[Resolved] Tikona — Integrity and cheating | |||
This company is a cheat. The representative showed me a demo with 2MBPS connection and during the demo the internet was working great with a download speed of 2 MBPS and an upload speed of 900 KBPS. Based on this I booked a new connection (4mpbs) and the installation team came to my apartment and I asked them to show the signal strength and speed before actual installation. The signal strength was 13% and download speed is only 350kbps and I told them to cancel the connection. The tikona representative told me that he will speak to the office and disconnect it with two weeks. After three weeks I got a call from Tikona team that my usage is around 15GB. First of all the installation itself was not done and how can I use it. They can easily find out who is using it and disable it. Even after repeated calls they are not disabling the connection. I guess the tikona executive is selling the information to outside world for some cheap money. I sent an email to CEO prakash.[protected]@tikona.in; [protected]@tikona.in and customer care still no response. I realized that still consumers dont have any rights in India. This is my horrible experience in my life time. Please don't try the internet connection given by this company they know how to cheat & frustrate the customer only. The customer care of tikona is world's worst service I ever seen. Was this information helpful? | |||
Nov 16, 2016 Complaint marked as Resolved Verified Support Dec 05, 2011 Tikona Digital Networks Customer Care's response HiWe are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information: 1. User id:- 2. Registered contact number:- Please feel free to contact us on[protected] to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you Email Us :-- tikona.[protected]@gmail.com Regards Tikona Services | |||
 91 Comments | |||
Comments
I am with u go ahead
Reply
mani22's reply, Sep 7, 2017
Lol.. u l get headache for life .. or wil die cursing dem
I am also a tikona user i used connection for 3 month because i was trapped in a sales plan. They have been taken amount of 3 month and after that i was not used the connection properly for 2 days. Always i called on the tikona customer care but in response they always repeating we will call back after resolution in 24. After 24 hour they never call or message, No any feed back team is available in their company. They are totally cheap and greedy company in the market. After 2.5 month i call them and mailed for disconnection but they have never revert against my email of disconnection. But they call me when uses has been stopped by me and they call me for bill payment of 2 month. I was shocked that what are they saying. After 3 month they handover my number to another Recovery company and they call me and harassed me for payment. i never for-gate this company in the whole life.
Their Engineer told me that sir you will archive a very good experience of the life after few days. And I notice that whenever i register complain for technical issue engineer never call me to confirm the address he came to my office without conformation. Now can understand that how company is providing services to their client.
Their Engineer told me that sir you will archive a very good experience of the life after few days. And I notice that whenever i register complain for technical issue engineer never call me to confirm the address he came to my office without conformation. Now can understand that how company is providing services to their client.
Worst internet service provider... I have to call customer care every time whenever i tries to use their services... They are Cheater ...
A month have 30 day .. and in a month i have to cll them 30 times... because every day they have some technical problems...
Everytime when i called them they says we have some technical problem we will resolve it as soon as possible.. what the hell is this why the hell are you all making us fool if you can't provide us good services ...give me my money back.. i will not say a single word...
Very truly i need my money back. I want to use internet but you (tikona) gave me a horrible experience..your technical problems will never come to an end .. so pls give me my money back...
User name-Ashwank kumar
Id..[protected]
Email... [protected]@gmail.com
A month have 30 day .. and in a month i have to cll them 30 times... because every day they have some technical problems...
Everytime when i called them they says we have some technical problem we will resolve it as soon as possible.. what the hell is this why the hell are you all making us fool if you can't provide us good services ...give me my money back.. i will not say a single word...
Very truly i need my money back. I want to use internet but you (tikona) gave me a horrible experience..your technical problems will never come to an end .. so pls give me my money back...
User name-Ashwank kumar
Id..[protected]
Email... [protected]@gmail.com
Vivekarora5768's reply, Jan 10, 2018
You have been victim like us sir... This is how Tikona Behaves...
Hello,
I have purchased your package of Rs 1570/- for three months on 6th of July 2017. But unfortunately your internet is not working at all. Everyday I am facing this problem. Now I don't want to go with you. Will you please let me know what is the process to get my money back as I am not satisfied with your connection... From 6th of July I am not able to use internet connection.
Please do the needful.
UID: [protected]
I have purchased your package of Rs 1570/- for three months on 6th of July 2017. But unfortunately your internet is not working at all. Everyday I am facing this problem. Now I don't want to go with you. Will you please let me know what is the process to get my money back as I am not satisfied with your connection... From 6th of July I am not able to use internet connection.
Please do the needful.
UID: [protected]
I used tikona hardly for 3 months.. n i paid dem in advanc ..it wsnt enf for dm ..d net didnt wrk for days n mnth...wen i started complaintng n to gv my money bck ...aftr a mnth d net ws wrkng well .. n suddenly dey called me aftr 2 mnths dat my net ws disconnnected and a new pack is installed dat too without my permission.. aftr 3 mnths of my period i disconnected using it... n dey r continuously harassing me emotionally n mentally to pay bill of 7000 without any reason wen no pior info ws given to me dat my net pck has been disconnected n new is being installed... dey r harassing me by continuosly calling me its been year ..dey r saying dat dey l.file a legal case against me... its me who shud file..but such shameful dey r ..dey r back biting me
Cheattt companyyy
N now u c i l definately file a complaint aginst u tikona .. n d members u hv kept for taking calls on d name of customer care exc. Dey r extrmly cheappp ..no sense of talking totally greedy .. dey laugh at customers sufferings
Vivekarora5768's reply, Jan 10, 2018
I am with your sir, Keep it up... i am also the victim of their cheat ... I will support you sir...
minar92's reply, Mar 9, 2018
I am with you . Let me know if any help required for the compalaint.
Tikona provides worst service and applies fraud charges for the period for which connection is used.
Dhaval.Desai's reply, Oct 15, 2017
*Connection is not used
Hi,
Yes this company is a cheat and only knows how to cheat and make people afraid by calling from fake numbers and saying that a court case will be lodged. I haven't used the service for 2months and then they are charging me for the same.and i[censored]nable to pay they are saying that they will file a court complain and make us afraid of the same.They have a worst service also and half of the days they don't provide swift networks during night. THIS COMPANY IS A CHEAT. NEED REFUND OF MY AMOUNT FOR SUCH A WORST NETWORK SERVICE
REGARDS.
Minar
Yes this company is a cheat and only knows how to cheat and make people afraid by calling from fake numbers and saying that a court case will be lodged. I haven't used the service for 2months and then they are charging me for the same.and i[censored]nable to pay they are saying that they will file a court complain and make us afraid of the same.They have a worst service also and half of the days they don't provide swift networks during night. THIS COMPANY IS A CHEAT. NEED REFUND OF MY AMOUNT FOR SUCH A WORST NETWORK SERVICE
REGARDS.
Minar
Tikona Digital Networks Customer Care's response, Mar 22, 2018
Verified Support
Dear Subscriber,
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care.
Greetings from Tikona.
We have noted your post. In order to assist you further, we would require your registered contact number or Tikona Service ID.
Request you to provide the required details at the earliest to look into your concern and provide prompt resolution.
Regards,
Tikona Care.
Tikona Digital Networks Customer Care's response, Mar 23, 2018
Verified Support
Tikona Digital Networks Customer Care's response, Mar 25, 2018
Verified Support
My name is Preeti, I also faced same relocation issue where new location is non-feasible and need to close Tikona connection as confirmed by Engineer. Engineer also confirmed he has informed customer care for closing the connection. Also customer care told me as i have paid last bill and not used tikona so i have to pay nothig and they are closing the connection and their Engineer will come and collect roof-top device and cable but after that no response from tikona customer care and again new bill generated for this month. i am continuous calling customer care but they are saying they do not have such relation information.. then how they sent engineer to check new location's feasibility.
It's a fraud from Tikona and mentally as well as physically (physically means, i am continuously calling them but no response) harassed me.
It's a fraud from Tikona and mentally as well as physically (physically means, i am continuously calling them but no response) harassed me.
I Sent Below mail to Tikona care and Prakash Bajapai. mail screen shot attached for the same
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
I am a user of tikona broadband since last 6 Years, due to relocation and Engineer checked that new location is non-feasible, need to close Tikona Connection but customer care told me I have paid my lst bill and now i need to pay nothing and they are closing the connection. Enginner will come and collect the device. but after that no response from Customer care as well as Assigned Engineer and they generated bill in this month as wll which is not acceptable.
I am 39 Years old lady and not well since last 9 months...I have been mentally harassed by tikona staff.
Please not if any health issue occur due to this harassment, you have to pay for this.
NOTE-
1. Tikona first reverse this month bill.
2. Collect Roof top device and cable from old location
3. pay back my deposited amount to me with in 72 hrs.
4. Last I am not responsible for any thing regarding Tikona property as its Tikona people mistake not taking things on time.
As loyal customer i am taking followups since 20 days. If any health issue occur with me due to these behaviors from Tikona people, Tikona will be responsible for the same.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
![]()
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
I am a user of tikona broadband since last 6 Years, due to relocation and Engineer checked that new location is non-feasible, need to close Tikona Connection but customer care told me I have paid my lst bill and now i need to pay nothing and they are closing the connection. Enginner will come and collect the device. but after that no response from Customer care as well as Assigned Engineer and they generated bill in this month as wll which is not acceptable.
I am 39 Years old lady and not well since last 9 months...I have been mentally harassed by tikona staff.
Please not if any health issue occur due to this harassment, you have to pay for this.
NOTE-
1. Tikona first reverse this month bill.
2. Collect Roof top device and cable from old location
3. pay back my deposited amount to me with in 72 hrs.
4. Last I am not responsible for any thing regarding Tikona property as its Tikona people mistake not taking things on time.
As loyal customer i am taking followups since 20 days. If any health issue occur with me due to these behaviors from Tikona people, Tikona will be responsible for the same.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078