Virgin Mobile India Complaints & Reviews

Hi,

Contact no. [protected]. Mr.Jaywant Anabhavane. Mumbai.

I have to deactivate the caller tune which has automatically activated. I want to activate the do not disturb system.

Regards,
Jaywant.

sir/ma'am

My name is Puneet Aneja and one month back I had got my mobile number [protected] ported into VIRGIN MOBILE GSM from idea through MNP, and submitted the set of documents of identification to the retailer i.e. Taneja foods Sector-11 Panchkula, at the time of taking the new virgin mobile sim card. which got activated in a week's time i.e. 23rd of february 2011.
and today after more than a month, without giving me any kind of intimation or notification about my documents not submitted, VIRGIN disconnected all the services on the said number causing a lot of loss at work.
when i called the customer care, they do not respond well, not even they are ready to tell me the location of authorized distributor where i can submit my documents and make sure they have been properly submitted and i can get my number activated instantly.

so i request you to please take some action as soon as possible, as this number is distributed at my work, and if its ceased or even disconnected temporarily, i am suffering a lot of monitory loss.

Sir, I am Sub GS Tanwar (Army) now posted at Pune. My brother Mr Sumaer Singh, Resident of Dhani Jhelda, Vill-Jorawarnagar, Teh-Shrimadhopur, Dist-Sikar(Raj) recd 20 yrs agreement from:VIRGIN MOB PVT LTD, UNIT OF ALLOVER INDIA TOWER FIXATION IN TELECOM INDUSTRIES REGD, CROMA TOWER PVT LTD, 15/9, 7TH FLOOR TB KADAM MARG, CHINCH POKLI, MUMBAI-400033 stating that Rs.70000 rent pm + 4400000 advance + 01 service. They asked him to deposit Rs.5900 in PNB A/C No [protected] & Rs.41500 as Govt Taxes in A/C No [protected] (Rs.25000) & [protected] (Rs.16500). My brother deposited the said amt on 22 Feb & 14 Mar respectively. Their Tele No is [protected] (Ms Roshni itroduced as Asst Manager of Croma Towers Pvt Ltd).
Please help my brother because he is a poor farmer. Thanks. My email add is gstanwar.[protected]@gmail.com
On repeated phone calls not responded. Please clear the matter at the earliest. Regards,

my name is sridhar.
iam not getting any gprs settings .
my number is [protected].
iam no getting connected with customer care.
plz need settings.
iam using samsung sgh-250 mobile.it's imei number is [protected].
i want to connect internet to laptop through my mobile.
iam using windows 2007 O.S.
iam using samsung pc-studio 3.

plz help me.

I have applied for MNP from Virgin to Vodafone and it requires clearance from Virgin. My porting code ( UPC ) is TK764185 Mobile No: [protected]
After 25 days they have rejected my request and giving no reason.
I feel being cheated .
I have followed each and every steps correctly , got a sim from Vodafone and they have charged Rs 19.
All customer care executives were mum in the issue. Neither they have answered my mail. Virgin is Worthless.

This is to inform As I am not able to contact customer service since 21/02/2011. Due to inconvenience I have lost my business. Please resolve the problem. As I am using your Virgin CDMA (Demo no. [protected]) service since last 3 years. And now my number goes in grace period and there are no distributor available in Mumbai or Thane to extend my validity,,
My Number ([protected]) is not working please help me how to extend validity to avail service ASAP.

Name : Zamman Kazi
Number : [protected]
Validity : 21/02/2011

I am using your Virgin CDMA (Demo) service since last 2 to 3 years. And now my number is goes in grace period and there are no distributor available in kalyan to extend my validity, I also contacted TATA distributor to extend the validity for the same but they said “they don’t have any record for that number” and as well as they don’t have authority to get details for the same.

My details:

Name : Saurabh Dangre
Number : [protected]
Validity : 20/03/2011

My Number is not working please get it activated ASAP.

Respected sir
I am named venugopal resident of andhra pradesh living in east godavari dist at rajahmundry ,i am user of virgin gsm with the number [protected],i am using this number from last 8months, the problem is recharge cards are not available in the market so i moved to the online recharge and started doing online recharge in their authorized virgin site. some times i found that the recharge i made is found to be unsuccessful but the amount has been debiting from my account ,i have informed to the customer care about my problem and theyreplied that their was problem in their server and theamount will be debited in your account with in 72 hours but i could not find it any where ,from last two months this problem is came to a very sevire extent and many people are suffering, there is no response from the customer suppor team and from the mangnment and another issue is there is no showroom and outlet for virgin in andhrapradesh,so i request you to please solve the problem and do the needful to the customers as soon as possible
Thanking You
Yours sincerally
P.venugopal
mobile .[protected]

Dear sir,

i am 3year regular client of virgin cdma sim card- [protected] in jaipur. In the mean while i missed my sim & mobile. i think about to reuse that number but here in jaipur there were no sim card provider, service as well as there is a problem in recharge. i must ran for tata consultancy vaishali nagar office but no proper communication was done. if vigin like such big company bend their telecom sector to along indian ..like tata

if any query reguarding/ hearing about such problem tata n virgin then talk [protected]

hitesh joshi
ganga colony guru teg bhadur road tikoniya haldwani

My name is Sandeep. I am having number of Virgin Mobile gsm i.e. [protected]. I want to Port my number to Airtel.But i am not able to send message to 1900 only and to rest of number i am able to send message. I have complain to customer care many times but they say just wait for 48hrs and then your problem will be sorted out. My complaint number is "VGNRO9216107" dated 11dec 2010. I want that there should be other way to get the port number.

Dear Sir,
I am using Virgin GSM service([protected]) since 1-2 month. Yesterday(08,Dec 2010) I receive a phone call from Virgin GSM for subscribe Caller Tune,but I could not answered it, after few second dat call automatically diconnected.
But after few minutes,I got a message "You have subscribe Caller Tune Service for 20 days" and they detect 25 Rs. from my mobile main balance.
So I want to take immediately action upon Virgin GSM and renew my balance.
Thank you..



Shubhra J Jana

I have purchased 2 Nos. virgin mobile number last 2 years back 1) [protected] and 2) [protected]. on july 2010 my 2nd number has been suspended due to non submission of document which i already submmited at the time of purchasing of mobile at UNIVERCELL MOBILE AMEERPET HYDERABAD. So i visited that showroom for submission of document but they did not accepted and said there is no more cocern with virgin mobile and advised to visist TATA INDICOM OFFICE at KLK estate Nampally. I visited their but they also refused to take document and said there is no more service running of virgin mobile. Whenever i called up to customer care number they people said that you can submit your document any where like BigC, Mobile Store. But no one ready to accept.

rsir,
iu have purchase virgin mobie 6 month before, handset have a problem , i have given to service centre he has given nme the d.o letter , but the shopkeeper not accepting the d.o. to change the handset, tell me what is the procedure pls call my other no [protected], sir pls do someting tell me the procedure and the handset is in the warranty period ,

Going through an advertisement for tower fixation on land. I call on the given numbers they told me to deposited the sum of Rs.4150/- in the A/c of Mr. saheb ali [protected] state bank of india, which we deposited on Dt. 16.10.10, than after they call me back and told that we send you a letter by post. A letter received Dt:[protected] an Agreement Letter in which they are asking us to deposit a sum of Rs.41000/- under Telecom Act, 1972, and for more details contact on the Mob. No[protected] they provided than after I call them back and they again told me to to Deposit in the A/c of Muslimuddin tax [protected] State Bank of India Amt. Rs. 41000/- deposited on Dt. 10.11.10. But after three or four days the all mobile nos. were switch off. I find the address on the Internet B-19, Sec - 9, 2nd floor, Lucknow, UP, which is given in letter, but the address is wrong. But then after some days they are calling back and telling us to deposit the sum of Rs.15000, again the mobile is switched off coming, what should i do now, I don't understand what to do now .save others to get cheated by them and if possible my money to be refunded.sir my contact nos.is [protected],[protected] my email id is [protected]@gmail.com Please help me on this issue.

DEAR SIR,

I SAW DINATHANTHI PAPER ADVERTESMENT TOWER FIXLLATION . GIVEN MOBILE NO I CALL Rs.5650/- PAID SBI A/C - MANOJKUMAR NAME - MUMBAI BRANCH. 2 DAYS AFTER I RECEIVED ONE LETTER - AGAIN DEPOSIT Rs.25,000/-
BUT I AM NOT PAID. I TRY THAT MOBILE NO SWITCH OFF. OTHER DAYS ADVERTESMENT OTHER MOBILE NO GIVE THIS IS OTHER COMPANY TOLD.
BUT DEPOSIT DD ADDRESS THE SAME COMPANY NAME. NO FIXLLATION TOWER MY LAND. PL. HELP ME . MY MOBILE NO : [protected]

my name is tulsi das borkar i had paid a registration fees of rs5310/- i the monthof september after which i had deposit a moneyof rs-2500/- as a govt. tax said by the company and they assured me that they may visit in our given location on 10 of october so i amwaiting for that only as my min is on up &down thinking what to do or what not to do so plz give me suggesion thankyou.

I am a customer of VIRGIN MOBILE no. [protected]. Recharge of Rs. 19 was done on[protected]. Message for balance of Rs.17.23 was recieved from 58473 at 18:42 hrs on[protected]. Just after few minutes Rs.15 deducted from the balance, immediately I talked to Customer Care no.125555 and the person attended the call, introduced himself as Mr. Subash. He told me that MEDIA service on VBYTES was activated before few days. When I asked the detail, he changed his words and said RINGTONE is downloaded on[protected] at 18:40 hrs. He was totally wrong and no ringtone was downloaded. The diducted amount of Rs.15 must be added in my balance.
S A KHAN

hi
I m Saaval Grover owner of a samsung mobile since last 10 months. i have facing a prob. using the phone its a samsung virgin phone. when i went to samsung service centre for the repairing the concerened person Mr. deepak says that sofware of the phone is duplicate . well this is not my fault about the software as i m using a brand name like samsung. he also says that i should contact the shopkeeper from whom i hav purchased the phone.he also says that there will be a charge of Rs. 800 my phone is in warranty period so i want my phone to be repaired . I also had a word with Mr. Satinder whose Mob. no. is [protected] he is also not able to sort my prob. I want to do the needful as soon as possible.

Saaval Grover
[protected]

I had seen an ad regarding mobile tower installation in new paper & call in this no. [protected], in which a female sapna sharma pickup the phone and tell me to deposit Rs. 4600/- in SBI A/c in A/C No. [protected] of Rofiqul Islam, Delhi, which I had deposited on 31/08/2010. After a week of deposit of amount Rs. 4600/- I received a letter from company in which they write the As per Telecom Act, 1972 you have to deposit Rs. 31,000/- as Govt. Tax. then after few days a call from Lucknow Office a call come from No. [protected], they say as soon as you deposit the tax of Rs. 31,000/- the tower will installed in your land/building. In this statement, I said to the calling person that I also work in Income Tax Department & know all the rules for depositing of tax & the Govt. Tax is deducted by you when u do the installation work & pay the advance payment to us, in which you can cut Rs. 31000/- as TDS (Tax Deduction at Source) & deposit it to the Govt. A/c. In which they tell me that this is not the Tax but this is amount for taking permission by the govt. for installation of tower in your land/building & pass the file by the govt. Now, till date no call come 's to me for deposit of Rs. 31,000/- & all the mobile no.'s by which the call's me are all switch off.
After that I search about the company in Internet & found many fraud cases done by this company.
My only request is that please provide our Rs. 4600/- from the fraud company & ban the company like this, so that in feature they can't be able to make fraud other peoples. A list of fraud case's & Address's of Virgin Mobile company are also mention with the file attached.

2 months back i have purchased one V Flash (Instrument) Data card for using internet services of Virgin mobile. I placed an order online and their sales executive came to my office and delivered me the card with all required formalities. for ID proof i have given my passport copy and for address proof i have given bank passbook photocopy and i am working for the same bank. They immediatly started my postpaid connection and i was using it normally.. suddenly one day it was stopped working, i thought it may be some network problem but my service was stopped by them because of document missing or related some issue.. i tried to contact them but their customer care no.[protected] never works. I called on different no. but they told we don't have any information. Then 1 day they called and told u have to submit your document in Bandra , The Mobile Store and they gave address also. i went and submitted the documents but still it did not start working. i again tried to contact them but failed to do so. Then i called on customer care of virgin Mobile rather than of V Flash data card, they told me you go to borivili east and there is one shop "ONE MOBILE", Shop No. 7 in some appartment. I went there and asked abt this issue and they told we don't even have any brand like virgin and you are talking about to give details.

This whole issue took 2 months. I am a working proffessional and not get time to take any action on these issue but when i got this much dissatisfaction with a brand like virgin to whom i am brand loyal, i am forced to complained.

I had purchased that instrument of Rs.2300 and that instrument is useless for me now.

please take this complaint as serious as you can because i don't know how many people like me have also faced this problem

regards
Deepak Goyal
(Asst. Manager (Prob.))
The South Indian Bank