Tikona — non-returning of money | |||
Dear Sir/ Mam, Myself, manish singh. Customer id -[protected]. had given request for shifting of connection on 24th april. After 10 days, a person with cell no. [protected] came at our home. He told me that service seems not feasible, but he will try and said also if service wont be available, money will be returned according to my usage. But, after that day, he didn't came . Now i was chasing him for three days. I was not being attended by any of your representative. Then on 12th may, I again called on customer care no. [protected] and requested for service. Then a representative with cell no. [protected] called me. But he told me that he can't come because he is from gurgaon. He told me that service may not be feasible in your area. Even nobody really checked the connection. Then on 12th may, i requested for disconnection. After 20 days, i got reply. but there is no indication for return of money. Please find the mail attached- ((From: "Tikona.[protected]@tikona.in" <Tikona.[protected]@tikona.in> To: [protected]@yahoo.com Sent: Friday, 31 May 2013 4:05 PM Subject: Full and Final Amount CalculationThis is a system generated Email, please do not reply to this mail. Kindly refer to the customer care details provided in the mail below. Dear Mr. MANISH KUMAR SINGH, As per your request for termination of Tikona broadband User ID [protected], registered against your name, your service has been terminated Mentioned below are the Full and Final Settlement details for your Account no.[protected]: Amount Payable : Rs.00/- Non - Usage Period : Rs.00/- Waiver for Non-Usage Period : Rs.00/- Balance Amount Payable : Rs.00/- In case you have not returned the CPE, please note on account of service discontinuation, you shall compulsorily return all the modems in working condition. In the event of not being able to deliver the modem to the company, for reasons attributable to your action/account, the modems would be assumed to be permanently undeliverable to any person including the company. In such an event, including a case where the modems are delivered by the subscriber in non-working conditions, the company would charge the subscriber 1500 per modem not returned or returned in non-working conditions towards penalty/damages for breach of the terms of service. This is applicable for all plans. We request you to surrender the CPE at the earliest failure to which you may receive legal calls for payment & device recovery. Ignore if CPE is already surrendered. You may contact our ISP co -ordinator to return the CPE , details given below Sanjay Khan[protected] In case you have any query please feel free to contact us on toll free number[protected] or you can also write to us on [protected]@tikona.in. Regards, Customer Care Tikona Digital Networks)) Please help me and suggest a way to file a case against this company. I am ready to file the Case. so, Please suggest. Regards, Manish Singh +[protected] Was this information helpful? | |||
 7 Comments | |||
Comments
Tikona care — non refund of money after 3 months
registered mobile no.is [protected].Name Deepak Chhatwal,19NEW IDGAH COLONY,AGRA U.P.-282001.NON REFUND OF MY INSTALLATION PAYMENT.As the installation was not done by your engineer's.As frequency was weak after more than 3months the refunds are not made by your company.Tikona Digital Networks — No broadband installation after paying the money
I have applied for a broadband connection with tikona digital networks (http:/Www.Tikona.In) on 2nd of june, 2011. I have paid 1000/- In cash, the receipt is with me. The person who came to collect the cash told me that the installation will be completed in two days, but it DID not happen. I called the customer care and inquired, they asked me to wait for seven(7) days. I waited ad then again called customer care regularly for four consecutive days. Every time they told me that "they have escalated my case to the concerned department, and I should be receiving a call regarding installation"---but as usual, all went in vain. When I called them again on 14th of june, 2011, they told me that the verification is not yet completed. The person who came to collect the cash has come to my home, but they have not completed the verification-- what a lame excuse. At the end, after listening to their false promises for over a week, I asked my money back. But, they have not even contacted me regarding this even. I think I have to call them again and again to get my money, and I do not know, whether they will process it or not.This is pathetic service, in fact no service at all. When I applied for connection, within a day they came to collect the money. But for installation, they do not even bother to check.
Please help. This behavior is highly unappreciated. I was in urgent need of an internet connection in my home, and at the time of giving the money, I asked them whether they will be able to provide it in short time or not-- they agreed. But now I understand, they agreed because they wanted to get the money.
Please help, and let them know that how much a consumer suffers due to these unethical behaviors.
Thanks and waiting for an action taken on these people,
Very much disappointed with tikona service (Demo & Installation conflicts)
On 10-jun-2011 i requested a tikona connection from your site
On 11-jun-2011 (Saturday) - Demo Rep Mr. Shylendar Babu (mobile: [protected]) came at 07:00 PM and should me a Demo and told Signal is 100% and he showed me 2MBPS speed in tikona site's using speed check link
I have also asked him whether the same speed will i get or this only for demo purpose you people are boosting your signals & later you reduce it?
Shylander Babu Promised: No Tikona Won't do that, also they cant do that
After his Assurance i made a cheque payment for 1433 RS.
Cheque Details:
Bank: HDFC Bank, ITC Center Anna Salai.
Cheque Number: 219811
Cheque Amount: 1433
Dated: 12-jun-2011
Credited on: 13 or 14-jun-2011
On 15-jun-2011 Installation Person Mr. Prabhakaran (mobile: [protected]) came for installation at 4:00 PM then he called me up and said Since you don't good signal (not even 2/4 points signal strength) we are sorry we can't install tikona at your site. and after informing our office Gemini to my Team Leader, he has asked to bring back devices and equipments with out installing it in my house
Now Two points my Side:
1. How can your Demo Rep give a False Promise (For Commision he Gets?) or Gemini staff is reporting False?
2. I need my Money Back AS SOON AS POSSIBLE (Please deposit it back into my Same account HDFC Bank, ITC Center Annasalai A/C No: [protected])
Sir I am Waiting For your immediate action on this, i want call from the person who made false promise (That man is not even picking his phone 3-4 calls made) and he must ask sorry to me for his false promise.
On 10-jun-2011 i requested a tikona connection from your site
On 11-jun-2011 (Saturday) - Demo Rep Mr. Shylendar Babu (mobile: [protected]) came at 07:00 PM and should me a Demo and told Signal is 100% and he showed me 2MBPS speed in tikona site's using speed check link
I have also asked him whether the same speed will i get or this only for demo purpose you people are boosting your signals & later you reduce it?
Shylander Babu Promised: No Tikona Won't do that, also they cant do that
After his Assurance i made a cheque payment for 1433 RS.
Cheque Details:
Bank: HDFC Bank, ITC Center Anna Salai.
Cheque Number: 219811
Cheque Amount: 1433
Dated: 12-jun-2011
Credited on: 13 or 14-jun-2011
On 15-jun-2011 Installation Person Mr. Prabhakaran (mobile: [protected]) came for installation at 4:00 PM then he called me up and said Since you don't good signal (not even 2/4 points signal strength) we are sorry we can't install tikona at your site. and after informing our office Gemini to my Team Leader, he has asked to bring back devices and equipments with out installing it in my house
Now Two points my Side:
1. How can your Demo Rep give a False Promise (For Commision he Gets?) or Gemini staff is reporting False?
2. I need my Money Back AS SOON AS POSSIBLE (Please deposit it back into my Same account HDFC Bank, ITC Center Annasalai A/C No: [protected])
Sir I am Waiting For your immediate action on this, i want call from the person who made false promise (That man is not even picking his phone 3-4 calls made) and he must ask sorry to me for his false promise.
Ms, Vertika,
My experience with Tikona Digital Networks - [protected].
Can you please respond & update me the status ? I hope the issue will be resolved & I will have my refund back.
Please disconnect the services with immediate effect I would not like to pay for your services any further.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy), photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call
BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.
I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?
My experience with Tikona Digital Networks - [protected].
Can you please respond & update me the status ? I hope the issue will be resolved & I will have my refund back.
Please disconnect the services with immediate effect I would not like to pay for your services any further.
SALES / MARKETING EXECUTIVE
1. While the demo was shown the internet speed was less than 100kbps for the @mbps plan, the Executive convinced me “it’s just a demo our installation people will place the modem in the right direction & you will 100% get 2Mbps speed, the user name is shared by many sales executive so it is still slow”.
2. I wasn’t convinced, then he called his sales manager to provide a new user id which he sent via SMS & he used that user name & convinced me stating “If you pay Rs.1000/- installation fee will be waived off!” I accepted it without knowing it to be a trap.
3. The marketing executive took the cash Rs.1000/-, address proof (passport copy), photographs and promised for the installation in 2 days.
RECORDS TEAM
1. I have submitted my passport copy as proof of address,
2. I got a receipt with the wrong billing address, which I notified them stating it to be a typo error; the Costumer care guys on the telephone were not ready to change the address.
INSTALLATION TEAM
1. The engineer called me to confirm the address & the payment.
2. He refused to install the system in my premises until he got the documents which I had already submitted to the sales executive. I had to rush back home to resubmit the documents to get the connection.
3. The installation engineer informed me that “the marketing team should not take the documents, if they take how will I get, until I get the document I will not install”
AFTER SERVICE & BACK-END CALL CENTER
1. I have been calling the CC for frequent disconnections & speed issues.
2. I am getting the reference complaint ticket numbers each time I book a complaint from them but at the same time they are being closed without resolution or from customer consent.
3. The most disgusting thing is that the onsite engineer who comes for servicing gives us repeated missed calls on your cell until you call him back, “ sir I am from tikona” to respond.
4. That onsite engineer has no basic commonsense or manners on how to deal will the customers, after doing all the baloney and chatter the problem is back to square one.
5. Finally today I had a prompt onsite supervisor stating the fact & the reason for frequent disconnection & speed issues. I appreciate him & I understand the issue is with the proximity of the access point & signal strength.
6. Unable to contact the Nodal officer over landline, the operator never transfer the call
BILLING TEAM
1. Promptly I have a bill with additional Rs.500/- as installation charge.
I would request you to discontinue the service as I am having frequent disconnection or no signal & refund my amount.
Justify your company’s code of conduct, mission plan, service motto with this service attitude & advice if I have to further stay with it?
Dear Mr. Singh,
Greetings from Tikona.
With regards to your concern, our team member spoke to you on July 16, 2013 and confirmed that your account has been terminated on May 13, 2013.
Post Full and Final settlement calculation of your account, there are no dues pending on your account and no refund is applicable
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care
Greetings from Tikona.
With regards to your concern, our team member spoke to you on July 16, 2013 and confirmed that your account has been terminated on May 13, 2013.
Post Full and Final settlement calculation of your account, there are no dues pending on your account and no refund is applicable
For any further issues/queries, you can contact us on our toll free number[protected] or you can reach us at http://forum.tikona.in
Regards,
Tikona Care
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
68%
Complaints
5782
Pending
994
Resolved
3611
+91 22 6119 1700 [Non Technical Queries]
+91 22 4062 9629 [Tech Support]
'Corpora', Office 3A, 3rd Floor, LBS Marg, Bhandup (West), Mumbai, Maharashtra, India - 400078
Tikona Digital Network — Non Refund of Money
I had applied for a Tikona Wi Bro Connection . There sales executive came for a demo and told me that if i pay the money to him on the same day the connection will be installed the next day. The sales executive asked for cash RS 500, which i paid at no time to him.After two days the connection was still not installled , when i called the sales executive his regional marketing head tells me that at Tikona we dont accept cash we accept only cheque or DD so he the regional marketing head has deposited a cheque on his own for me and later in the evening he got my connection installed... nOw next month when i recieved my bill i saw that Rs 500 was added to my bill , when i called up the customer care asked about that extra 500 they said the cheque which was deposited has bounced ... i immediately explained the same thing to the customer care executive and gave the contact number of the sales executive who had visted me and took the cash ... since that day i ahve made at least 25 complains to the customer car centre but no one has ever reverted back and every month that Rs 500m is added to my bill with the late charge aount and sent it back to me .......
Tikona is into a racket this same thing they do with every other cutomer in the Marol Region of Andheri East as a friend of mine is experiencing the same problem.....