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[Resolved]  VIP — Worst service

We bought VIP Glider strolly 70 from one of your prestige's showroom
"INC 69, 69-A, Sarojani nagar market, New Delhi. Phone:[protected]".
Date of purchase is 09th of October, 2008. And my luggage serial
number is A/8 – 008035. It was inspected by Mr. P. PATIL.
I have small questioned that while delivering any goods are you doing
proper inspection. If yes, then I have serious suggestion please take
the action among the people who do this cause from the very next 2nd
my side lock stop working. We bought this luggage for our marriage
purpose but sorry to say we have taken the worst decision to choose

With in 10 days the front lock and side lock stopped working and the
worst ever worst thing is that we have taken this damage luggage to
the VIP dealer in Meerut(U.P.) on 18th Oct, 08 and also the dealer in
Borivali(west) in Mumbai in the month of November both dealer said
that we are not going to deal in this case, as this product is
defective and out of stock.

But while buying this luggage the shop owner of INC-69, Delhi told us
that for any problem regarding this luggage you have to keep your
warranty card and you can get free warranty on all the things which
are going to be happening in the luggage free of cost for 3 years any
dealer in anywhere in India.

If VIP can’t provide a proper service than what is the use of
3 years International guarantee card. I'm fed up from this and
would like to request you to take proper action against this and
replace my luggage ASAP

Complaint marked as Resolved Aug 13, 2020
Complaint comments  11 CommentsShareTweet


I have given my bag for repairing before 2 months at Badlapur west, Mumbai branch but every time the shop dealer is giving some excuses.

Kindly requesting you please take appropriate action regarding this otherwise I will have to contact consumer forum to solve this issue.

no user manual their
I have the same complaint against VIP Glider Strolly 77 DNB bought from VIP Lounge Naveen Market Kanpur on 15/05/2009. The strolly handle is defective and is unable to slide back. I am presently in USA and informed the VIP customer care promptly, though they haven't bothered to respond to my complaint. I am here with a worthless VIP International warranty card (valid for 3 years). I have contacted them repeatedly with photos of the defect in luggage, copies of visa and immigration details, Tax invoice and all documents sought by them. However they haven't responded.

I understand that the VIP Industries is making a fool of its customers by issuing an International warranty card. I wish strict action should be initiated against the company. I have vowed that I am not going to purchase any VIP product in my life time, and would request others to not buy luggage and other stuff from VIP Industries in India or abroad.

Satish Sasikumar,
California, USA
July 2011
VIP strolly purchased in Hyderabad Dec 2011, on first journey itself within one week handle locked so could not wheel. Returned to dealer, same thing happened twice again!
No news after latest return on 14.4.13!

I purchased a VIP bag last year 2013. The bag looked very solid and reliable. After one year the handle sliding mechanism broke so the bag was useless . I do not live in India but I travel there for work every, now and then. I am located in Europe. Since I still have the invoice and all their "3 years international warranty papers" I contacted their supplier in the UK but I got the mail rejected. Then I wrote to their email in India. I took me 3 mails and a phone call to India to get a reply. They shipped me a replacement handle that did not match the original so after spending 2 afternoons trying to fix the bag I wrote them back and they never answered again. The bag is in the trash bin now. I have no time to do their job (that is, fix the bag) and they never offer a replacement bag (I sent them many pictures showing the broken bag).

VIP bags have the worst International warranty I have ever experienced. Not to mentioned their quality. The bag lasted 1 year (that is 4 trips) before it broke.

If you can buy another brand, do not hesitate. Do not buy VIP bags. All their warranty policies are just bubbles. It is worth to spend some more ruppes and buy Desley or Samsonite, even Targus.

Write me back if you want more info on this case.

Don't purchase V.I.P. Begs or SKY BEGS. provide very bed warranty service. so please don't purchase like that. can't give the answer to us about our beg repairing service.

my contact number is [protected]
Hi V.Kumbhani,

Apologies for the inconvenience caused. Please share the details of the product you are facing issues with, along with your contact details so that we can get in touch with you.

Thank you,

Team VIP Bags
Third class service & useless bag.I also similar experience.I purchased Skybag from Reliance Pune & travelled to Belgium.There warranty card clearly says international replacement warrant.After reaching Belgium trolly bag's chain got damaged & slip.So sent email to them & to my surprise they replied that bag will be replaced once you reach India.My travel date is appearing & they cant sent to Belgium...then they stopped responding.Below is the response from executive Sonali Desai...

[protected] Forwarded message[protected]
From: Sonali Desai
Date: Mon, Nov 23, 2015 at 12:42 PM
Subject: Re: Re: Urgent Customer Care for Belgium (Europe) : New Skybag Chain Damaged..
To: Vishal Tope
Cc: Ramakant Yadav

Dear Sir,
Sorry for the late reply.

We are arranging new Bag from India so its not possible to reach at Belgium before 27th Nov. it takes 5-6 working days.
I request you, please take the replacement in India.

Customer Service

On Mon, Nov 23, 2015 at 5:00 PM, Vishal Tope wrote:
Can someone please respond on my number Phone: +[protected]

If you people wont fix my issue I will launch complaint in consumer court & charge for new luggage bag & for all mental & financial harrasement.

My Belgium Address:

Mr.Vishal Kaluram Tope
Brusselsesteenweg 141 102 B

Dear Vishal,

Please share your contact details and details of the product that you are facing issues with on [protected] so that we can get in touch with you at the earliest and try to resolve your issue.

Thank You.
VIP Bags Team
Dear Prakash,

Please share your contact details and details of the product that you are facing issues with on [protected] so that we can get in touch with you at the earliest and try to resolve your issue.

Thank You.
VIP Bags Team
Dear Prakash,

Please share your contact details and details of the product that you are facing issues with our Facebook page so that we can get in touch with you at the earliest and try to resolve your issue. Providing the link to our page here:

Thank You.

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