Telebrands India — Air Lounge damaged
HaHarish Varma P K
I am an owner of an Air Lounge for the last four months. I found 2 days ago that the same has a damage with the stitch of one of the columns and so it is bulging out because of which it cannot be used. I called up the customer care and they told me they can replace it free only if the damage is in the first month after delivery. To replace it now, I have to pay them 2800 Rupees !!!
I cannot find the rules of replacement published anywhere and they say the rules are only told to the customer over phone during the placing of the order. I was not told anyway of this particular condition of replacement at the time of ordering. I can see this only as cheating the customer who gets attracted to their products seeing their advertisements, and pay a relatively bigger amount for their products hoping the products are long-lasting and reliable.
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