[Resolved]  Tikona — fraud in commitment

Address:South Delhi, Delhi

Dear sir/ma'am
I Nilay jyoti Talukdar of South Delhi (Malviya Nagar) got a Internet connection from Tikona Digital Network in the month of 13th january 2011, along with the connection they promised me to install a antivirus software at the time of installation. But It has been Three month Tikona Digita has not installed it till date. When I called them they assure me to install within a week and says that after installing the anti virus the computer may have some problem, but no body from Tikona turned up till date.
So, I request you to take some strict action against Tikona Digital as they have been frauding people.
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Dec 2, 2016
Complaint marked as Resolved 
Verified Support
Feb 27, 2012
Tikona Digital Networks Customer Care's response
Hi

we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User ID:-
2. Registered contact number:-
please feel free to contact us on[protected] to provide us any feedback regarding our service. Our customer care associate will be glad to assist you

email us :-- tikona.[protected]@gmail.Com

Regards
Tikona Services
Complaint comments 

Comments

Dear Customer,

We regret the inconvenience caused to you. Request you to share either your Application Number/Username/Service ID, for us to assess the problem and revert to you at the earliest.

Regards
Tikona Digital Networks

Tikona — Fraud Commitment

Hi Sir,



I got a fraud commitment from Tikona Sales Person. They Told while paying Rs.1200 you will get 3 Months Internet free and in Rs.1200 it includes deposit also. But Sir i am getting the call from Tikona Collection Executive that your bill is outstanding. I told the same which Tikona Sales person was told me. But they are not willing to listen anything. They told need to return the money Otherwise they will lodge the police complaint.

Please help me..


Thanks and Regards.
"Hello,
I’m Vishal Mehra.
I want to thank Tikona for my Refund cheque of full amount. On 3 Aug 2011 I have applied for Tikona ULNTD799 plan and paid installation charges to sales guy, but the installation guy told me that there is no feasibility at my place, so I raised disconnection request. I wasn’t expecting the refund to come to me on time, but to my surprise after 30 days I got my refund cheque. I wish my location was feasible, hope it would be in future as I have good review about their network speed.
Regards,
Vishal."

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