[Resolved] Videocon D2H — Non installation of HD set top box | |||
Dear Sir / Madam, Ref : Customer ID 33654059 This is Karthik from Bangalore, I want to bring to your notice about the hardship caused to me by Videcon D2H services. On 21st February 2013-Thu morning 9.37 am I called up the customer care and asked about the exchange offer from SD to HD set top box for existing customers. They informed me to recharge my account with Rs 2590 and call back the customer care. I recharged my account with Rs 2590 as informed by the customer care executive and called back to order HD box under exchange offer at 9.47 am on the same day. Along with this I placed order for another HD set top box under Multiroom connection option. The customer care exective said that my order for both the set top boxes was taken note and will be completed within 24 hours and I had to pay in Cash to the person delivering the set top box Rs 2090 only for the multiroom connection and I would be getting one month free subscription of South Platinum HD along with 2 addons for both the connections Plus Rs 1000 cash back within 3 days as I would be returning back my existing SD set top box. After an hour one of the Videocon service engineer called me and said that he can deliver only the multiroom connection set top box and not the set top box under exchange offer , he said that he had got work order from Videocon only for the multiroom connection and not for the exchange offer. I have been reaching the customer care repeatedly to get this closed asap but it's of no use, they are either misleading me or acting as if they don't understand the situation.. I have spoken with senior level exectives but it's been of no use they just give false assurance that the request will be closed within few hours but nothing happens in reality. I request you to look into the below matters and direct Videocn D2H to close the below issues at the earliest: 1. Provide HD set to box under exchange offer as committed by Videocon D2H on 21st February. 2. Provide HD set to box under Multiroom connection offer as committed by Videocon D2H on 21st February. Following details have been provided to me by Videocon D2H: 1. Complaint # on 21st Feb 2013 :[protected] 2. Second complaint # on 21st Feb 2013:[protected] 2. Work order # on 21st Feb 2013: 15661309 Thank You Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
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videocon HD d2h — delay of delivery & installation of satellite HD box
for purchesing a toshiba LCD TV ondiwali offer get an assured gift of videocon satellite HD box should not delivered in proper address and dely to give the connection of d2h.user name: Subal Chandra Das, mobile: [protected]/[protected], address: 38/13/A, k.k. Banerjee road.
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Videocon D2H — misleading
Misleading free service. Videocon D2hThis is regarding the videocon d2h connection we have. Today we called customer service about a channel . At the end of the call, the agent balamurugan informed us that radio channels will be activated free for us for 3 months, post which, the customers would have to call to cancel the free service, otherwise we will be charged every month. They did not inform us earlier about this, we called is when we got to know about this. We spoke to supervisor harikrishna and apparently they do not have any mechansim like test message or a display message on tv, to inform the customers about the free service and the expiry date ,which means that the service is chargeable after the free service period is over. This is totally misleading because we would have got to know about this , if we did not call customer service today. I do not need this service and they do not have any option to opt us out of this free service, which means we need to remember to call them after 3 months to cancel the free service, else I would be charged.