Virgin Mobile India Complaints & Reviews

I have bought VFlash CDMA USB Modem of Virgin Mobile 15 days back. The device is not detected in my systems. I booked a complaint with complaint no.[protected], 12 days back fir which I was assured of resolving the problem in 48 hrs. Till now no response My modem continues to be a paper weight though a costly one. I am dismayed at hopelessly poor customer care. So, folks, beware of Virgin mobile.

hi,
one of the service provider VIRGIN MOBILE, is a cheat company.
1) I have its connection and their costumer care told me of the scheme that i will get RS.20 on Rs.45 recharge for internet and the scheme is valid for that day. i got it recharged but i never got the balance.i loged a complaint, and to my surprise they told me that they had wrong information about the above from there back end, and the offer expired a day before and can't do any thing.

2) few days later i recieved a msg saying get Rs.10 on using Vbytes, i opened it , the same msg was flashing there also, i accepted it, but never got the amt. i again complained , but every time from last one month they are telling me that there experts are trying to contact me but my phone is not rechable.....and to the surprise i gave them 2 VIRGIN MOBILE no. to call me. if they cant get in touch with me on their own network that too in delhi.....you all can imagine what a type of company it is.

rahul sachan
[protected]

i am mobile holder of virgin mobile gsm.i hav started a service of romance tip for 10 days then after 10 days the service is re-activate ok.i send mail at customer care and send many sms for deactivate this service but i found no respose i just lost my money on sending sms. very worth service virgin mobile gsm is raddad company

Dear Sir,

i the undersigned request to you pls send me PUK code of [protected] mobile number.

Thanking You

Yours Faithfully

pratik s patil
Belgaum.

respected sir,
i have bought sim card of virgin mobile india from distributor.3week ago it work for 1 week and then from the company side my outgoing calls are barreed due to rejection of my documents then i submitted it again but even then 2week are past my problem is not solveout ..so,please help me for that

These companies (esp. foreign) think they can do anything here because there is so much corruption and exploitation of people esp. middle class by govt. and other companies. They play u for a fool. They are , e.g. In virgin mobile GSM when i called for do-not-call service every time i reached tata docomo customer care- both services use same number. and they said keep trying, you may get your customer care after some tries. but this didn't happen. SMS's say unknown....

Now i went to their website and it asked me to enter my mobile no. My no. begins with 8 and i think most of new GSM virgin does. Unbelievable it was not accepting my no. as it began with 8. Still ads come.

On their website they advertise for do-not-call service as: hey u don't wanna be woken up in the morning by an ad, u don't want to be disturbed.... I ask them when u know u are disturbing why don't u do it from the beginning itself.

SIR,


MY MOBILE NUMBER IS [protected]


I WANT TO KNOW THAT THE SCHEME VIRGIN MOBILE HAVE LUNCHED THAT GET 12 RS TO-POP WITH 6 RS.


I HAVE CALL 26 TIMES FROM 31 AUGUST TO 9 SEPTEMBER.


I CANT RECEIVE THE BALANCE


I HAVE CALLED 5 TIMES BEFORE 31 AUGUST.


20 TIMES ON 8 SEPTEMBER.


AND 1 TIME ON 9 SEPTEMBER.


I HAVE REGISTERED 5 COMPLAIN REGARDING IT.


COMPLAIN NO. IS VGSM0970176


VGSM09074056,VGSM09073536 ETCCC.


TILL NOW I NOT RECIEVE MY BALANCE.


I ALSO SMS '''''RC'''' TO GET 16.20 RS BALANCE. (NEW SCHEME OF VIRGIN GSM)


I SMS 2 TIME ON 10 SEPTEMBER.


1 TIMES ON 11 SEPTEMBER AND 1 TIME ON 15 SEPTEMBER.


I HAVE SMS 4 TIME . I NOT RECEIVE ANY BALANCE FROM VIRGIN MOBILE.




total ammount i expected from VIRGIN====


26 * 8.88 = 204.24


4 * 16.20 = 64.80


TOTAL = 204.24+64.80 = 269.04


I REQUESTED VIRGIN TO GIVE MY BALANCE FAST AS FAST POSSIBLE .






PLZ SOLVE MY PROBLEM. PROVIDE ME BALANCE 269.04 RS.




MOBILE NUMBER -- [protected]

--
Regards,
S![protected]@NT [protected]@!N
(Site Owner)
WWW.SIDDHANT4U.IN

dear sir ,
I AM yOGESH FROM VARANASI , UTTER PRADESH.
i have nokia N70 set EMIE no.[protected]. i m using it since last 4 years. now i m using the connection of vergin GSM no. [protected] since last 1 month.
from yesterday, i cared that on every swich off and restart of my handset, there is deduction of Rs 1/- from my account. after noticing many times it i called to vergin service centre for this complain, they told me that there is no any problem by their side, but it is due to my handset, there are some setting problem. when i contacted to my nearest nokia shopkeeper for bboking in Nokia customercare, he insisted that none problem is by handset, it is due to service provider.
now i m confuse that where should i complain for it, but it is deducting with me.
PLEASE SUGGEST ME WHAT SHOULD I DO.

I visited the website <www.virginmobile.in> and got the details of GSM prepaid connection. The details were as follows: If a I purchase a new sim card for Rs. 49/- I will be getting life time validity and my call tariff will be Re. 1/Min. for any local call. And there will be no daily rental.
Seeing the above details I purchased the new sim card. The details of the sim card are: (MDN [protected]) (RSN NO [protected])
I purchased the sim card by paying Rs. 49/- with the confidence that I will be getting the above tariff benefits as it is shown in the website. But the service provider gave me another tariff in which there is daily rental of Rs.1.50/- and the validity of tariff is 365 days.
So I kindly request you to take action against such a wrong representation and cheating.

Dear administrator,

This is a complain against virgin broadband services, that they told me that they would be charging a monthly rental of Rs 500, after a month without any usage my bill goes upto rs 3000 without any notification from them, being a girl im being verbally harassed by their employess that i better clear out my dues, they have fudged up the entire bill, even in case of airtel my usuage would generate a maximum bill of Rs 1200, their employees themselves told me that they fudge up the bills to double their collections, despite all my efforts they are continuously mounting my bill upto 4700, i feel chated as a consumer, a company like airtel never does this...i really don't earn that much that i would just ditch out 4000 on an internet bill! Plz help me out i'm reachable @[protected]/[protected]....shall await your response, thanks ...simrit

i m yogesh from varanasi.imy cell nr is [protected]. i am prepaid customer of vergin GSM mobile service since last 3 months. i recharged my conection with Rs 550/- in the month of june.
yesterday on 12 august at 11.30 , when i checked my prepaid account , i found that only 0.04 paise are there in my account . i becamed so surprised because i didn't any call from my mobile and the account was Rs 225/ in my account. when i querry to customer care , one mr karan replied me that there is an international call from my nr. at 11.12 am on 12 august 2010. i am sure that there was no any call rom my nr. and my cell was with me , so there is no any chance for that.
by the way, i enquerrrd from my call log by my handset nokia 6630, i got a shock, because there is no any dialled nr in my dialled call list but in my call log these were existed. and it was started from 11august 2010. i m giving the details as follows:

date[protected]

on[protected] at 8.16pm
[protected]at 8.20pm
[protected] at 8.26pm
[protected] at 8.33pm
[protected] at 8.42pm
[protected] at 8.51pm
[protected] at 9.02pm
[protected] at 9.13pm
[protected] at 9.26pm
[protected] at 9.44pm
[protected] at 9.49pm
[protected]at 9.55pm
[protected] at 10.11pm
[protected] at 10.29pm
[protected]at 10.38pm
[protected]at 111.33pm
[protected] at 11.45pm
[protected] at 11.57pm


on 12 august 2010

on [protected] at 12.11am
[protected] at 12.14 am
[protected] at 12.57 am
[protected] at 1.02 am
[protected] at 1.08 am
[protected] at at 1.15am
[protected] at 1.23am
[protected] at 1.33am
[protected] at 1.43am
[protected] at 7.22 am
[protected] at 7.41 am
[protected] at 8.03am
[protected] at 8.11am
[protected] at 8.19am
[protected] at 8.33am
[protected] at 8.43am
[protected] at8.55am
[protected] at 9.12am
[protected] at 9.25am
[protected] at 9.31am
[protected] at 10.13am
[protected]at 10.24am
[protected]at 10.30am
[protected]at 10.37am
[protected]at 10.4 am
[protected] at 11.02am

[protected] at 11.12 am call duration 15.00 minuts


and the dialling is going on .




i m afraid that , my conection is being hacked by somone and it is misused . please do proper enqury and take necessary action.



yogesh
c/o Dr. VYOMESH CHITRAVANSH
advocate
Varanasi

Hi,
I have purchased a vFlash data card on 15th of July 2010
I have written ample number of times to Virgin customer care about my complain, but my request is not entertained.

My Reference No of complaint[protected] dated 27th July 2010.

During time of purchase I was promised a laptop bag as a gift, to be shipped within 7 days. It is already over 3 weeks but nothing has been done so far.

Someone Mr. Sunder from Virgin customer care always replies to my mail that within next 24 hrs I will get a call which never happens.

It is a pathetic service. I will never recommend virgin vFlash to anybody. Virgin customer care has no respect for the sentiments of there customers.

These were the persons who sold me the vFlash and were in contact with me. They all have been mistreating me.

1. abhijeet singh emailID: abhijjeet.[protected]@vriti-interactive.com contact[protected]
2. bhumitra shandilya emailID [protected]@vriti-interactive.com - contact - [protected]and[protected]

I do not expect the gift, as of now I can understand it was just a FALSE promise. I want a written apology from Virgin mobiles. Please escalate the issue. I want answers!!

A highly pathetic service!!

Sir,

I made a complaint for the deduction of balance to the Virgin customer care. i called number of times and finally i send a email to [protected]@virginmobile.in. yet the problem cannot solved by the customer care. they are very irresponsible towards the customers. the mail to the customer care like below
sir,
My Mobile Number: [protected]
iam not satisfied for you and your customer care team. i made a complaint regarding my balance deduction to the customer care on 121. they are very negligence about the customer's problem. i gave complaint on[protected]. i talk to the customer care number of times. i contacted with your superintendent named Sri Charan. he said that the problem will be solved soon. we forward a mail regarding the issue. four days over but the customer care cannot respond to my issue. they said only the balance deduction can be done because of network issue and will be solved within hours. the customer care executives were very irresponsible to the customers. on[protected] i made enquiry about my gprs balance. they said you have 1153mb of data usage available in your account and Rs.13.68 available. after that i try to connect to the internet. it was not done. i tried number of times it was not done. after that i check my account balance it shows Rs.0.00. then i call customer care for my balance deduction. they said that the data usage is over in your account. i said im not used the internet but why should you deduct my balance. please put a complaint regarding the issue. the customer says very carelessly " IAM NOT TAKING YOUR COMPLAINT "." DO WHAT EVER YOU WANT IAM NOT TAKE YOUR COMPLAINT" and disconnect the phone at the time of 11:50 PM on[protected] named customer care "Vaajay". after disconnecting the call i make another call to the customer care. some one lift the phone and the language is HINDI. i said i cant understand the "Hindi" please connect any one of the Telugu customer care. he said telugu customer care available between 6:00 AM to 12:00 PM. on the next day i made a call to the customer care they said that customer care will not talk like that. if any one found we will take action to the person. they take the complaint and forward the call to our superindent Mr.Sri Charan. he said that sorry for the issue. we will forward a mail to the technical team. it will be solved on evening 4:00PM. it was not done. i called at 4:30 to the customer care and ask for my issue to plz connect to Mr.Charan for asking my issue. they said he is not available your complaint will be accepted and will be solved shortly at tomorrow 9:00 AM. i called next day at 10:00AM and ask for my issue. they said that Mr. Charan sir is not available your problem will be solved soon. i called number of times i got reply Mr.Charan is not available. on Monday also tried i got same reply Mr. Charan is not available and customer care gave me time to solve the problem on first call at exactly 11:00AM. i called after 11:00AM i got same reply Mr. Charan is not available and customer care once again gave me time to solve for 3:00PM. i called after 3:00PM i got same reply Mr. Charan is not available and customer care i got same reply problem will be solved at 5:00PM. i called after 5:00PM i got same reply Mr. Charan is not available and customer care i got the same reply problem will be solved within 1 hour. i tried number of times i got same reply Mr. Charan is not available and customer care i got same reply. finally i tried at 10:00PM customer care gave time to solve the problem tuesday morning at 10:00AM. iam not able to get patience. your customer care executives will not support the customers. another issue is at the time of connection i submitted my proofs with my signature in application at the mobile virgin sale center. after registration of my account the details shown a fake name and address. where is my id proof. who can do with my proofs. virgin has so many problems. so that i cant interested to continue with virgin mobile. so please "DISCONNECT THE CONNECTION".because iam already taken the uninor connection for usage. iam not satisfied with you.

1) E-mail ID provided for My account : [protected]@yahoo.co.in





2) Alternate mail ID : [protected]@gmail.com





3) Alternate contact number : [protected]

Sir, My virgin CDMA sim card was reject. so I want a New Sim card for Using the phone further. But the new sim card is not available in purchased store. So please give guidance for purchase the new sim card, give procedure and available store in thrichy of Erode or Karur

Fraud done by VIRGIN hired agencies kindly check we have received a proposal for installing the mobile towers from virgin and they have taken the amount from us but now nothing has been done as if now these people not receiving our calls also they have given add in local newspaper for the same. The way to the consumer court is never too far if

the company in question is as DUBIOUS, WORTHLESS, ARROGANT, HARASSING
and as IDIOTIC as yours. I'll be at my best to persuade people around me
to de-subscribe from your services. You do know how to mishandle and
harass customers and play with their hard earned money. But what you

need to learn immediately is DECENCY!!!! Thieves and fools like Miss.

priya sharma are a blot on your anyway worthless firm. We are tired and
mentally harassed of wasting our time and energy in pursuing the matter
in a company where all pleas fall on deaf ears. We wont settle for
anything less than the termination of priya who does not even

deserve the prefix "Miss." in front of his name. I feel he (like your

other customer representatives) has been trained by you to rob people. A

RUBBISH, BACKSTABBING and CHEATING firm like Virgin should stop

advertising and befooling people. The dog seems to be better trained and
more loyal than you. Inspite of my repeated efforts to mend the
situation, there has been NO RESPONSE from your side and i am sure any
response hereon would be worthless.
So would request kindly check on the urgent basis.






--
Regards

Pradeep Kumar
Off. MDI Gurgaon,
Res. IIT Delhi
Mob. [protected], [protected]

on behalf of Mr. Chote Lal Goutam
H.No. G-54A LIG Sec.-12 Vijay nagar
Gzb.(U.P.)

Dear sir,
i have recharge my account through online (www.virginmobile.in)sbi
mobile banking system 17/06/2010 approx 2.57am am of rs 25/ on
[protected](prepaid GSM,kolkata circle).but surprisingly i have seen
that my balance has not been credited to my no.it has forfeited .rs
25/ has been dedected from
my sbi account transaction id[protected].i have attached necessary
information to you,kindly solve this serious problem as soon as
possible & my no. has been disconnected on 19/06/2010 due to non
submission of document. i have lodge a complaint through 121 toll free
request id-VRRG09002199 & VCF07097404 RESPECTIVELY.

i have attached a copy of print screen of your mail & transaction details.
.I have submitted this copies to nodal officer several times but no-balance given to my account still now
kindly solve it & back my balance soon.

Thanking you.
pradip kumr paul
8/865,po-gayeshpur,dist-nadia
pin-741234.
available contact no.-[protected].

Dear sir,

With reference to the above complain no.we had already discussion lot with your customer care i want to mention some of the name like Sumit, Praveen, Virendra etc.but i didn't get any solution and i m very fedup with the service of custome care and the virgin mobile also.I am very good customer of virgin mobile since last 2 years my mobile no. is [protected].

I would again like to say you the whole story actually i repeated this story to all your custome care since 20.06.10, I got a call from the virgin mobile india by a girl i forgot the name and unfortuanatelly the number from which i got call. In that call the girl said to me that you are the good customer of virgin mobile i just want to know the reason why the virgin mobile sales decreasing day by day what you think what would be the reason, i just said becouse of the call rate you call rate is very higher than the other mobile company than she told me about the offer that if you recharge your phone by Rs.50 in which you will get talk time of Rs.60 and your call rate would be 1 Paise per second within 72 hours.I Confirm about this scheme by your custome care than he told me that ya this type of scheme is there but it is valid till 21.06.10 you can recharge your phone before 21.06.10.

After that i reachared my phone on 20.06.2010 by Rs.50 and i get talk time of Rs.43 and your customer care said balance rupees and benifit of 1 P/Sec you will get within 72 hours. I waited for 72 hours but i didn't get any rest balance and facility of 1 P/Sec.I register my complain on 24.06.10 and my complain no. is VNT07027231 they have given me the time of 24 hours for resolve my problem again i waited but didn't get any benifit.I got a call from your Chandigarh office on 27.06.10 in which he told that your complain is now resolve you can check your balance as well as call rate.I checked it but i didn't get any thing again i called your customer he gain register my complain and that no. is VNT07030739 on 27.06.10 in which he said you definetely get that benifit and all the call made by you after recharged or the extra call rate would be returned within 24 hours still i m waiting but didn't get that.I talk with your customer care but now he is saying that you recharged your phone wrong you can't gaet that benifit and you didn't get any call from the virgin mobile for this scheme......

Now the question is i already activited DND on my Number so how any one can call on my number on the behaf of virgin mobile...and if you register my complain you told that you definetely get that benifit than how you can say that this benifit is not for you...
One side your customer care said you will and one side you will get what is this? What you want from the custome? How will solve this problem and when? Hope you will solve my problem as soon as possible.

When you r facing any problem/query in cellfone at this time only Customer Care Executive can help youout,But i think the virgin has somedifferent thoughts whenever i tried to call customer care Executive(To talk to our customer care executive please dial 9) its response please check the no and dial again,what the company think we are fool are have enough time to tryand try.....

I AM ANIL DAHIYA. I USED YOUR VIRGIN VFLASH. IT IS REGSTRED VIPUL SHARMA IS MY FRIEND.

I GIVE 2000 RS CHEQUE TO AMARJEET KUMAR. [protected] IS AMARJEET MOBLE NUMBER RECIPET NO IS 004245 AND CHEQUE NO IS 193442 ON 17 MAY 2010. MY CONNECTION IS ALSO OCCURED .PLZ TELL ME HOW MANY TME TAKE YOU. ALMOST MY DEVICE CLOSE IS ONE MONTH . WHO IS THE RESPONSIBLE FOR THIS POBLEM DAILY I REQUESTED REFEREANCE NO IS[protected].ON 24 MAY 2010.
TELL ME WHO IS PAY AMOUNT 750 RENT. BECAUSE MAY 5,2010 , MY DEVICE IS CONT. CLOSED. ANY BODY GIVE US ANY INFORMATION TELL ME TODAY SOLVE IT. TELL ME NORTH HEAD NAME OR ANY SENIOR PESON .IT'S NOT A FORMALITY MAIL. I DO IT BECAUSE MY BROTHER IS A ADVOCATE.
IF YOU CANNOT SOLVE IT

sir, i had been cheated by the virgin mobile company an amount of Rs.5440+15000 for setting up a tower in my land as per company instruction. the representatives were supposed to get survey of my land in the month of april'2010(08.04.2010) but not reached and the given nos. are switched off. the suspected person is mr.nandlal. in this context i would like to inform that the above amounts have been deposited in the bank account of mr.nandlal - having A/c No.[protected] of state bank of india. there phone nos. are [protected], [protected], [protected], [protected]. pls do the needful and save others to get cheated by them and if possible my money to be refunded. sir my contact no. is [protected]. pls solve my problem.