[Resolved]  Videocon Industries Limited — Defective Refrigerator

Address:

Delhi

I want to bring to your kind notice the trauma which I am facing for the last two and a half year. My fault is that I have purchased the refrigerator of a GREAT COMPANY-VIDEOCON. I had purchased this refrigerator on 10th January’2008 from Shri Mangla Electronics Janak Puri New Delhi. Do you believe its out of order within four months, again I got it repaired from your authorized service centre Pearl Home Care by paying around Rs.1400/- and again after around 8-9 months, the same problem arises and again I called the same agency and again I have to shell out Rs.1400/- and again after the same period again the same problem aroused, and again I called the same agency and I paid Rs.1400/- again.( copy of the last receipt attached herewith.). Beside the same problem that its not cooling and during defrost water is coming into the refrigerator itself, “Junk and Rust” is coming on the body of refrigerator. Now the same problem arises for the fourth time and I sent a SMS to your Customer Care Department and when I received the call, I told the executive not to send anybody from the agency but send some person from the production department so that the root cause of the problem may be ascertained but nothing happened. After two days, one person from the same agency came and told me that my compressor is not working and regarding the junk; he himself was very surprised and told me he himself has not seen such thing in his life that a refrigerator is requiring a repair for the fourth time in two and a half year.

Now I want to put a question to Mr. Dhoot. If you can not handle your company then what is the use of running it. It’s a shame to you. You are cheating the public by providing them third class products. You are hiring Shahrukh Khan and Dhoni for advertising your products, but try to take one advice from me. It’s the product quality which matters and not advertisement. If you want your products to be successful, try to build a strong production team. Hire good people with sound knowledge otherwise you will be out of the market very soon. Every person who is in touch with me, I am telling them not to purchase any product of videocon. This is the real adverse publicity. Even I am writing about this in the Net like Face Book, and Orkut. I had to do a lot of work to find out your email address so that I can bring the problem into your knowledge.

I request you to get me refrigerator OK and don’t charge anything from me. Send some senior person from your production department to find out the root cause of fault. It’s a matter of Rs.27K to me but it’s a matter of your reputation in the market and in case you can not do this and don’t do the business. I am sure that lots of people will be suffering from this but they can not do anything as they are not aware how to approach the Chairman of the company. But believe me if it all is happening, I am 100% sure that you can not survive in the market.

This is all what I want to convey to you for your benefit.

Copies of Invoice and receipt of agency are attached herewith for you kind perusal.

Regards

Manjeet singh
[protected]
33B Pocket 6 Phase 1 Site 2
Nasirpur Dwarka New Delhi