[Resolved] UniverCell — CHEATING AND IGNORANCE OF CUSTOMER COMPLAINTS | |
I had brought Sony Ericsson k530i, and they mentioned that i have a offer TRAVELER BAG but they DON'T GIVE ME. Whwn I asked them they told that it was for the exchange offer. And later I had got a charging problem with it. They told that it was an physical problem and they CHARGED Rs.440 and they told me collect it after one week. I went and collected the mobile and by that day itself, THE SAME PROBLEM had again occured. I again went to the shop and told them about the problem but they had NOT RETURNED THE MOBILE TILL NOW, telling that ((((THEY CAN'T GET THE PARTS STILL NOW)))). Place : KARAIKUDI (Near Five Lamps). Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 485 283 4042
No.16/352,B1, Eramanigalath Complex, Opp Holy Mary Church, Muvattupuzha, Ernakulam, Kerala, India - 686661
Dear Sir,
I would like to brief my experience in your Parrys branch.
I have visited your Parry’s branch for buying a new mobile. My requirement was a mobile with GPRS and Qwerty model.
Your Executive Mr.Deva received me and suggested a mobile model Karbonn K10. Accepting his suggestion I bought the mobile. Date of purchase 08/03/2010. Bill No.p.pys/24948. Subsequently also I bought two more mobiles from the show room. Bill No. p.pys/25932, p.pys/ bill misplaced.
But, my last visit at the time of buying my 3rd phone was not satisfactory. Whenever I buy I used to get two Sims free. For the 3rd phone also I insisted for two Sims free. But the sales girl refused to give as free and collected Rs.110/- from me. She received various documents for issuing the SIM card had not submitted at all to the service provider. This resulted in deactivation of the sim by the service provider (phone numbers [protected], [protected]).
After one month time I found that the Karbonn K10 started giving trouble and also the colors started fading. Immediately I complained to Mr.Deva, he assured me of providing a stand by phone and agreed to collect my phone for repairs. Till date he had not done so. Even yesterday (16/06/2010) I went to your showroom after calling him over phone. But he was not available in the show room.
Once again I returned without solving the issues.
Regarding this I have already informed your customer service. They called me back and assured of solving the issue. But no body had bothered to solving the issue. All the phone numbers and addresses given in the karbonn service guide are false. I could not trace out the service station. So, I relied on your show room to get it repairs.
The problems now I am facing is :-
1. the display screen is not clear.
2. the keys colors faded.
3. the joypad is not functioning properly.
4. there is electric shock while using the phone when connected to the laptop or even the Charger.
5. some times the phone turns off automatically.
My strong feeler is that the hand set which was sold to me could be a used one and not a crossed the quality check.
Please do the needful and avoid unpleasantness.
V.Arunagiri
Advocate,
69 Additional Law Chambers
High Court Buildings, Chennai-600104.
[protected]@yahoo.com
[protected]