[Resolved]  Videocon AC Split — BAD PRODUCTS & CUSTOMER SERVICE

Videocon AC — Very poor customer service

Hello,

I purchased VIdeocon AC model no. VSR 5233 on March 04, 2009. From the very first day the installation was not proper and the flair nut was broken due to which the gas leaked completely. I raised a complaint in the customer care regarding the same for which the service person came to my residence after 10 days and that too after calling 5 times each day. Everyday I was told that today someone will be calling and will come to fix the issue but no one came inspite of my continuos follow-up. And after 5 days the AC was fixed, I am still observing no cooling even after seting the temperature at 16 C. I am now feelling cheated by the dealer from whom I purchased the AC. I should have gone for Bluestar/LG/Samsung regarding which I have heard that they provide service within 24 hrs.

Pls suggest what can I do here.

Thanks Again
Sandeep

Hi,

I have the same problem . I have purchased Videocon split AC on 16th april 2009, the worst decision I have taken so far . The first day itself it had some problem, so they replaced the compressar. We thought it should be working fine then .

But it Stopped cooling in another 10 days :(, now I am calling them repeatedly ..but this customer service wont respond, they will say, the service man will come by this morning, evening blah blah and the whole day just passes away. The temperature is so hot and we have to survive without AC because of this people.

I regret buying this stupid A.C, and will recommend everyone that please dont buy this product . Its sheer waste of money and time

Videocon — AC IS NOT WORKING FROM 1ST DAY

PURCHASED THE VIDEOCON AIR-CONDITIONER FROM LOCAL VIDEOCON DEALER OF GORAKHPUR BEFORE TWO YEARS.BUT THE COMPRESSOR IS NOT WORKING PROPPERLY, AFT ER WORKING 2 OR 3 MINUTES ITS STOPS AUTOMATICALLY LIKE HARD HEART BEAT. I M VERY UPSET IN THIS SUMMER SEASON.I HAVE 10 AIR-CONDITONERS OF VIDEOCON...

Videocon AC — Poor customer service

Hi

I bought a Videocon AC on 6-June-09. The fan stopped working within 3 months.

I registered a complaint with the customer service on 9th of September. The service received was highly poor and incompetent. It is almost two months now but the AC is still in non working condition. Almost every day I contact the service center, the dealer, the customer service, the service area manager however false promises are made every day to close the complaint.

I never thought that a company which spends so much on marketing the products could have such a low leveled service plan.

Hope to get a positive response
Saryu Khanna

Videocon — Poor service and better to not go

I bought a new vedicon LCD on 30/Oct/2009, i requested for demo when the person came for giving demo he found that it is not getting switch on, after he escalate the issue after one week technisian came and check he said mother board need to replace i have been waiting from 20 days to make it fix even they are not giving for replace when i went to the dealer he said like u have to deal with vediocon support only we can't now they are simply telling that for getting mother board it will take one more week, please better to not go for Vediocon

Videocon — Bad product and service (they cheat people)

Hi,

This is regarding the air conditioner I bought from

Videocon on 25th of Feb 2009 from a worthless NEXT

showroom at Tilaknagar. Starting with the bad service of

"Next"... these people at next onl know how to make

promises and commitments with the customers and never

fulfil them, NEXT in my knowledge the WORST SERVICE

PROVIDERS in their field. I dont recommmend NEXT to any

of you readers. I have bought in total 5 AC's and one TV

from NEXT but I am not happy with any of these products

or services. So in short.. go with these private

showrooms coz they might not be as big a name as NEXT

but their service is much better...dnt go for NEXT.

Now lets come to Videocon.. well actually its the name

"Video" + "Con" .. so thats what they do. "Con" that

means "cheat". Thier products are horrible and the

service is even terrible. The attached picture is of the

same Videocon AC that I have been using at my home. I

bought it in feb2009 and since then have only been

facing issues. It costed me INR 17,600/- only but I

never knew that saving a few thousand bucks and not

buying any other brand would cost me so much. Since I

bught Videocon, we have recieved 3 or mores free

services from Videocon and none of which were done

properly, techinician just came did some formal brushing

and went, they didnt even try touching or checking the

outdoor unit which has to be cleaned. I trusted Videocon

on this as I did not have knowledge of the service and

didnot know how it is done..but all what i GOT WAS

CHEATING !! Now this AC has stopped cooling and I have been calling the customer service every now and then.. but no action !!

So please go for good brands only.. which means no videocon.. and if anybody from Videocon reads this.. atleast have some self respect and tke some action.

Prashant Mishra : [protected] (new delhi)

videocon airconditioner — Bad service and bad product

I bought an air conditioner last year (2009) from Next Tilaknagar and the brand is videocon, since then it is giving me problems ... and i supposed to get 3 free services for one year . I got the product serviced .. though i had to suffer alot for getting the technician come to my place since first of all the guys at the customer support were so bad and they knew nothing abt the procedure and they talked as if they were robots . They just kept on repeeating the same things again and agian .. Technician was supposed to get to my place in 24 hrs frm the time i contacted the customer supported and technician never came in time I had to get the complaint frowarded again and again . I was so frustated that i bursted on the agents some times because of which they gave me the number of the Service Station .. and the worst part is that no one picks up the call at the service station (Apolo Services and the guys name is Amit) . After atleast 5 days technician used to come to my place and he never serviced the product properly .. maybe because he had so much work he had to service many ac's on the same day . But the service that the technicain provided was not at satisfactory . He never cleaned the out door unit because of which the out door unit got blocked and i had to get it cleaned by a local technician this year and i had to pay for that . Even after getting my ac serviced 3 times in last one year . And now that ac is not at all working .. and i am facing the same problem again because its been 10 days since i have asked the technician to visit my place ... and now i have not even received a call frm them. Videocon has the work customer service .. and worst products . And they give wrong informations to customers while selling the product and they never look back to atleast give good reception to customer . I was going to buy a samsung AC just because i was given wrong informations ny NEXT retailer i changed my mind and bought 3 ac's frm them and they are facing the same problem . Ac's are not at all working . And i would suggest everybody to never buy a product frm them . They are the worst brand .
Sushant Mishra
[protected]
And my latest complaint number is DEL[protected]

I agree to some extent.I had a rather good experience as far as the quality of the product(split 1.5 tonne) is concerned.However customer care service needs to understand the very meaning of the words constituting the same.
I have been using Videocon split AC since 1995 trouble free.However in the current year faced operational problem and lodged complaint with Delhi based customer care centre on21.04.2010.I talked to two persons namelyKishore and Monica explaining my need, provided contact number, address and was given a number DEL[protected] and they disconnected the line without informing as to when should I expect the technician for undertaking the repair.To my surprise 2 gentleman(I didnot see their credentials or noted their name) who identified as representative of Videocon, arrived at my place and started the job.In the meantime due to loadshedding in my area they could not carryot the job further.They left the premises with promiss to revisit next day by 1000 hrs.They have not visited the place so far resulting in A/C remaining in deassembled position.Efforts to contact the Customercare has resulted in this communication.
Will the person concerned who may by mistake read this take some appropraite action so that my experience of this good product is not translated into the one expressed by others i.e.I loose confidence?

I have also faced the same problem with these people. Really Videocon Service is hopeless case.

Not to recommend any one to purchase a product whose servicing is done by Videocon.

i am also facing the same problem and decided to go in consumer forum .

Videocon — poor quality product & poor company service

a new VIDEOCON TV VSN34SSJ purchased on 30th March 2010 starts developing problems in june2010 ie within the 1st 3 months of purchase.. spots start appearing on the screen.. and by the 2nd week of July 2010 just stops working completely. A complaint was made on 11/07/2010 -MUM [protected] attended by Mr Narayan.. but within 5mins of the service man leaving the TV stops working again. another complaint was made on 17/07/2010 MUM [protected] and spoke with the supervisor Mr Shrikant Chavan who gave an assurance that another service man would come over and do the needful.but no one has come for the same.

Hello,

I purchased VIdeocon AC.Apr 21st 2011(VGP mount Road Chennai) From the very first day the installation was not proper and the flair nut was broken due to which the gas leaked completely. I raised a complaint in the customer care regarding the same for which the service...till now not working

Videocon — not good service

i have introduce many people to take that connection , and i have 3 numbers using my home my number is [protected] i will join on the early time ther connection started . but still they have reduce ther offers by by increasing costomers. that doesn't matter but still they are cheating with ther offers by over billing . if we doesn't chek that gone from us 4 days i am in troble

i purchase videocon split a/c on 02.03.2012 at uppal godown, but on 28.04.2013 that was repaired, i raised complain about this, service person came and confirmed that outdoor unit already used and serviced, now compressor gone, you have to purchase new one only. IN THAT COMPRESSOR ONE STICKER IS THERE NO GUARNTEE/NO WARANTY.

videocon is third class brand, dear my friend don't buy videocon

Same thing happened with me. I bought videocon split AC 1.5T last year in June. Some days before completion of one year, suddenly one night the fan of the outdoor unit broken without any external force. it also damaged the condenser. Service centre people said that it may happen due to some bird came in contact with the fan. My question is that the fan is covered in a grill, how could a bird get inside the unit. Secondly if a bird came inside it then where did she went when the service person opened the unit for repairing. It must die there. First time I faced this type of problem that without any reason the fan broke.

So my advice is not to use any videocon product in future and suggest your friend and family you care about that they also not use videocon product and save their valuable money.

Dear Pinaki Ghosh

We are sorry for the experience you had. Please write to us about your problem with your complaint ID, at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
Videocon

Dear Pinaki Ghosh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@vgmail.in.
Have a nice day.

Regards,
Online Team
Videocon

refrigerator

paint issue on my name is Anuj kumar Mob:-[protected] Mob:[protected]@gmail.com

Dear anujcr,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Online Team

change the name - Videocon

change the name - Videocon Customer Id :[protected] Complaint Wrong Name RAJU SHINGE Correct Name is RAMA DALAVAYI