[Resolved]  Tikona — Service

i have given change of address to tikona . it has been two moths they have not updated my address. four times i have send the reminder.but still the same and for the same i spoke with the tikona customer care. they have been very rude and unprofeessional.
i have paid the bill in time but still they charged me the late payment.

I have took tokona connection around 4 to 5 months back my name is agyendra jha,1st thing they never delievered on the time they said after waiting for a long time they get back to me after 15 days,by the mean time i took data card ...after that i informed that i dnt want your service you can disconnect it ..agian as usual they didnt do it,,no again & agin they are calling at the same time they are using abusing launguage as wellcall getting from # [protected]...there is 1 lady who is behaving like a

For further clarification you can back to me

Agyendra Jha
[protected]

Hi,

We regret the inconvenience caused to you. We have taken note of your issue and would get back to you at the earliest.

- Tikona Digital

I have Tikona broadband connection but not working due to Power adapter failure. There have been marks of short circuit on the adapter. On Saturday i called up Customer service desk after ridiculous attempt of their efforts to understand my simple problem they promised me to assign an engineer who is yet to call me and visit my place. Then they will decide the resolution because they didn't understand what is power adapter on the phone. I am beyond the situation of making them understand this problem and begging them to replace the faulty adapter. Now i am thinking of filing a Law suit against Tikona for providing me cheap quality material which could have been dangerous to me or my family. The User ID is [protected]. They are not even closing my connection.

1.Broadband Connection not configured with router as assured before taking the connection.
2.After lodging complaint firstly promised that it will be done within 2 days.
3.No response when approached.

From last 2 months complaining same issue, but still no permanent fix.


They stop my service for an false reason that is also without informing me, when i called and asked this thing they said "sorry for Inconvenience caused".

They taken my connection accidently, thought its another persons wire who raised request for disconnection.

They told me if i choose for Quarterly plan they will give me one month service i.e. free of cost. When i paid for quarterly on second month they sent me the bill asking to pay it for next month. I called and asked them, they said Sir you are still in quarterly plan, they said we will check the call logs of yours so they can investigate. Simply its a wrong information provided by there one of CR.

Whenever i will call for same issue they assign me the same Engg. who is not even able to handle L1 stuffs i asked to send them L2 or L3 Engg. but still no luck....


Please help me.

This is my 3rd & last Email regarding
the same sick & pathetic service from
your company, its been a nightmare &
a horrendous experience with your
company and not to forget your staff.

A complaint was raised on Saturday 26th
Jan regarding WIFI access & to my surprise
until date nobody bothered to call or visit
my house, but when it comes to payment you will
call me 10times. in spite of numerous calls and the
worst part is that you keep sending me some
stupid messages saying my issue is been resolved.
On top of it all you send me a huge bill in spite
of no usage because of the connectivity. To
give you the names of your great staff members
Mohammed sultan, praveen, prakash to whom
the work was allocated.

Don't have the patience to take all the hassle
after paying you so much money, better sense
prevailed & have decided to disconnect the
service would never ever take a connection
& would ever recommend to someone.

Who on earth are trying to fool??you are way behind
compared to other companies, when it comes to service
& connectivity, so lets go back to your basics.

This is hell... :(

Tikona user id ____. I live in Solapur. Once I was Tikona customer. I used to get very
interrupted service at my locality. A technician of their, when I
called used to say me that "sir Tikona ise hi hai, aapko acchi speed
nahi milegi, mai kuch nahi kar sakta" You people had stopped providing
Tikona service long back in Solapur. I didnt pay the bill since there
was advance money with you. Even I was charged for the duration for
which Tikona service was closed in Solapur. Now when I tried to take
new Tikona connection (After facing so many problems still I opted for
Tikona due to its low cost. And this costed me a lot). The customer
care said to pay 3000 rupees online to get connection immediately. I, a
fool, paid it. After many and many calls to their service men in
Nagpur, to their customer care I got tired. They said, "sir Nagpur me
modems ki kami hai, to aapko 1 month rukna padega" I ask why the hell
the customer care said me to pay 3000 rupees in advance. I asked to
refund my money. And you know what they had deducted my previous
bill!!! Long back I called customer care when I was in Solapur to stop
the service they said they will cut. But they didnt. When I called them
again they said I should email asking them to stop service. Why the
hell they didnt inform me to email when I called first and made me to
wait for weeks. Even they charged me for the service during which
Tikona was shutdown in Solapur. And the reason they gave me for
charging was, "sir apne Tikona bandh karne ka request kiya hai, lekin
apne phir kyu use kiya?" Yar if the internet is there who dont use it?
I paid the 3000 rupees bill in Nagpur immediately after 1 hour when
they asked me to do so. But I didnt received my refund money (3000 -
900 =2100 round figure) immediately. They made me to wait for around 40
days to get my money back through check in courier. And I guess I
called them for around 30 to 40 times. Had explained all the story to
every new customer care officer, wasted hours explaining the story.
Hell!!!

And now I get calls saying, " sir main Delhi se bol raha hu, Magistrate
office se. Tikona walone aap pe case kiya hai ki apne unka 3000 rupee
bill pay nahi kiya. Aaj (23rd February 2013) 4 baje tak aap agar pay
karke outside hi ye issue solve karna chahte ho to 3000 rupees pay
kijiye. Ya phir aap ko Delhi ana padega aur aapko case ladna padega.
Sir ek suggestion hai mujse, aap par agar case hoti hai to aapko banks
loan nahi dengi, aap par black mark hojayega." Now from where did this
Delhi came? Tikona office is in Mumbai, I fall in Solapur jurisdiction,
how they are going to file case against me in Delhi and that too for
3000 rupees? Actually I havent returned their modem in time. I used to
be in college ( I am a student). They used to call me in
college hours. How can I attend? Now I am in Nagpur, how can I make
them to take the modem in Solapur. It is obvious that there would be
communication problem, and they charged me for that too. The
interesting thing is that modem cost is 1500 rupees and they filed a
case against me saying I should pay 3000 rupees. Out of heights!!!


Now, if everything goes against me, I have to attend the case and fight
a legal case in Delhi against them. Not in Solapur, not in Mumbai, not
in Nagpur directly in Delhi. Is this possible for a student like me!!!


After all this I have no issue with them since I am a common man and
cant stand against them. I could have filed a case in customer court
for cheating and inefficient service provision when the Solapur bill
problem was arosen. But I didnt since I have no time for such issues.

But I want to give one free advice. I recommended to opt for Tikona
service only for non-students, who have legal support like their
relatives or parents are well versed with legal matters. Recommended
only for those who have plenty of free time. Recommended for one who
dont mind to repeat same words hundreds of times.

the worst service ever experienced in my life. when you lodge a compliant regarding the speed they say it will be solved
in another 24 hrs. But that time will never come. Next time someone else will pick up the phone and will ask another 24hrs or will assure you for the wave off in the bill. So please never go for tikona. see the photo what speed iam getting instead of 2mbps.

bill perobalm

bill peroblam [protected]