
13. That such officials as above are a black blot in name of comapany, are shameless with idiotic behaviour should be sent to training so that later they can prove beneficial to comapny.
14. As I am always sending a copy of alll mails to appellate authority, its amazing that they are alos not doing anything for the reason best known to them.
15. Appelatte authority should atleast give me an reply as why they are protecting TATA officials and if any they are having some vseted interets in them coz I have not recieved any satisfacory reply from them. Again to emphasisi that customer care section of TATA send me only prdetermined mail which are only reassuring and nothing has been done so far.
16. Erring officials should resign on moral, professional as well as ethical grounds immediately.
17. That I may kindly be given mail address or mobile offiewr of highest official Of TATA so that there can be a hope that this complaint will be solved.
18. I need explanation that why one official Mr Kamal who visited my house and lied that problem is cause of password and nothing else. Later I got report that problem is coz of suapended connection following inadequate balance and despite renewal again it didnt work. The same version has been admiited by Ms Payal who assured me that after renewal connection will start working agian. She also is one of habitual liar and has reached to a state of no return where she can stop lying.
19. that its is high time that TATA shuold stop befooling customers.
20. Copy is being sent to owner in chief Mr Rattan TATA to apprise him of fact how his company and his so called worhty officials are working.
Dr Thakur