[Resolved]  UniverCell Stores, Vignana Nagar, Bangalore-75 — Victim of High-End Fraud at Univercell store, Vignanagar, Blore-75.

Address:

Karnataka

Dear Sir,
Sub: Victim of High-End Fraud at Univercell store, Vignanagar, Blore-75.
I am a business manager working in a private firm residing at Basavanagar, Bangalore-37. I along with my family visited Univercell store in Vignananagar, Bangalore-75 to purchase two mobiles, one for my father and the other for myself. I started enquiring about various models from LG and Nokia and finalized on two phones. The models I purchased are LG A165 and Nokia X2-01 and I have paid INR 6530 in cash dated 30-April-2001 from this store. I can submit proof of this bill if needed.
I was using Nokia X2-01 model for self and the phone was working well for initial 7 days, after which it went off blank suddenly and was not powering on even after many attempts. Since the phone is well within the warranty period I took it to Nokia care at Marathahalli and gave it for a repair on 9th May 2011. After waiting for 30 minutes, Nokia care person came to me with a complaint that the PCB Is tampered, and showed me that the RF shield was CUT; I could see a clear demarcation for this CUT. They indicated this phone cannot be repaired within the warranty period as the Warranty is VOID due to tampering. It was a complete shocker for me as I couldn’t believe myself on how a new phone purchased couple of weeks back got tampered. With no alternate solution, I visited the same Univercell store same day where I have purchased this mobile and informed about what has happened at Nokia care center, Marathahalli branch. They initially checked with me if I had given it in any other service centers for repair and after I confirmed them about me not giving this mobile at any mobile store, they started putting blame on the Nokia Care Engineers saying that they would have tampered it since they will get money if they say warranty Void. I took permission from my office for half a day to fight on this cheating case. I have clearly warned the Univercell guys about filing a police compliant and filing a cheating case in consumer court. They were very negligent in addressing my issue and gave a suggestion to try out with other Nokia care centers in Bangalore. I wanted them to see the PCB so that they will not complain about me dropping the mobile or misusing it. So finally myself along with Univercell manager Mr. Srinivas accompanied with one more store in charge went to the Nokia care center in Indiranagar on the same day (i.e 9th May 2011) to submit my mobile for a repair. After a long wait, the Nokia care center personnel came with the same complaint that the phone is tampered and showed us the PCB which is very evident that the Universal guys sold a tampered piece under disguise.
Manager started fumbling in words and was trying to convince me to leave this phone at Indiranagar branch and he will get it repaired. There was a private discussion between the universal guys and the Nokia Care Center (NCC), Indiranagar manager to get this repair done with no charges. I was assured that I will get my phone back in good condition without paying for the repair charges. I was said that the NCC, Indiranagar will be sending this phone to the headquarters in New Delhi and will take 15-20 days for the repair. The delivery date in the Job sheet was mentioned as 30th May. I went to NCC Indiranagar and collected my phone on 30th and within minutes of powering on the phone, the Screen went blank again and the same condition repeated. The NCC personnel indicated that that the mobile firmware was upgraded and it was not sent to the Nokia care headquarters in New Delhi in spite of assuring me on that.
I went back to Univercell stores again and asked them a replacement for this piece for which they denied and were very adamant in fixing this issue. I have warned them about a police complaint and filing a case in consumer court but it didn’t reach their ears and bluntly responded. They asked me to go to any extent.
With left out hope and confidence on our judicial system, I am hopeful that I will receive proper justice to get a replacement for my Nokia X2-01.
I request you to kindly file this compliant against Univercell stores at Vignananagar and help me fight this high end fraudulent selling. The culprits should be punished for this high end fraud and I am ready to submit my phone for any kind of investigation, to identify the date of Tamper.
I have spent very agonizing moments and have commuted back and forth between the Nokia Care center and Univercell many times and am very disturbed for being a victim of such fraudulent case. I am not able to concentrate on my job duties because of this incident.
I was losing out my energy and patience and I am very disturbed with this incident.
Best Regards
Sheshi
Mob: +91-[protected]