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Virgin Mobile India Complaints & Reviews

virginmobile.in
2.7
Updated: Dec 5, 2022
Complaints 162
Resolved
87
Unresolved
75
Good! Virgin Mobile India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Virgin Mobile India step up their efforts to fully resolve all complaints 👍
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Virgin Mobile India reviews & complaints page 3

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N
nazeem93
from Mumbai, Maharashtra
Mar 23, 2012
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No proper internet connection and network coverage

Address: Udupi, Karnataka

am using tata virgin since 5 months ..no proper internet connection.. it takes 30 minutes to connect after retrying. and get disconnected in 20 minutes... and the customer care services cant solve this problem.. i hav complaint about it 30+ times.. still they can't solve the problem that we are facing.. its frigging ridiculous.. it sucks. pissed off.just making fun o[censored]s and wasting our precious money..
plz help me ...
mob...
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S
Siddhesh Naik
Feb 2, 2012
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till after 12 days didn't get benefit of Frc 47

Address: Maharashtra

Hi, my new virgin gsm no is [protected] to which i had recharged with FRC 47 on 23jan 2012.but still i don't get the benfit of recharge ie. 25 rupees talktime and 500mb gprs.then i talked with my retailer and he called customer care.The cc replied that the recharge is aleready done but due to system problem u should get recharged till midnight but today 2nd feb2012 till i don't get the benifit.and from our no.cc never attain the...
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S
Saravn
Dec 14, 2011
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Worst Service

Address: Bangalore, Karnataka

Hi,
I'm Saravanan My *Virgin Mobile GSM* no. is *[protected]*,

I lost the SIM and I blocked it on 16/11/2011. I was informed that I can get a duplicate SIM on that number in TATA TVH.

When I asked in the Tata stores, they said that there is no stock available.It will be available only in TATA head office at silicon terrace, Koramangala, Bangalore.

After searching all the stores at last...
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G
Gitimaya Behera
from Pune, Maharashtra
Nov 16, 2011
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Deducted approx Rs.150 without any reason

Address: Thane, Maharashtra

Dear sir,
On 10th Nov 2011,i have done a recharge of 150 in between 7-8pm.
After making 4- 5 calls i have my balance approx Rs.199.00.
But at 10pm when i did balance inquiry i got my balance Rs.44.
Virgin customer care executives cant able to give proper reason of deduction.they are saying their system still not updated(As it is the 6th day)
they provide me a complaint no-VGBR09260599.But it did not work.the...
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S
snigdhak
from New Delhi, Delhi
Oct 19, 2011
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Harassment by their call centre

Address: West Delhi, Delhi

Dear Team

I have a Vflash postpaid internet connection number [protected]. From past 15 days, I am receiving more than 10 calls in the day by their customer care or their call center. In spite of telling them every time they keep on calling us to pay the bill, with everyday the frequency of calls is increasing. The issue has gone to so much extent that we have blocked that number by the service provider, and service provider...
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H
H.V.Shiva Shankar
from Bengaluru, Karnataka
Sep 3, 2011
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Fraud

Address: Nashik, Maharashtra

You are giving advertisement in all daily news papers everyday as follows:
“ IDEA/ Aircel Co. Req. Land, Roof, Plot, Shops for mo. Tower Instltn Mthly Rent 70,000/- + 55 Lacs Adv. In 48 hrs. Agent Req. [protected], [protected]”.

In response to above cited advertisement in daily news paper 23.8.2011 I, have called the mobile no. [protected] one by name Natasha picked up the phone and given me the Web Site Address...
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V
vandesh
from Mumbai, Maharashtra
Aug 22, 2011
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Suspension of Services without legitimate reason & without prior intimation. Misappropriation & fraudulent calculation of payment accounting

Address: Mumbai Suburban, Maharashtra

I have a VFLASH connection for connecting to the internet. My VFLASH number is [protected]. THe service providers are Virgin Mobile Pvt. Ltd. The connection had a facility to have a credit limit of Rs. 1500/-. The connection had been working fine of-late till the last 10 days, when it was inadvertantly suspended without intimation or reason. When I checked with the customer service number, the rep informed that it has been done due to over...
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B
bvkamalakar
from Mumbai, Maharashtra
Aug 19, 2011
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unable to register to dnd through 1909 or through website

Address: Mumbai City, Maharashtra

sir i am a customer of virgin gsm service and facing many problems with that connection and was also getting disturbed with calls and messages and during late night also messages are coming ...i tried to register for the dnd service (1909) but it was not working telling as number barred and when i tried to register a complaint on virgin website it was also not responding and not accepting the dnd request .. i had been charged 96rupees when...
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K
Kirti Bhushan Kapil
from Mumbai, Maharashtra
Aug 17, 2011
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Sim is permanently blocked even after submitting my documents.

Address: Haryana

Dear Sir/madam
I have changed my service provider from Reliance CDMA ([protected]) to Virgin GSM through Mobile Number Portability option in the month of July 2011. I submitted all the forms and documents and based on this, I received message regarding your documents are in progress. I did as per the instruction and my number was successfully ported to Virgin GSM in a week.
Later, I recharged my number with Rs 150/- + 30/-...
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G
Gulshan Sharma
from Gurgaon, Haryana
Aug 17, 2011
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Block of Mobile no 98028-11222 without any intimation

Address: Haryana

Sir
I m Gulshan Sharma from karnal, Haryana using the virgin gsm mobile no[protected] which were port from Aircel 4 months ago.But the company suddenly my no barred due to non submittion of documents.Is it possible that any company can port any no without taking documents.
I have submitted the documents again but still my no are not in service
plz do the need ful otherwise i have no another way to go to Consumer Courtbr...
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G
Gulshan Sharma
from Gurgaon, Haryana
Aug 16, 2011
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Block of my Virgin GSM no without any information

Address: Haryana

To
Virgin GSM Mobile Service
C/o Tata Teleservices Ltd.
Sub. Block of my Virgin GSM Mobile no[protected] without any information.
Sir
I Gulshan Sharma from Karnal 132001(Haryana) were using the Virign GSM Mobile no[protected] which were MNP from Aircel apprx. 4 months ago. 15 Days before suddenly i got my outgoing call are not going. Than i checked from customer care, Customer care tell my that my outgoing...
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R
Ram More
from Mumbai, Maharashtra
Aug 13, 2011
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Money fraud case.....no work done

Address: Solapur, Maharashtra

I had been cheated by the Virgin Mobile Company an amount of Rs. 4,500+35,525 for setting up a tower in my land. The representatives were supposed to come in 10th August 2011 but not reached and the given nos. is switched off. The suspected persons are Deepak Chavan from Nodia, Delhi. The address of the suspected is Sector-18 near metro station nodia-201013. Please do the needful and save others to get cheated by them and if possible my money...
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D
dhruvpandit
from Varanasi, Uttar Pradesh
Aug 1, 2011
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NO GPRS for android / very bad support

Address: Vadodara, Gujarat

i've just got a new virgin card. also activated its GPRS of 44/- for 15 days.

but when i tried to connect it via my samsung ACE (android 2.2.1 froyo) . it was not connected.

now i called twice to CC. but they comes after 30 mins. waiting for both times.
and told your device is not supported by us !!

and without listening any thing, they cuts off line from thair end both time.
br...
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D
deb.in
from Kolkata, West Bengal
Jul 23, 2011
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NOT RECEIVE PROVIDENT FUND AMOUNT (PF No- MH/BAN/49207/112)

Address: Bardhaman, West Bengal

To,
REGIONAL PROVIDENT FUND COMMISSIONER,
BHAVISHYANIDHI BHAVAN,
341, BANDRA ( EAST),
MUMBAI-400051,

Sub: -NOT RECEIVE PROVIDENT FUND AMOUNT (PF No- MH/BAN/49207/112)

Sir,
This is to inform you that Virgin Mobile India Pvt. Ltd have deposited Form 19 & 10C on 26/05/11 but till date I have not received my PF amount.Details are as...
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K
K N Rao
from Bengaluru, Karnataka
Jul 22, 2011
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recharge for lifetime talk

Address: Hyderabad, Andhra Pradesh

I am one of your prepaid customers of virgin cdma. In the morning of[protected], 7.39 a.m. I have charged my cell phone online for Rs.102. My balance shows only 2 Rupees. When I inquired with the virgin services, the person informed me that the 100 is taken for life time validity. I requested him to tranfer that money to talk time and he refused todo so. I wanted to talk to his seniors whom he claimed to have connected never replied.
br...
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M
MEGAMIND
Jun 27, 2011
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VIRGIN MOBILE

DEAR SIR,
the hackers found a new way to hack and use VIRGIN services for free.here is the method:
the user has to download a modified app for example HANDLER UC,OPERA MINI,etc.

then add the following proxy:
:M.VBYTES.IN
10.124.94.8 PORT 8080
n for vpn use APN : vinternet.in and no port n proxy

so please sir ban the above proxy toprevent the hacker from making any further...
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M
Manoj Gautam
from Sagar, Madhya Pradesh
Jun 23, 2011
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balance deduction

Address: Palwal, Haryana

dear sir,
I (manoj kumar gautam) am a virgin gsm customer and my no is [protected]. I get a call from a company no.[protected] regarding tring tunes on dated 22/06/2011. I don't know that this call is from company so i attended the call. after that when i know that this call is for subcribing tunes. i disconnected the call without subscribing. After 5 minutes i fet messages from company that tring tune is activated on my no. then...
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P
puneetaneja
from Chandigarh, Chandigarh
Apr 7, 2011
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documents submitted a month back but not updated in the system

Address: Chandigarh, Chandigarh

Sir,

This is Puneet Aneja and as i complained earlier my virgin mobile number is [protected] which i got ported into virgin from idea 2 months back is not still updated with all my credentials, when i contacted customer care to enquire about the same, they told me that my documents have not yet been submitted whereas i have submitted them twice, first at the time when i got the virgin mobile sim from the retailer(Taneja foods,...
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Y
yerrayadagiri
from Hyderabad, Telangana
Mar 31, 2011
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Unable to extend validity

Address: Hyderabad, Andhra Pradesh

My virgin mobile CDMA connection validity expired on 13.03.2011. I contacted mobile dealers for extension of validity. But they expressed their helplessness. So, please extend my mobile validity.

Y. Yadagiri
[protected]...
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B
BAJIBABA SHAIK
from Gurgaon, Haryana
Mar 25, 2011
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BLOCK MY VIRGIN NUMBER

Address: Panipat, Haryana

IAM TAKEN A NEW VIRGIN NO AFTER COMPLETION OF THE RULES OF VIRGIN SERVICES, MY VIRGIN GOT ACTIVATED. IAM USED NEARLY ABOUT 1 MONTH VIRGIN SERVICE GOT BLOCKED (AFTER RECHARGING OF Rs250 AND INTERNET RECHARGE OF Rs60) .
AS PER DEMANDING OF ID DOCUMENTS FROM VIRGIN CUSTOMERS IAM RESUMBITED MY ID DOCUMENTS TO DEALER AND DISTRIBUTOR FOR 3 TIMES NO BODY RESPONDING PROPERLY IAM PHASING THIS PROBLEM FROM 25 DAYS....
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