[Resolved]  Tikona Internet Service Provider — Connection and Speed Problem

Tikona broadband internet Services Provider — very bad improper service regarding internet connection

Hello,

This is to inform you that, before 3 days I had logged complaint regarding connectivity issue of Internet connection but unable to get proper response from Tikona broadband services.

User ID :- [protected]
Complaint ID :[protected]

Please do the needful on urgent basis.

Kind Regards,
Ravi Pratap
Mobile :- 91+[protected]

Tikona Net Connect — Pathetic Service

I had written the below complain to the Nodal Officer of Tikona however till date i dont have any satisfactory response.. My calls are unanswered and even my mails are not getting responded... Their customer care IVR time doesn't reduce from 5 minutes... and you have to keep on chasing them....

Requesting everyone save yourselves and stay 20000000 miles way from Tikona.. I am not even sure whether anyone will listen to me now bt least i can do i save others from getting trapped... HORRIBLE is an understatement for these shameless guyz.....

===============
Sent: Sunday, April 03, 2011 4:52 PM
To: Nodal Mumbai
Subject: pathetic Service

Hi,
After trying 8 times since morning, I finally managed to make the payment for the account number mentioned in the trail mail. Make sure that you dont charge any late fee to me and reply to my email with the concerns mentioned below.
Shailesh Pati
>
>On Sat, 02 Apr 2011 21:21:24 +0530 " shailesh pati"[protected]@rediffmail.com wrote
Whoever is the concerned Nodal Officer, I don’t even feellike saying " Hi " to you guyz as your dont deserve it... I am damp frustratedwith your (Un)support customer (dont)care.
My Account No: [protected]
Since the time I am your member, have always had the habitof making my payment well before the due date, you may please check my recordsto confirm the same. This time I have been trying to make the payment from last4 days but your "SELF CARE" section is not opening. I am calling upthe call center regularly and have been advise to "TRY AFTER SOME TIME"...
Today being the last day I had no other option but to pushyou guyz to hear me out. However your so called executive are too busy watchingthe match ( i could hear the commentary in the background). I have called up 5-6times in the last 3 hrs stating that if i am not able to make the payment rightnow, you guyz will levied late fee charges on my bill so someone need to reallywork on this... but in vain. You guyz kept on repeating the same thing i.e. TYRAFTER SOME TIME.... I have been told that everyone around the country usingTIKONA has the bill due date today ( which is quite surprisingly to me... uguyz are even better than the financialsector working in our country). As everyone is trying to make the paymentonline the site may be un-operational.
Your stupid agent (Mr. Ganesh) has the audacity to tell acustomer that you had enough time to make the payment uptil now, if you arerushing last moment its your problem. that is pathetic instead o[censored]nderstandingthe reason why am I not able to make the payment he is educating me on when tomake the payment. If that is so please communicate on your Bill stating - eventhough your due date is XXXX... please pay on the bill generation date or elseyou are responsible...He kept on saying the same jargon and ultimately hung upmy call when we were talking... he was too much in a hurry to keep the phonedown and was least bothered to even understand..
I again called and spoke to Mohsin Shaikh... even he kept onsaying the same thing.... He even refused to give the complete name of Ganeshsaying that there are too many ganesh.. little extra which he did from his sideis giving me the email id of the nodal officer. pleasingly you guyz are chargingservice tax from me for this fabulous service....
I am not even sure whether the nodal officer will alsobother to listen to me..Incase if you are listening i need the following :
1) I will not pay any late fee charges as the problem was atyour end which no one bothered to look into.. PS: i have the call recordingswith me the prove that.
2) let me know when your site will be working so that i canpay the actual bill amount.
3) a written apology from you guyz on the kind of servicesextended to me.
If I dont get an answer on the above within the next 48hours... let not forget that the are various consumer forums site, RTI andCCore people who are willing to listen to the voice of customer.... I am payingyou guyz for the service there is no charity here.....

Regretfully your customer,

Shailesh Pati

Yes...

I too along with many of my colleagues in company and friends from across Pune are seeing very slow speeds on Tikona...
service is not good...
Don't subscribe it's services...

I'm using BSNL.. happy from last 3 yrs.
Called customer care only 3-4 time..

Anand.

I'm also using Tikona's services since last 8 months. Certainly, i had speed issues but when i had a word with "Swati Sinha" - A Customer Care Executive, she understood my problem and sorted it out. They took 2 weeks time to get the things done but evetually it's going fine now. I hope i won't come across any issue further. For now, I do recommend Tikona.

To Tikona.Broadband,

Below are my details -
1. UserID: [protected]
2. Contact No: you can get this from your IT system. Only if you care to do something about the poorest quality in industry. BSNL is a lot better as Anand points out in his comment above.
3. I've already contacted hell lot times on customer care and that is of no use. The TL and Team members disconnect my calls.

Also, the supposed to be Appellate Authority: Mr. Sunil Nair does not care to respond back.
When the people at higher authority are not responsible NO ONE WOULD EXPECT the people at lower end of hierarchy to do some responsible work.

I also hope you don't use this information for damaging the existing poor service Tikona is providing OR against Me.

Regards,
~ru

Also,

Mr. Anil Sharma,

CONGRATS!!! Tikona has kept you as an exception.
But for me and for many of my friends and colleagues, Tikona is running after our money without any responsibility towards the services they are offering.

Thanks!

Also, Below is the complete list of issues I have raised at Tikona.
27 complains in just 4 months ... can you believe it?

From earlier post by Mr. Anand, he called 3-4 times in 3 years!!! Long live BSNL!!!

Tikona's Complain number - Date:Time
1-[protected] - 29-Jan:3:10 PM
1-[protected] - 13-Feb:11:50 PM
1-[protected] - 13-Feb:11:00 PM
1-[protected] - 03-Mar:9:10 PM
1-[protected] - 05-Mar:10:00 AM
1-[protected] - 01-Apr:5:00 PM
1-[protected] - 06-Apr:10:00 AM
1-[protected] - 12-Apr:9:00 AM
1-[protected] - 15-Apr:10:40 AM
1-[protected] - 16-Apr:9:13 AM
1-[protected] - 24-Apr:8:26 AM
1-[protected] - 26-Apr:12:10 AM
1-[protected] - 27-Apr:10:56 PM
1-[protected] - 28-Apr:3:46 PM
1-[protected] - 04-May:12:00 AM
1-[protected] - 04-May:10:57 AM
1-[protected] - 07-May:12:30 PM
1-[protected] - 11-May:8:35 AM
1-[protected] - 11-May:8:30 AM
1-[protected] - 11-May:9:00 AM
1-[protected] - 13-May:3:26 PM
1-[protected] - 13-May:10:00 PM
1-[protected] - 13-May:3:31 PM
1-[protected] - 14-May:10:45 PM
1-[protected] - 14-May:10:46 PM

As you can see, I've faced their technical problem almost every time of day.

Regards,
~Ru

I fully agree with you, my complaint no. 1-[protected] in since last month @least 20 time I have called tikona guys but till problem not sorted out now i am disconnecting there service for that also i have take their follow up.

very low speed issue

for the past week am facing worst network speed.i was promised 2MBps speed but getting only 120KBps speed.i raised many complaints but my isuues is not resolved. my name:BALAJI G S ID:[protected] area:old washermenpet, chennai-21

not refunding money

I have installed a broadband connection of tikona 2 months ago. but since then connection is not working. After multiple complaint, they are not returning the money. total amount is 2135/- rs