[Resolved]  Tikona Digital Broadband — BILLING CHARGES WITHOUT CONNECTION

Address:

East Delhi, Delhi

DEAR SIR

I am an unfortunate customer of a wretched and pathetic internet service provide of our country. The company is known as Tikona in the market. My customer id of Tikona is [protected]. I took the troublesome connection when I was in Arjun Nagar in the vicinity of Green Park Extension. My address there was House No.3, Gali No.3, First Floor, Arjun Nagar, Safdarjung Enclave. On October 31, 2010, I shifted from that location to Pandav Nagar in East Delhi. When I called up the Tikona engineer of Arjun Nagar area to transfer the service to Pandav Nagar, he told me that their network was not available in Pandav Nagar. He also asked me to disconnect the service. Next, I called up the customer care executive for disconnection but they insisted me not to disconnect the service as they were going to roll out their network in Pandav Nagar. I made several attempts to disconnect my service but they never took any action on my requests. I am attaching some of mails that I sent to them for my request. But, it was disheartening to see that the deaf and dumb Tikona customer care service never replied me back. Later when I came to know that Tikona's network was rolled out in Pandav Nagar, I again tried to reinstall my connection. As, all those months I was paying their bills without their service. But still after making so many calls and sending so many mails to them, they seem determined to be not moved on the issue. Moreover, I kept my connection on hold in December but they have again generated the full bill for period December to January. I am embarrassed, angry and become hopeless on the problem. It has become a headache for me to get rid of their net. Please take action on the issue as I am writing this to you thinking you as the last resort.

Please see the following mails that I sent to them:


from bidyot borah <[protected]@gmail.com>

to [protected]@tikona.in

date Tue, Feb 1, 2011 at 1:39 PM

subject Re: Reinstallation request for Tikona digital service at Pandav Nagar, Delhi
mailed-by gmail.com


hide details 1:39 PM (7 hours ago)
Hi there

Please send your engineers to reinstall of my tikona digital broadband service at C-125, Dwivedi, Third Floor, Near Hari Telecom, Pandav Nagar, New Delhi - 110092. My previous address was Gali No. 3, House No.3, First Floor, Arjun Nagar, Safdarjung Enclave, New Delhi - 110029. Please refer to my requests numbering 1-[protected] and 1-[protected] for more details. Thanks.

Regards

Bidyot Bikash Borah
Customer id: [protected]
New Delhi
Mobile No. [protected]


from bidyot borah <[protected]@gmail.com>
to [protected]@tikona.in

date Mon, Jan 31, 2011 at 1:04 PM

subject Re: Shifting of Network Installation
mailed-by gmail.com


hide details Jan 31 (1 day ago)
Dear Sir/Madam

My Tikona customer id is [protected]. As I have shifted to a new place I would request you kindly to send your engineers to my new address for re-installation of Tikona wireless broadband service. I have already placed a request for the same and my request id is 1-[protected]. Kindly send your engineers to my below mentioned address for the installation ASAP. Thanks. My new address is -

C-125, DWIVEDI, Third Floor, Near Hari Telecom,
Pandav Nagar, New Delhi - 110092.


Regards

Bidyot Bikash Borah
Tikona customer ID- [protected]
Mobile No. [protected]


from bidyot borah <[protected]@gmail.com>
to [protected]@tikona.in

date Sat, Dec 18, 2010 at 1:28 PM

subject Re: Disconnection request

mailed-by gmail.com


hide details 12/18/10
Dear Sir/Madam

My customer ID is [protected]. As I have shifted to Pandav Nagar, New Delhi 110092 and as you do not have your coverage in this area, I cordially request you to disconnect my service with immediate effect. Kindly send your executives to collect your assets to the below mentioned address

DWIVEDI
C-125, Third Floor,
Pandav Nagar, Near Mother Dairy
New Delhi - 110092

Thanks and regards

Bidyot Bikash Borah
Mobile No. [protected]