[Resolved]  Tikona — Very Bad Broadband Internet Service and frequent disconnects by Tikona even after continuous calls to customer care almost every month

Address:

Bangalore, Karnataka

Hello Readers,
SUB:(Very Bad Broadband Internet Service and frequent disconnects by Tikona even after continious calls to customer care almost every month)

I had subscribed to Tikona internet service for a year now.This was the worst internet service that i had ever since i started working at Bangalore.
I am residing at Munnekollalal, Near Lakshmi Narayana Temple.The time since i subscribed for Tikona i was guranteed a 2Mbps speed but that never happened.The service people who came to set up my Tikona were never able to meet Tikona promised 2Mbps.

I had been paying Rs.999 almost every month for a 2 Mbps unlimited internet access and i had never been able to harness the same from Tikona.Seriously Speaking I get just 115kbps and frequent disconnect.I have to disconnect the Tikona device every 10 to 20 minutes to access internet for some time.The Tikona works at 115kbps for a short while and then goes down.It works once in a blue moon.This was a very big headache ever since i subscribed for Tikona.

I work in an IT firm and i really need internet away from office.Tikona had never been able to meet my demands for at least one day.It is almost an year now.Every once in a while i contact Tikona care and put up my concern and they promise me that it should be fixed by next day.I hope for the best but nothing seems to help.

This is not fair since Tikona is playing a bad game here.They promised me for something that they could never give and even after my repeated calls and complaints to Tikona they never had the time to look seriously into my concern and sort it out for at least a 1Mbps.

These are the recent Tickets raised by me at Tikona but they seem to take no actions to my complaints.I expect a refund or a fix.That is the reason why i posted my complaint at this consumer forum.
1-[protected] - Nithin - Floor Manager - OCT 3rd 2012.
1-[protected] - Vivek - Agent - OCT 15th 2012. - 2days needed.
1-[protected] - Bibin - Agent - OCT 18th 2012.

My Tikona Broadband Information.I also have a screen short of the same as Attachment.
My Tikona User ID:[protected]
My Name :Prijit
Email :[protected]@gmail.com
Mobile Number :[protected]