[Resolved] Videocon Mobile — Defective handset | |||
Respected Sir I have Purchased A Videocon Mobile Handset ( Model N-V1125 , IEMEI [protected] ) On 03/06/2010.From Kolkata PlANET M RETAIL LTD. South City 3rd Floor Shop No 830 Tin Number [protected]. INVOICE NUMBER 2995.Amount - Rs 4595/-. From last one month my Phone was not working properly and i was not abel to recharge the mobile . As complaining to the Videocon service center at Accel Frontline Service Ltg. 12 Lower Rowdon street . Kolkata on the Date 17-02-11 at 12.10 Pm ( Complain Number Kol - KOL-VG[protected]DW ) .they took the phone and said will be repair the phone and return it on 11/03/11 , they failed to repair the phone and said they need more time. Then i took my phone from them and gave to another service center named ARYANS IT LTD SERVICES which is in 18 Rabindra sarani Poddar Court gate no 3 Kolkata 700001 on Dated 14.03.2011 ,( Complain Number AR1-VG[protected]DW ) and they again said they will be taking 45 days to repair . As i am suffering from last 3 month without any fault of mine I would request the Videocon Company to GIVE THE NEW HANDSET insted of the old one as my Phone is on WARRENTY PERIOD and i have all the document of proof .I hope ill be getting full support from the consumer court and help me with this problem . my contact detail is MR ADARSH PATWARI . 92 E ALIPORE ROAD . KOLKATA 700027. Email - [protected]@hotmail.com Ph - [protected] Thanks. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Videocon Mobile — low quality product
Recently i bought a new mobile phone from Home shop 18.the cell is of very low quality as promised or advertised in the advertisement. Videocon v1655 is the model no.I am struggling to get wifi on the cell. the battery is of low quality doesn't last for a long time.basic features.
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
Videocon Mobile — Defective Mobile
I bought a videocon mobile model no V1675 IMEI no [protected] .Within two weeks i started facing problem in the mobile. We complained about the charger and mobile to the customer care . DC no is DEL-DC-0000865 and Call no is DEL-VG[protected]W dated 29 June 2010.
You took 10 Days to and returned the defective mobile on 8th July 2010 after replacing the software and we were still waiting for the charger .
Then we complained again on 12th july 2010 about the same defect and they replaced the software again and returned the defective mobile again without returning the charger .
Again we complained about the defective mobile to customer care .DC no is DEL-DC-0001147 and Call no is DEL-VG[protected]DW on 3rd Aug. You again returned the defective mobile after replacing the software.
We received the repaired charger only on 20 August 2010 after waiting period of approx two months.
We were still facing the same problem.We again complained about the problem on 5th Aug to another service center RT outsoucing with case id VG:OL:20100805:7.
We are still waiting for the mobile even after one month. There is no ware-about of my mobile till now .
This is the worst experience i have had in my life.
Please explain why it is taking so much time to resolve my problem??
Provide me a defect free mobile as soon as possible otherwise i had to approach to consumer court for the same.
Sehdev Saini
[protected]@gmail.com