Videocon / Air Conditioner — no response to my complaints

videocon airconditioner — no respond to complaints

the regular service that has to be provided by the dealer, has not been provided and the ac has stopped functioning.inspite of regular complaints the dealer does not seem to respond to it.infact he claimed that we shouldnt have purchased a videocon product.i kindly request you to respond to the complain and take some action.my complain in the shop was lodged on 4th of june and i have been oftenly visiting the shop to remind them but there is no respond the dealer is from
next retail shop sector 1a, cbd, belapur,
navi mumbai 400614

My Ac is not working properly.

Videocon — no response

DEAR SIR,
I HAVE PURCHASED ONE LCD TV OF BRAND VIDOECON AFTER BUYING THIS TV I HAD PROBLEM IN NOT GETTING PICTURE BUT THE DEALER HAD REPLACED NEW ONE IT WENT FOR MORE THEN SIX MONTH
BUT AGAIN IT HAD SAME PROBLEM AND AGAIN THEY HAVE REPLACED INNER BOARD OF THE TV AND IT WENT FOR SOME MORE DAYS AND THE PROBLEM HAD AGAIN WITH NO PICTURE AND I HAD GIVEN THE TV FOR AUTHORISED SERVICE CENTER FOR MORE THEN THREE MONTHS STILL IT HAN NOT REPAIRED AND THEY ARE POSTPHONING DAY BY DAY REALY IAM FED OF THIS COMPANY AND THIS IRRESPONSIBLE SERVICE CENTER PLEASE GET MY MONEY BACK SO THAT I CAN GO FOR ANY OTHER BRAND

Dear Sir,

This is to inform you that i have purchsed a hyndai LCD 1910 from Next
Retail Shop, DB Gupta Road,
Karol Bagh, New Delhi.
Bill No. Is 0303825 Dated: 06.07.2009.

I have lodged a complaint (Complaint No. DEL[protected] on 02.09.2009 for
Display Problem. An engineer(Bharat, Mob: [protected]) came on 04.09.2009 and
diagnose the system and suggested me that there is some panle which has to be
replace or change. But This sunday (13.09.2009) when i checked with the dealer,
they say that we have send OK report.

again i lodged complaint(Complaint No. DEL[protected]) on sunday.
I had spoken with the below mentioned members.

1.S Sehgal.( MB No.[protected])
2.Chopra .( MB No.[protected])
3.Bharat(Engineer).( MB No.[protected])
4.RK Biz (MB No.[protected])
5.Naveen (MB No.[protected])
6.Mahesh Gaur- MB No.[protected])This person is taking my case,but not attending my call,Why he is not attending.
7.Manjit (MB No.[protected])
8.Moin Khan (MB No.[protected])
9.Bhavana( Off. NO. [protected])(Noida-This person is commiting me on a daily basis that today will be done & then Tomorrow and then day after tomorrow like this.But no result.
10.Atul.( MB No.[protected])

After been doing so may follow up NO respond had been found , SO kindly take a suitable Action agnist them as we are facing lot of problems due to them kindly fovour us take action aganist as soonm as possiable.

We are so thankful to if we got a justice kindly revert us as we are waiting for ur Reply ......


Regards
Sanjay

Videocon — No response from videocon

This is to inform you that i have purchsed a hyndai LCD from Next
Retail Shop, DB Gupta Road,
Karol Bagh, New Delhi.
Bill No. Is 0303825 Dated: 06.07.2009.

I have lodged a complaint (Complaint No. DEL[protected] on 02.09.2009 for
Display Problem. An engineer came and diagnose the system and suggested me that there is some panle which has to be replace or change. But they are not change or repair lcd as on .tell me what can i do ?

Air Conditioner — No response

Hi Samsung,

I am highly disappointed that I bought a product with your company. My complaint number is [protected]. I bought an air conditioner from Malaika Electronics on Saturday the 17th April. till today neither from the dealers side nor from the company's side anyone has called or called for demonstation.As per the warranty card the person should come and give me a demonstraion in 24 hours. After repeated calls from my side to the dealer and your company at 30308282 nothing has happened.
I am a working person and have taken leave especially for you all.I did get calls from your company from Chennai, Thane, saki naka that they are sorry and said will surely come before 5.30 Pm today for me but now it is more than that. The AC is not workin at all and the dealer asks me that it is not cooling or what? I have called my electrician and checked my plug point it is all ok.

Is this the type of reception you give new users.My Neighbour has bought a split AC from Vijay sales from Voltas and their person has come in 2 hours after delivery to install and demonstrate the same day.Is it not your duty to help us so that we can use your products to the optimum? Or do you think that customers are all and have to be treated like this we have our sale that is enough for us. I have worked for a customer care agency for US and if this was done there at the moment there would have been such a furore.
It is nt tht this is the first time i have something from Samsung . Ths customer care number is always engaged . How will you solve our problems if there is no one on line.

Just now a heavily malayali accented woman asks me my address from seagulls to come and see . Again she asks me what is the problem. Isnt the problem registered in the first place when i have given calls to dealers some 10 times a day. There is no value for customer time ? or is it chalta hai attitude . Redressal of any sort is not acceptable anywhere . Why we are so lax in satisfying the customers? The business runs in word to mouth publicity too not only by advertisements.

It is high time some action is taken and things put into order. Please treat the customers with little bit more of compassion and not treat them like missed calls meant to be ignored.

Videocon — NO RESPONSE !

I have registered a complaint in view of sub-optimal cooling in my Videocon Refrigerator on 13 Apr 10 vide complaint number VAI[protected]. However, the service reps though contacted telephonically on number of times by me, is yet to respond and have a look at the refrigerator.
Initially I was promised that the defect would be looked into within 24 hours of lodging the complaint. Even after 24 days, they have not felt the need to to attend to the defect!
Speaks very poor of VIDEOCON's after sales service, which prides itself in being a global brand.
I would definitely advice prospective Videocon customers to think twice!

Air Conditioner — NO RESPONSE BY COMPANY ON COMPLAINT

DEAR SIR,
I HAD PURCHASE A AC OF CARREIR COMPANY.MY NAME IS BHOOPENDRA PRATAP (CIVIL JUDGE).I AM FACING PROBLEM WITH MY AC AND NO ACTION ON MY COMPLAINT BY COMPANY.
SIR, I AM NOT SATISFY WITH YOUR COMPANY SERVICE.
I HAVE MISTAKE THAT I PUCHASED YOUR PRODUCT AND WEST MONEY.
IF YOU NOT PROVIDE BAETTER SERVICES, SO YOU CLOSED YOUR COMPANYAND RETURN THE OF CUSTOMERS.
MY COMPLAINT ID (GHZ643)
MY PHONE NO. IS [protected].

Videocon — response

i gave a complain that my refigerator is not working and then they replaced a new compesser to it with 1year warrenty after 1week refrigerator has gone mad and not workin then we gave a complaint the next day. it has bees 2months and since we havent got a response from the company and they are taking in a vouler language that they wil not do the work and now "I AM HELPLESS"

Videocon — no response on several complaints

sir,
Last season i got my A.C repaired by changing its compressor and then FILLING GAS by videocon(durga puri service centre) and hence they charged RS 1800 but soon a leakage arise i again called them and they rectified it with a stupid excuse! soon after problem recurred, i again called them then they gave assurance of working well after some time as new compressor need some time to work properly.I used to call time and again but did not act but gave excuses instead, meanwhile summer passed and they assured for a good service next season but when i called them now they are giving some vague offer of filling GAS in RS1500 instead RS1850.
i want to take a strict action against them.
i hope to hear positive response soon!
thank you
RAJENDER PRASAD SHARMA
[protected]

AC — NO RESPONSE

MY COMPLAINT NO. IS RNA[protected]. THE AC HAS BEEN PICKED UP FOR SERVICING BUT NOBOBY IS PICKING THE PHONE AT THE WORKSHOP AND NO ONE IS GIVING ANY RESPONSE. EVEN THE CUSTOMER CARE IS NOT HELPING OUT. PATHETIC STATE OF LG FUNCTIONING.