[Resolved] Tikona Broadband Services — INSTALLATION | |||
My self Rupesh Dwivedi , working with Axis bank was approached by certain executives of yours last week for services. i was been promised by your service staff that on monday by end of day 16th Aug my service would be activated. However till date i had not even provided by service nor any communication. Despite of that certain executive of your organisation who claims themselve to be engineers , had reverted in such a pathetic manner that i experience them as if am speaking to some roadside gunda who threaten if contacted & also provide alternative to cancell service. ( Mr patil from kalyan service centre is one them ) Refund of money is not the concern but it is honest indevour never deal with Tikona again if situation is so ...... waste of Time , energy , also communications with certain thats what is my experince. i guess thats my last communication , eighter provide me service within 24 hours or arrange for refund. But please ensure i would also like to copy the draft to CEO of TIKONA to make him understand his networks. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
these people can just make false promises. I was told that my connection would be installed within a week. it's been a month now. let alone installing my connection their agents verbally abused me and said that no money was deducted from my account. I will now file a complaint against them at the consumer's court since I have the proof of all the documents.
yes, rupesh is right. they are theif in the white coat
Dear Sir,
Please find the below email communications regarding the refund of my amount which I had paid to "Tikona Digital". To present you the facts once again, I request you to kindly note the following:
1) My Tikona Digital Internet Connection was commenced on 27/11/2010.
2) I made an advance payment of Rs 3008/- (vide Cheque No. 112341 dated 19/11/2010
drawn on Punjab National Bank, Anushaktinagar.) to cover the period of Six Months.
3) After using the net for 3-4 days, I was not satisfied with the services and Internet speed and hence I lodged a request for disconnection and refund.
4) I lodged the request on 02/12/2010 and I was promised by your Customer Care Executive that within 30 days, I will get my money back.
5) I also emailed the same request for disconnection and refund to customer support and requested them to send their representative to collect whatever devices they had installed at my home. The same email could be found below.
6) I waited for 1-2 weeks but no body from Tikona Care came to my home to collect the devices.
7) In the meantime, I kept on calling the Customer Care to know the status of my refund request. Everytime, I was given the same reply that I would get my refund within 30 days.However, things never moved beyond the assurance.
8) I kept on writing emails to customer care as well as Nodal Officers. However, I was too surprised to note that Nodal Officer always replied with a pre-typed text to every mail of mine. After receiving same reply again and again from Nodal Officer, I could make out that Nodal Officer did not even bother to read the email and the content of the mail.
9) After a lot of pursuance and follow up, the person from Tikona Digital came to my home on 30th December 2010 to collect the devices. The devices were returned to the Tikona Personnel in the working condition.
10) I was informed by the person who came to collect the devices that within 15 days I will be receiving back the cheque for my refund.
11) Since then, I have been following up with your customer care executives and the Area Manager for the status of the refund but every time they have given me a reply that refund will be processed within 30 days.
12) It is more than 45 days since the time I made a request for the refund. I do not understand when the "30 Days Deadline" will be over for Tikona Digital.
13) I have again called on your customer care number on 11/01/2011 and again I have received the reply that my request is under process.
Till date I am waiting for my refund. The most Pathetic Internet Service Provider.
Vicky Gautam
A/c No: [protected]
Please find the below email communications regarding the refund of my amount which I had paid to "Tikona Digital". To present you the facts once again, I request you to kindly note the following:
1) My Tikona Digital Internet Connection was commenced on 27/11/2010.
2) I made an advance payment of Rs 3008/- (vide Cheque No. 112341 dated 19/11/2010
drawn on Punjab National Bank, Anushaktinagar.) to cover the period of Six Months.
3) After using the net for 3-4 days, I was not satisfied with the services and Internet speed and hence I lodged a request for disconnection and refund.
4) I lodged the request on 02/12/2010 and I was promised by your Customer Care Executive that within 30 days, I will get my money back.
5) I also emailed the same request for disconnection and refund to customer support and requested them to send their representative to collect whatever devices they had installed at my home. The same email could be found below.
6) I waited for 1-2 weeks but no body from Tikona Care came to my home to collect the devices.
7) In the meantime, I kept on calling the Customer Care to know the status of my refund request. Everytime, I was given the same reply that I would get my refund within 30 days.However, things never moved beyond the assurance.
8) I kept on writing emails to customer care as well as Nodal Officers. However, I was too surprised to note that Nodal Officer always replied with a pre-typed text to every mail of mine. After receiving same reply again and again from Nodal Officer, I could make out that Nodal Officer did not even bother to read the email and the content of the mail.
9) After a lot of pursuance and follow up, the person from Tikona Digital came to my home on 30th December 2010 to collect the devices. The devices were returned to the Tikona Personnel in the working condition.
10) I was informed by the person who came to collect the devices that within 15 days I will be receiving back the cheque for my refund.
11) Since then, I have been following up with your customer care executives and the Area Manager for the status of the refund but every time they have given me a reply that refund will be processed within 30 days.
12) It is more than 45 days since the time I made a request for the refund. I do not understand when the "30 Days Deadline" will be over for Tikona Digital.
13) I have again called on your customer care number on 11/01/2011 and again I have received the reply that my request is under process.
Till date I am waiting for my refund. The most Pathetic Internet Service Provider.
Vicky Gautam
A/c No: [protected]
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'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
We regret the inconvenience caused. Kindly mail us your application Number so that we can look into the issue and revert.
Regards,
Tikona Digital Networks Response Team