Comments
Wrost Customer Service at Hdfc Bank Credit Cards Hyderabad - I am one of the extermely dispointed customer of HDFC Bank Credit Cards Hyderabad.
I had to pay rs:4600 for not doing a transcation at HDFC BANK... I had been calling bank since last 6 months asking for clarification on the dispute transcation.. they never give me clarifcaiton or explained the procedure to raise the dispute..
Now they came back stating that their records do not indicate receipt of any written communication from you seeking clarification on the above charges.
Classical example of Wrost Customer service and also very nice way to cheat customers.
Regards
Santosh
--- On Wed, 13/5/09, HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> wrote:
From: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Frustrated with[protected] services
To: "santosh goud" <[protected]@yahoo.com>
Date: Wednesday, 13 May, 2009, 12:46 PM
Dear Mr. Santosh,
We thank you for writing to us.
We wish to clarify that HDFC Bank credit cards are accepted at all Merchant Establishments affiliated to Visa/MasterCard International. Consequently, some of the charges incurred by our cardholders may be presented to us by the other banks affiliated to Visa/MasterCard International.
As you would observe from the reverse of the statement, all disputes should be communicated to us in writing within 60 days from the date of the statement which contains the transaction in question. Our records do not indicate receipt of any written communication from you seeking clarification on the above charges.
in view of the same we would like to inform you that you are liable for the transaction and the amount outstanding on your card account is payable.
For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.
Hyderabad[protected]
Assuring you of our best service at all times,
Regards,
Mary Lopez
Customer Service Officer
[protected][protected][protected][protected][protected][protected]
Hi Aparna,
Card no [protected]
With reference to your email ……
The issue still not resolved after speaking with Swathi, debt management officer at[protected]
I have been calling to call center from 2008 asking for clarification on outstanding, nobody told us anything about dispute process. I have learnt from Swathi now that I will have to raise a dispute for the transaction in 2008 itself.
It is not my mistake if you guys don’t tell me the right information when I have called earlier.
a) She said that the disputed amount can’t be revised back and I will have to make the payment even if I have not done the transaction. This is ridiculous to expect payment on transaction not done by customer.
I have already stated that I have erroneously made the payment of rs: 4000 on this card.
If RBI says customers are liable for payment even though they don’t do transaction then I can only comprise to pay rs: 2000 (transaction debit) on this card and would want all the other charges to be revised and wants the credit of rs: 2000 immediately back from the rs: 4000 payment made by me on the card.
And please don’t give me any contacts numbers …… I am frustrated with your contact services.
If you want I can talk to someone in person because it seems in HDFC bank on Telephone nobody wants to take the ownership to resolve the customer issue rather just want to escape from it …….
If I talk to someone in personnel, I will know with whom I have spoken and I can catch him/her if things are not done.
Looking forward for your reply
Regards
Santosh.
[protected][protected][protected][protected]
From: santosh goud [mailto:[protected]@yahoo.com]
Sent: Tuesday, May 12, 2009 1:15 PM
To: Muddapuram, Saichand
Subject: Fw: RE:'HBL=[protected]' Frustrated with[protected] services
--- On Sat, 2/5/09, HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> wrote:
From: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Frustrated with[protected] services
To: "santosh goud" <[protected]@yahoo.com>
Date: Saturday, 2 May, 2009, 5:21 PM
Dear Mr.Santosh,
We thank you for your e-mail.
This is further to your mail regarding your card account.
We would like to inform you that we have arranged our Debt Management officer to contact you. Hence, you will be in receipt of the call to address your concern.
We request you to kindly bear with us in the interim.
For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.
Assuring you the best of our services always,
Regards,
Aparna
Customer Service Officer
Debt Management Numbers
Hyderabad[protected]
[protected][protected][protected][protected]---
Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution or taking any
action in reliance on the contents of this message or any
accompanying document is strictly prohibited and is unlawful. The
organisation is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise . The contents of
this message may not necessarily represent the views or policies of
HDFC Bank Ltd.
[protected][protected][protected][protected]
Cricket on your mind? Visit the ultimate cricket website. Enter now!
From: santosh goud [[protected]@yahoo.com]
Sent: Saturday, May 2 2009 9:41AM
To: customerservices.[protected]@hdfcbank.com [customerservices.[protected]@hdfcbank.com]
Subject: Frustrated with[protected] services
Hi all,
I am santosh, card no [protected], a dispointed customer of Hdfc bank card services.
specific resons why i am writing this email
1) I have not done any trascation on this card but i am been debited with full charges
2) Called up 50- 60 times to[protected] to know the information and they have give the below answers
a) System is down at this point, will call you back tomorrow
b) Don't have any information about you right know in our systems, will ask the manager to call you back tomorrow
c) we don't have access to your accout details, will ask the concerned department manager to call you back tomorrow
so on...
3) though we have not done any transaction, we have paid 4000rs errounously to hdfc bank(My mother made this payment)
4)Some Names i Remember are Seema, Deepti, Vikram, Sai rupendra, Latha subramaian and so on... it seems like none likes to take the ownership to resolve the issue... but standard reponse - will call you back..
couple of weeks back Sai Rupendra called me and told that some brand factory debit on my card but i have not done that transcation.. while i was communicating this to him.. call got disconnected .. i tried reaching him again but he was never available to speak.. on the same day i happen to speak with latha .. she said no information available will call you back.
couple of times i fainted becuase of this frustration.
i have never done any transaction and want the detailed explanation of the above and i will not pay anymore.
also, let me know the ombusman email id, i would like to escalate this issue to them as well.
As its seems like this email id is of Manager of - escalation / Grievance cellI hope atleast i get some reponse this time with this email
thank you very much
Regards
A dispointed Customer of Hdfc Card Services
M.Santosh
I had to pay rs:4600 for not doing a transcation at HDFC BANK... I had been calling bank since last 6 months asking for clarification on the dispute transcation.. they never give me clarifcaiton or explained the procedure to raise the dispute..
Now they came back stating that their records do not indicate receipt of any written communication from you seeking clarification on the above charges.
Classical example of Wrost Customer service and also very nice way to cheat customers.
Regards
Santosh
--- On Wed, 13/5/09, HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> wrote:
From: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Frustrated with[protected] services
To: "santosh goud" <[protected]@yahoo.com>
Date: Wednesday, 13 May, 2009, 12:46 PM
Dear Mr. Santosh,
We thank you for writing to us.
We wish to clarify that HDFC Bank credit cards are accepted at all Merchant Establishments affiliated to Visa/MasterCard International. Consequently, some of the charges incurred by our cardholders may be presented to us by the other banks affiliated to Visa/MasterCard International.
As you would observe from the reverse of the statement, all disputes should be communicated to us in writing within 60 days from the date of the statement which contains the transaction in question. Our records do not indicate receipt of any written communication from you seeking clarification on the above charges.
in view of the same we would like to inform you that you are liable for the transaction and the amount outstanding on your card account is payable.
For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.
Hyderabad[protected]
Assuring you of our best service at all times,
Regards,
Mary Lopez
Customer Service Officer
[protected][protected][protected][protected][protected][protected]
Hi Aparna,
Card no [protected]
With reference to your email ……
The issue still not resolved after speaking with Swathi, debt management officer at[protected]
I have been calling to call center from 2008 asking for clarification on outstanding, nobody told us anything about dispute process. I have learnt from Swathi now that I will have to raise a dispute for the transaction in 2008 itself.
It is not my mistake if you guys don’t tell me the right information when I have called earlier.
a) She said that the disputed amount can’t be revised back and I will have to make the payment even if I have not done the transaction. This is ridiculous to expect payment on transaction not done by customer.
I have already stated that I have erroneously made the payment of rs: 4000 on this card.
If RBI says customers are liable for payment even though they don’t do transaction then I can only comprise to pay rs: 2000 (transaction debit) on this card and would want all the other charges to be revised and wants the credit of rs: 2000 immediately back from the rs: 4000 payment made by me on the card.
And please don’t give me any contacts numbers …… I am frustrated with your contact services.
If you want I can talk to someone in person because it seems in HDFC bank on Telephone nobody wants to take the ownership to resolve the customer issue rather just want to escape from it …….
If I talk to someone in personnel, I will know with whom I have spoken and I can catch him/her if things are not done.
Looking forward for your reply
Regards
Santosh.
[protected][protected][protected][protected]
From: santosh goud [mailto:[protected]@yahoo.com]
Sent: Tuesday, May 12, 2009 1:15 PM
To: Muddapuram, Saichand
Subject: Fw: RE:'HBL=[protected]' Frustrated with[protected] services
--- On Sat, 2/5/09, HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com> wrote:
From: HDFC Bank Credit Cards Support <customerservices.[protected]@hdfcbank.com>
Subject: RE:'HBL=[protected]' Frustrated with[protected] services
To: "santosh goud" <[protected]@yahoo.com>
Date: Saturday, 2 May, 2009, 5:21 PM
Dear Mr.Santosh,
We thank you for your e-mail.
This is further to your mail regarding your card account.
We would like to inform you that we have arranged our Debt Management officer to contact you. Hence, you will be in receipt of the call to address your concern.
We request you to kindly bear with us in the interim.
For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.
Assuring you the best of our services always,
Regards,
Aparna
Customer Service Officer
Debt Management Numbers
Hyderabad[protected]
[protected][protected][protected][protected]---
Disclaimer :
The information contained herein (including any accompanying documents) is
confidential and is intended solely for the addressee(s). If you have
erroneously received this message, please immediately delete it and notify
the sender. Also, if you are not the intended recipient, you are
hereby notified that any disclosure, copying, distribution or taking any
action in reliance on the contents of this message or any
accompanying document is strictly prohibited and is unlawful. The
organisation is not responsible for any damage caused by a virus or
alteration of the e-mail by a third party or otherwise . The contents of
this message may not necessarily represent the views or policies of
HDFC Bank Ltd.
[protected][protected][protected][protected]
Cricket on your mind? Visit the ultimate cricket website. Enter now!
From: santosh goud [[protected]@yahoo.com]
Sent: Saturday, May 2 2009 9:41AM
To: customerservices.[protected]@hdfcbank.com [customerservices.[protected]@hdfcbank.com]
Subject: Frustrated with[protected] services
Hi all,
I am santosh, card no [protected], a dispointed customer of Hdfc bank card services.
specific resons why i am writing this email
1) I have not done any trascation on this card but i am been debited with full charges
2) Called up 50- 60 times to[protected] to know the information and they have give the below answers
a) System is down at this point, will call you back tomorrow
b) Don't have any information about you right know in our systems, will ask the manager to call you back tomorrow
c) we don't have access to your accout details, will ask the concerned department manager to call you back tomorrow
so on...
3) though we have not done any transaction, we have paid 4000rs errounously to hdfc bank(My mother made this payment)
4)Some Names i Remember are Seema, Deepti, Vikram, Sai rupendra, Latha subramaian and so on... it seems like none likes to take the ownership to resolve the issue... but standard reponse - will call you back..
couple of weeks back Sai Rupendra called me and told that some brand factory debit on my card but i have not done that transcation.. while i was communicating this to him.. call got disconnected .. i tried reaching him again but he was never available to speak.. on the same day i happen to speak with latha .. she said no information available will call you back.
couple of times i fainted becuase of this frustration.
i have never done any transaction and want the detailed explanation of the above and i will not pay anymore.
also, let me know the ombusman email id, i would like to escalate this issue to them as well.
As its seems like this email id is of Manager of - escalation / Grievance cellI hope atleast i get some reponse this time with this email
thank you very much
Regards
A dispointed Customer of Hdfc Card Services
M.Santosh
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View all Times Of India contact information
I have subscribed for TOI newpaper as on 10th JAN 09, which is due for implementation from 16th Jan 09.
Till date (09-Feb-09) we have not received the news paper. We have called up the TOI Office / Agent and complained about the issue multiple times, but none responded to the issue. This is quiet disguisting and loosing faith in the TOI Management as this is the most common problem faced by every one who subscribe to this 6 month renewal policy. Request the concerned authorities to take stern action against the responsible and get the issue resolved.