[Resolved]  Toyota Etios Vx — FRAUDS AND FAULTY SALES / SERVICE

Address:

Faridabad, Haryana

Dear Toyota Team,



FEEDBACK AFTER ABOUT TWO AND A HALF MONTH OF PURCHASING TOYOTA ETIOS WITH REGISTRATION NO. HR51 AN 0969.



COMPANY NEVER DECLARE THAT THEY ARE GIVING ONLY FOUR ALLOY WHEELS // SPARE WHEEL IS NOT A ALLOY WHEEL AND ALSO NORMAL ( WITHOUT TUBELESS ) WHILE EVERYWARE COMPANY DECLARING THAT THEY ARE GIVING ALLOY WHEEL.



First of all thanks very much to give me a car in which One door can be use to exit from the car i.e. Driver Side Door because Your Passenger Side Front Door is a great Magic which can be lock any time and no body can open it at that time.



Since Day One this problem Existing in my car and People at your place Picked my car and droped my car ==> how many time even they don't know, (Refer belo Mail)



All most all the experts here worked on it and got trained on this model but still this problem in UNRESOLVABLE.



Apart from this, as time passes my issue gets older and unforgetable moment for me.



KINDLY DO THE NEEDFUL TO REFUND MY FULL MONEY BACK AS SOON AS POSSIBLE. I DON'T WANT TO MAKE EXPERIMENTS ON THIS CAR ANY MORE. ITS ALMOST TWO AND A HALF MONTH PASSES WITH SIMPLE ASSURANCES.













S.No. Description TOYOTA COMMITMENT Problem REMARKS
1 CAR POWER WINDOW TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS FRONT PASSENGER SIDE DOOR LOCK STUCKS INTERMITTENTLY AND DOOR CAN NOT BE OPEN NEITHER FROM INSIDE NOR OUTSIDE. SO MANY PICK N DROPS TOOK PLACE TO RESOLVE THIS ISSUE. ALSO SO MANY TIMES I VISITED THE SERVICE CENTRE. SO MANY TIMES MY CAR GOT REPAIRED. ITS TOTALLY FRUSTRATING. I JUST PURCHASE TOYOTA ETIOS FOR FIELD TEST UNIT. EVERY BODY IN 36 TOYOTA IS TAKING TRAINING ON THIS CAR AND EVERY TIME I GOT ASSURANCE AND THAT WAS ACTUALLY ASSURANCE. ACTUAL ISSUE NOT RESOLVED YET.
2 CAR FRONT WHEELS MUD FLAP BEFORE PURCHASE OR EVEN AT THE TIME OF PURCHASE NO BODY TELL ME THAT FRONT WHHEL MUD FLAP CANNOT BE INSTALL WITH SKIRTING WHEN I FOUND THESE IN TRUNK OF THE CAR & CALLED BACK NEXT DAY OF PURCHASE THEN THEY TOLD ME THAT THESE TWO MUD FLAPS ARE JUST WASTAGE FOR ME. FIXED NEW MUD FLAPS
3 CAR STEERING ADJUSTMENT TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS WHEN I DROVE MY NEW CAR ALSO FOUND THAT ITS STEERING IS SLIGHTLY MORE LEFT ADJUSTED. ALIGNMENT DONE
4 REAR PARKING LIGHT BULB TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS ITS REAR PARKING LIGHT BULB HAS SOME QUALITY ISSUE DUE TO WHICH ITS GOT FUSED OR BURNT WITH IN THE TWO DAYS OF PURCHASE. WIRING FOR BOTH SIDES NOT AVAILABLE
5 WOODEN KIT TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS ITS WOODEN FINISH ON FRONT PANEL IS VERY POOR QUALITY ALSO HAVING SCARTCH MARKS ON IT REPLACED WITH NEW ONE
6 PARKING SENSOR WITH CAMERA AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS AT THE FIRST I DECIEDED TO INSTALL REVERSE PARKING SENSOR, BUT WHEN I WANT DEMO ON THE SENSTIVITY OF THIS SENSOR THEN PEOPLE AT THE SHOWROOM SUGGEST ME TO INSTALL REAR PARKING SENSOR WITH CAMERA == > BUT AFTER PURCHASE I CAME TO KNOW THAT ITS NOT HAVING SENSORS ONLY CAMERA IS THERE. WHILE IN MY INVOICE ALSO THERE IS PARKING SENSOR WITH CAMERA == > SENSOR MISSING SENSORS INSTALLED @ RS. 2100.00 FOR FOUR EYES
7 SECURITY == > GEAR LOCK AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS WHEN INSTALLED GEAR LOCK ITS FRONT PANEL LOCKS BROKEN FROM INSIDE DUE TO WHICH ITS INTERIORS GOT GAP INSIDE. ALSO WHEN I OPEN THE LOCK ITS SPRING OPENIN G FUNCTION NOT WORKING. ADJUSTMENT DONE
8 SECORITY == > TRACKING DEVICE AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS HOW CAN A THIRD CLASS LOCAL COMPANY TRACKING DEVICE CAN SAVE MY CAR, THIS COMPANY HAS SO MANY ISSUES, THIS DEVICE IS NOT WORKING SINCE VERY FIRST DAY OF PURCHASE, ON FIRST DAY WHEN I CALLED THEY DENIED TO SEND THEIR PERSON TO MY PLACE, WHEN HE CAME HE JUST STARTED CHANGING MY NEW TRACKING DEVICE WHICH I GOT FROM THE SHOWROOM WHEN I ASKED HIM THEN HE SAID THAT THIS DEVICE IS HAVING SOME PROBLEM IN THIS SO HE IS REPLACING THIS DEVICE. THEN HE ASKED FOR STAND BY SIM THAT I ARRANGED FOR HIM FOR THE TIME BEING, BUT DEVICE NOT WORKS PROPERLY ==> AGAIN WHEN I CALLED THEM THEY REPACE ANOTHER SIM AND AGAIN ASKING FOR NEW ID PROOF ==> NOW AGAIN ITS NOT WORKING SINCE 19TH MAY 2011 ==> NO RESPONSE FROM THE DEVICE ==> ALL FRAUDIES ARE ADMITTED HERE TO MAKE CUSTOMERS FOOL. INTERMITTENTLY STILL MAKES PROBLEM // IN ROAMING IT STOPS WORKING.
9 SECURITY == > NO IMPACT SIREN AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS ==> NO SECURITY DURING FINALIZATION OF ACCESSORIES WHEN I ASKED FOR TVSS ( SECURITY SYSTEM ), PERSON TOLD ME THAT ON TOP MODEL NO NEED TO INSTALL THIS SYSTEM BECAUSE CAR ALREADY HAVING COMPANY FITTED INSIDE. BUT THE MAIN PROBLEM HERE IS THAT COMPANY IS NOT GIVING IMAPACT SIREN IN THE CAR IF SOME BODY DAMAGE MY CAR OUT SIDE THE HOUSE OR OFFICE THEN I SIMPLY SIT INSIDE BECAUSE I HAVE NO RESPONSE FROM THE CAR. SOME BODY SIMPLY OPEN THE CAR JUST START THE CAR AND SIMPLY MOVE AWAY. AND WE WILL BE CONTINUE IN THE HOUSE OR OFFICE WHATEVER. IMPACT SIREN INSTALLED @ RS. 6109.00 // WHEN I ON PARKING LIGHT AND LOCKS THE CAR WITH REMOTE ITS MAKING SOME BEEP SOUND. IS IT NORMAL. PLEASE CONFIRM.
10 CAR MUSIC SYSTEM TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS NO PROPER DEMO GIVEN TO OPERATE THE SYSTEM. DEMO GIVEN

NEW OBSERVATIONS
11 RUBBER FOOT MAT AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION FABRIC FOOT MAT INSIDE THE CAR ARE PROPERLY DESIGNED WHILE RUBBER FOOT MAT ARE NOT DESIGNED FOR ETIOS MODEL. SAME DESIGN AVILABLE IN MARUTI ALTO CAR WHICH HAS LESS FLOOR AREA AS COMPARED TO ETIOS. THIS CAR NEEDS SOME SPECIALLY DESIGNED AS LIKE IN CASE OF FABRIC MAT.
12 CNG FITMENT REQUIREMENT TOYOTA QUALITY REVOLUTION HERE PETROL VERSION NO DOUBT GOOD IN ITSELF BUT TO MAKE IT MORE ECONOMICAL AND TO COMPETE IN MARKET CNG VERSION / CNG UPGRADATION ALSO REQUIRED. IT WILL DEFINETELY BEAT THE MARKET. SO ITS MY HUMBLE REQUEST TO TOYOTA TEAM PLEASE INFORM ME IF IT CAN BE DONE.
13 BLACK PLASTIC MATERIAL TOYOTA QUALITY REVOLUTION BLACK COLOUR PLASTIC NEAR DOOR GLASS WINDOW ( SIDE MIRROR AREA) AND BELOW BELOW FRONT GLASS AROUND WIPER IS SO DULL IN QUALITY THAT LOOKS VERY OLD IN JUST TWO MONTHS.
14 BASIC FLOOR MAT SIZE TOYOTA QUALITY REVOLUTION INTIAL FABRIC FLOOR MAT WHICH FITTED AT THE TIME OF MANUFACTURING IS LITTLE BIT SMALL IN SIZE DUE TO WHICH IT LEAVES SPACE IN BETWEEN DASH BOARD AND CENTRE PANEL AND LOOKS ODD IN THE AREA AND SAME THING ALSO IN TRUNK AREA (LEFT AND RIGHT SIDE).
15 RADIO ANTENA TOYOTA QUALITY REVOLUTION IT’S A VERY IRRITATING JOB TO SCREW AND UNSCREW THE ANTENA. IT SHOULD BE OPTIONAL TO REMAIN IT OR REMOVE IT. ONLY A SMALL EXTENSION CAN MAKE IT.
16 ALLOY WHEEL TOYOTA QUALITY REVOLUTION HERE ONE SHOCKING NEWS I GOT WHEN SUDDENLY MY CAR HAVE A PUNCTURE. I NEED TO REPLACE SPARE WHEEL BUT I SAW THAT ONCE AGAIN COMPANY CHEATED HERE AND GIVEN A NORMAL WHEEL INPLACE OF ALLOY WHEEL ALSO WHEEL IN NOT TUBELESS ==> MEANS WHEN YOUR CAR GOT A PUNCTURE THEN RUN YOUR CAR ON THREE ALLOY WHEEL AND ONE NORMAL WHEEL ==> HOW SHAMEFUL ON THE ROAD AT THAT TIME. SO WE AGAIN NEED TO REPLACE THE ORIGINAL WHEEL AFTER PUNCTURE GOT REPAIRED. SHOCKING NEWS AFTER HEARING THIS NEWS I DIDN'T USE SPARE WHEEL. ITS STILL NEW SO KINDLY TAKE IT BACK AND REFUND MY MONEY FOR THIS OR REPLACE IT AS YOU MENTIONED IN THE CATALOGUE. NEVER TOYOTA PERSON SAID THIS THING TO THEIR CUSTOMERS BEFORE SALES NOR THEY MENTIONED SAME ON THEIR CATALOGUE THAT THEY ARE GIVING ONLY FOUR ALLOY WHEELS AND SPARE WHEEL IS NORMAL. ALSO COMPANY IS NOW MAKING CHEAT TO THEIR CUSTOMERS IN CASE OF ETIOS LIVA REST I DON'T KNOW. REPLACE MY SPARE WHEEL FREE OF COST I NEVER PAID ANY PENNY FOR THE SAME.
17 EXTENDED WARRANTY TOYOTA QUALITY REVOLUTION AS TOLD TO ME AT THE TIME OF SALE THAT TOYOTA IS NOT GIVING EXTENDED WARRANTY BUT MGF TOYOTA GURGOAN IS GIVING EXTENDED WARRANTY TO THEIR CUSTOMERS.












THANKS & REGARDS

Sumit Sharma






[protected] Forwarded message[protected]
From: SUMIT SHARMA <sumit.[protected]@partner.samsung.com>
Date: Tue, May 24, 2011 at 10:51 AM
Subject: TOYOTA QUALITY REVOLUTION == > WITH NO SOLUTION
To: [protected]@thirtysixtoyota.in, [protected]@thirtysixtoyota.in, [protected]@thirtysixtoyota.in, [protected]@thirtysixtoyota.in, [protected]@toyota.com, [protected]@mail.toyota.co.jp, [protected]@mail.toyota.co.jp, [protected]@mail.toyota.co.jp, [protected]@toyota-kirloskar.co.in
Cc: "[protected]@gmail.com" <[protected]@gmail.com>



Dear Toyota Team,



I have purchased One Toyota Etios VX from 36 Toyota, Faridabad. Temp Regn No. HR99HM7386 in the name of Sumit Sharma, R/o H. No. 969-A, Sector-29, Faridabad (Haryana).



At the time of purchase and before purchase I got so many assurances from Toyota Representatives and Sales Team but All of them seems to be fraud at the very first day of purchase of my car.



ALSO THERE IS NO CUSTOMER FEEDBACK PROCEDURE FROM ANY DEPARTMENT TILL TODAY MEANS JUST SALE OUT THE PRODUCT FROM THE TOYOTA SHOW ROOM IS THE MARKET BEHIND THE FACE OF THE COMPANY.




EVEN I TRIED TO CONTACT ON PHONE SO MANY TIMES BUT STILL SAME PROBLEM PERSIST IN THE SYSTEM.



After investment of huge amount such activities drops all the craze of purchasing a new car.



After sales è service is that which can only bring revolution.



Purchasing a New Product is not a difficult task But Make Customers Happy forever is the main task which is Revolutionary. This is the level where customers commits again to buy same company products and also suggest others for the same.



Just Mark on the Catalogue Quality Revolution is not the Solution.



S.No. Description TOYOTA COMMITMENT Problem
1 CAR POWER WINDOW TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS FRONT PASSENGER SIDE DOOR LOCK STUCKS INTERMITTENTLY AND DOOR CAN NOT BE OPEN NEITHER FROM INSIDE NOR OUTSIDE.
2 CAR FRONT WHEELS MUD FLAP BEFORE PURCHASE OR EVEN AT THE TIME OF PURCHASE NO BODY TELL ME THAT FRONT WHHEL MUD FLAP CANNOT BE INSTALL WITH SKIRTING WHEN I FOUND THESE IN TRUNK OF THE CAR & CALLED BACK NEXT DAY OF PURCHASE THEN THEY TOLD ME THAT THESE TWO MUD FLAPS ARE JUST WASTAGE FOR ME.
3 CAR STEERING ADJUSTMENT TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS WHEN I DROVE MY NEW CAR ALSO FOUND THAT ITS STEERING IS SLIGHTLY MORE LEFT ADJUSTED.
4 REAR PARKING LIGHT BULB TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS ITS REAR PARKING LIGHT BULB HAS SOME QUALITY ISSUE DUE TO WHICH ITS GOT FUSED OR BURNT WITH IN THE TWO DAYS OF PURCHASE.
5 WOODEN KIT TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS ITS WOODEN FINISH ON FRONT PANEL IS VERY POOR QUALITY ALSO HAVING SCARTCH MARKS ON IT
6 PARKING SENSOR WITH CAMERA AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS AT THE FIRST I DECIEDED TO INSTALL REVERSE PARKING SENSOR, BUT WHEN I WANT DEMO ON THE SENSTIVITY OF THIS SENSOR THEN PEOPLE AT THE SHOWROOM SUGGEST ME TO INSTALL REAR PARKING SENSOR WITH CAMERA == > BUT AFTER PURCHASE I CAME TO KNOW THAT ITS NOT HAVING SENSORS ONLY CAMERA IS THERE. WHILE IN MY INVOICE ALSO THERE IS PARKING SENSOR WITH CAMERA == > SENSOR MISSING
7 SECURITY == > GEAR LOCK AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS WHEN INSTALLED GEAR LOCK ITS FRONT PANEL LOCKS BROKEN FROM INSIDE DUE TO WHICH ITS INTERIORS GOT GAP INSIDE. ALSO WHEN I OPEN THE LOCK ITS SPRING OPENIN G FUNCTION NOT WORKING.
8 SECORITY == > TRACKING DEVICE AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS HOW CAN A THIRD CLASS LOCAL COMPANY TRACKING DEVICE CAN SAVE MY CAR, THIS COMPANY HAS SO MANY ISSUES, THIS DEVICE IS NOT WORKING SINCE VERY FIRST DAY OF PURCHASE, ON FIRST DAY WHEN I CALLED THEY DENIED TO SEND THEIR PERSON TO MY PLACE, WHEN HE CAME HE JUST STARTED CHANGING MY NEW TRACKING DEVICE WHICH I GOT FROM THE SHOWROOM WHEN I ASKED HIM THEN HE SAID THAT THIS DEVICE IS HAVING SOME PROBLEM IN THIS SO HE IS REPLACING THIS DEVICE. THEN HE ASKED FOR STAND BY SIM THAT I ARRANGED FOR HIM FOR THE TIME BEING, BUT DEVICE NOT WORKS PROPERLY ==> AGAIN WHEN I CALLED THEM THEY REPACE ANOTHER SIM AND AGAIN ASKING FOR NEW ID PROOF ==> NOW AGAIN ITS NOT WORKING SINCE 19TH MAY 2011 ==> NO RESPONSE FROM THE DEVICE ==> ALL FRAUDIES ARE ADMITTED HERE TO MAKE CUSTOMERS FOOL.
9 SECURITY == > NO IMPACT SIREN AT THE ACCESSORIES COUNTER==> ONCE AGAIN ==> TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS ==> NO SECURITY DURING FINALIZATION OF ACCESSORIES WHEN I ASKED FOR TVSS ( SECURITY SYSTEM ), PERSON TOLD ME THAT ON TOP MODEL NO NEED TO INSTALL THIS SYSTEM BECAUSE CAR ALREADY HAVING COMPANY FITTED INSIDE. BUT THE MAIN PROBLEM HERE IS THAT COMPANY IS NOT GIVING IMAPACT SIREN IN THE CAR IF SOME BODY DAMAGE MY CAR OUT SIDE THE HOUSE OR OFFICE THEN I SIMPLY SIT INSIDE BECAUSE I HAVE NO RESPONSE FROM THE CAR. SOME BODY SIMPLY OPEN THE CAR JUST START THE CAR AND SIMPLY MOVE AWAY. AND WE WILL BE CONTINUE IN THE HOUSE OR OFFICE WHATEVER. NO ALARMING SYSTEM IN THE CAR ANYWHERE.
10 CAR MUSIC SYSTEM TOYOTA QUALITY REVOLUTION ==> TOYOTA GIVES QUALITY NO DISCOUNTS NO PROPER DEMO GIVEN TO OPERATE THE SYSTEM.






TODAY MY CAR IS TOTALLY ON RISK WITHOUT PROPER SECURITY SYSTEM AFTER ENPENDING A HUGE AMOUNT JUST FOR THE SECURITY EITHER RECTIFY ALL MY PROBLEMS OR ARRANGE TO REIMBURSE MY MONEY BACK.





THANKS & REGARDS

Sumit Sharma