Virgin Mobile India Complaints & Reviews

I am undergoing the highest possible embarssment for using the Virigin Mobile services. I am sorry about my harsh tone but I have to.

I bought a sim card on May 4 2010 and submitted my documents. I took four days to activate the service and get the FRC done. I had to do 4 rounds of 16 calls to the distributor to just get the services activated. And now, my outgoing calls barred for the reason that my documents have not reached the Virigin Mobile Office. What's really sorrowful is I am not even able to reach the customer care number "121". Is this the kind of a service these Mobile Service Providers give us. Virigin Mobile really sucks sucks!!


I want this to be immediately escalated. Connect with your managers or whoever the higher authority is.
There is zero escalatation response from the autority. Website is just hopeless

Here is the previous follow-up with zero response.



My Dealer is:

Delight Telecom
CMH Road , Next HDFC Bank
Indiranagar
Bangalore

[protected]
[protected]

================

Hi Vijay,

Thank you for providing details.

The issue has been escalated to the concern team, as soon as we get any update on the issue it will be informed to you.

Appreciate your patience and support in this regards.


Kind Regards

Sunder

The Team at Virgin Mobile

From: Vijay Mudivedu [mailto:[protected]@antennasoftware.com]
Sent: Friday, May 07, 2010 2:39 PM
To: Care
Subject: RE: Virigin Mobile - Sim Registration Failed - Since Four days

My Application is laying with the Dealer for four days. Neither the executive came to collect it nor the Dealer sent it to the head office. What’s wrong with Virgin Mobile? No sure if really interested in business?!!

Even the website is archaic. Better it be closed. No information about the correct phone numbers of Appellate Authority to escalate the issue.

My Contact Number is: [protected]
Available Round the Clock

Thanks,
Vijay

From: Care [mailto:[protected]@virginmobile.in]
Sent: Friday, May 07, 2010 2:08 PM
To: Vijay Mudivedu
Subject: RE: Virigin Mobile - Sim Registration Failed - Since Four days

Hi Vijay,

We regret for the inconvenience caused to you.

Please provide your contact number and convenient time to get in touch with you to get the needful done.

Appreciate your patience and support in this regards.

Please feel free to call us on 125999 from your Virgin mobile or (Toll[protected]Prefixing your city code) if you have any niggling little doubts about anything. Our Customer Care Champ will be glad to assist you. You can also write to us on [protected]@virginmobile.in

Please visit our website www.virginmobile.in for more information.


Kind Regards

Sunder

The Team at Virgin Mobile

From: Vijay Mudivedu [mailto:[protected]@antennasoftware.com]
Sent: Friday, May 07, 2010 12:05 PM
To: Care
Subject: Virigin Mobile - Sim Registration Failed - Since Four days

Hi,

I purchased a Virgin Mobile Sim Card for Rs. 50 bearing the Sim#: 899103413410052026211 on May 4th 2010, Tuesday. I also paid Rs.100 towards First Time recharge. I have been continuously observing the Sim Registration Failed ever since I purchased the sim card. I spoke to the dealer several times. Dealer emphasizes that there is a recharge problem at the Virgin Mobile Server end. He also said that the Virgin Mobile Sim is corrupted. I am just confused on the ongoing proceedings. I bought the Sim card based on you 20ps/min STD campaign. I am feeling really awful at the service being provided by the Dealer and Virigin Mobile.

Appreciate if you can provide me better service and activate my sim.


Refer: http://www.virginmobile.in/pdf/Nodal_Officers_and_Applet_Authority_GSM.pdf

The Dealer is:
Delight Telecom
CMH Road, Indiranagar 1st Stage
Bangalore

Phone:[protected]
Mobile: [protected]

Sir,

I have purchase a Virgin mobile data card(V-Flash) from virgin mobile sales person.Initially he had not given proper information about the internet usage charges and downloading charges.He should have differentiate and clarify that they will be also charging for internet usage apart from downloading.

After that i used V-flash data card from 21st to 26th and from 26th I am getting email and sms of interim payment for uninterrupted service but with different - different amount eg;1007 RS,944 Rs, 1441 Rs,1601 Rs So I spoke to customer care center many times to clarify that issue.But everybody was providing different information and i had to repeat story again and again.

Their customer care executive told that your credit limit has been exceeded so device has been deactivated.I asked for exact bill amount and copy of my usage bill.Finally they told that i will have to wait for 3rd may after that they will provide the same.But during conversation with their all customer care executives i suffered a lot and wasted my many hours and my 10 billing days will be also counted into the monthly rent.I cleary said i want my service activated,i am ready to pay amount just give me the bill copy but till 3rd may i was helpless and even today i dont have the copy of bill. So my 10 billing days has been counted and its continuing.

My major problem is i was said on 29 around 2.20PM by their customer care executive that We are sorry for providing earlier wrong information,your data card is activated and your SERVICE WAS BARRED WRONGLY.

But It was not activated and again I called them around 5.30 then again customer care executive said your SERVICE WAS BARRED WRONGLY your bill amount is only 85 rupees we will resume your service within half an hour.

But till the date my service is barred and I am suffering a lot.I called 20 times and wasted my many hours and still my suffering is on and by billing cycle is on.

In future I am sure I am not going to use any product if Virgin.If they solve the issue then that is their humanity even after that i will not use their service in future because I am sure they are not able to service properly.

26 april i buy new simcard no [protected] after that day comp. stop my service with out permission
virgin mobile company hadnot solve my problem from last 3 days.
virgin mobile company incurr mental harrasment.
i already red the complaints yet still tell me about wait for the
another 24 hours...company fraud to me
virgin mobile company have not any manners for the customer yet not solve the problem.

i am really annoyed from one/two months since i am supposed to be expecting important calls and i didn't know virgin mobile just cant be trusted.

( i have had a lot of problems with tring tunes and recharges but it can be ignored atleast )

Firstly when someone called me it used to say that this number does not exist please check the number u have dialed.

After one week of complaining it started working properly and then just after merely 3 days when sm1 called me it was just a blank i mean no voice at all; no ring, no automated voice nothing just plain silence.

Then after some days when everything went fine

one fine day it says that my number is not active????

damn i'm using it since more than one year and this is disgusting.
i cant recharge,can recieve calls,
i cant even call customer care ; it just plainly says u cant call this number.

I'm just cursing myself for giving a virgin mobile number as my contact no.

You guys are useless jerks. No wonder there are only a few ones who have a virgin number. someday they would be flushing their phones too.

Never use a virgin mobile its useless. it doesn't even recognize its customers numbers . One fine day it would say this number does not exist and you'll have to run helter-skelter to get things solved.

To: Care
Subject: complaint of recharge



to
Directer (prepaid)
virgin mobile india
delhi

sub. complaint of v2v recharge
sir
i have mobile no.[protected] in the name of om prakash in which i already have life time validity. i went to recharge my talk time to some shop and i asked about any scheme of virgin to virgin recharge. he said 99 rupees talk time voucher is available....he said in this voucher u have 6 rupees talk time and virgin to virgin all over india free service....then i told him to recharge my phone with RS.99 so that i can have v2v talk time... he recharged it with transaction Id 20548386 , But that recharge is not giving any benefit to me in virgin to virgin talk time....after that i call the vergin call center but he said this facility is over....and u give only 2 months extra validity...but i already have life time validity.I talked to 125555at c care but c care boy behave very rudly & i went to shop so many time but no use.
now i request u to settle my account & give me some benefit of recharge in talk time as it was inadvertently mistake of retailer or company only.
thanks
om prakash

Dear Mr.

We m/s. Shree Kirpa Communications, are the retailers of Virgin Mobile in Ludhiana.

Our shop comes under the area serviced by your distributor m/s Jindal Traders, Kucha No. 5, Field Gunj, Ludhiana, Punjab.

In September, 2009, the said distributor offered us the MBO Scheme. The duration of the scheme was 5 September 2009 to 31 October 2009.
Under the scheme, we had to buy 200 Virgin mobile handsets and to activate 200 Virgin new connections. Also, it was offered that if we did not want to buy 200 Mobile handsets,
then the cost of each SIM Card (under the scheme) will further increase by INR 100. We agreed at the increased cost of the SIM Card. Hence, under the said scheme, our responsibility was
to activate 200 new Virgin connections. We also bought 30 Virgin Handsets to promote the brand.

Under the scheme, it was offered that if we managed to fulfill the said responsibility, we will be benefited by:
1. Two months promoter Salary which is INR 4500 per month
2. One unit of branded 32 inch Plasma TV.
3. One unit of branded Fully Automatic Washing Machine.

At the time of entering into the scheme, your executive Mr. Rajinder assured us that he would manage the remaining activations in case we did not sell them.

Since, the scheme looks wonderful, we entered (or got trapped) in the scheme.

Mr. Rajinder charged us INR 7 (Rupees Seven) per activation for supplying fake ID proofs.

Anyhow, we managed to fulfill the requirement and got 208 new Virgin activations.

Also, all the payments related to the Handsets and SIM Card under the scheme has been made and no dues are left. The payment was made partly by Cash and partly by Cheques.

We have fulfilled the agreement on our part but now the distributor is not ready to fulfill his part. According to Mr. Amit Mehta (Mobile No. [protected]), few (about 8) of our activations have got rejected leading to non fulfillment of agreement on our (m/s Shree Kirpa Communications) part.

When i inquired about the status of the said rejected activations at your customer care center, i came to know that those were valid activations.

This leads to the direct conclusion that your distributor m/s Jindal Traders is trying to cheat us by not paying us our incentives.

I talked to some of your officials also, but everyone is speaking in the same tone favouring the distributor. It appears that its a racket run by the distributor and your company officials to cheat the dealers like us.

This has led to the bad name of the brand "Virgin Mobile" among the retailers and ofcourse the customers.

Under the scheme we had to pay Rs. 20000 (Rupees twenty thousand) extra for SIM Cards (Rs. 100 per SIM Card for 200 SIM Cards).

Request you to please intervene in the matter and help me recover my incentives.

Thanking You,

Your Faithfully,
Nitin Garg
Prop.
m/s Shree Kirpa Communications
Samrala Chowk,
Ludhiana - 141008
Punjab
Mob:[protected]

Sir,

When I purchase a card of Virgin Mobil Flash HSIA Card Account No.[protected] a person of the Virgion Mobile Mr. Dilshad Parvez Ansari who is the Business Development Officer.

When he came to sell me a Virgin Mobil Card. He told me that after installation of card first month uses of your Virgin Mobil Card is unlimited uses bill is totally free. First fault of that Ansari is he filled a wrong status of me in caf. The person who came from Virgin Mobil Card installation on next day I see my information in caf is totally false. I tell company about this so many times but till date there is no response from there side. In between I received a mail from company that he want a Interim Payment Request from there side. Till date company not installed my Virgin Mobil Card.

Now. what can I do in this matter please suggest me. May I go for legal or what ?

Thanks.

Kamlesh Kumar Agnani.
Mobile No. : [protected]


This is a mail from company to me :

Account No.[protected]



Dear KAMLESH KUMAR AGNANI,



Greetings from the Virgin Mobile Team!

We hope you are having fun using your Virgin Mobile vFlash HSIA card.

At Virgin Mobile, it is our constant endeavor to help you get the most out of our products and services by keeping you well informed at all times.

We'd like to let you know, that this month we have noticed an unusual increase in your usage amount and it has crossed the maximum usage threshold.

We request you to please make an interim payment of Rs. 1065, which will be credited to your account. The same amount will be adjusted in your next bill. Please make the payment at the earliest to enjoy uninterrupted service.

You can pay us online through My Account on our website www.virginmobile.in or pay cash at our nearest Oxigen outlet. Log on to our website to locate your nearest Oxigen outlet.

If you have any questions or need help, please call us at 125999 from your Virgin Mobile phone or (STD code[protected] from any other mobile or landline or write to us at [protected]@virginmobile.in.

Have a great time using Virgin Mobile VFlash.

Warm Regards,

Customer Care Team

dear sir kindly issue a new sim card as i ahve lost my virgin mobile ([protected]) kindly do the needful at the earliest as i am facing specfic problems with ot my phone your faithfully arthur sujith

I have virgin mobile no [protected] with Life time validity. On Saturday 10th April 2010 at 09:18pm I did ETop up for Rs 75. But it has given only Message "Transaction of Rs.75.0 is done, ur balance is Rs. 10.92(this amt was already with me before recharge). Trans ID:20321082.

After several tries (continueous trying about 30 min) when I connect to customer care and I asked about the same. They (Someon Mr. Pervez & 1 of his seniour) told me that the Etop had been charged to tarrif voucher instead of topup. I have told them that I am already buyed a tarrif plan and it is sufficient for my use. And I requested to transfer the amount to Etop account.

They replied that, "Amount cant be transfered".

Now, I think it is not the proper way of customer care. I feel very this is very disgusting and shameful &Virgin mobile is not a good service provider.

Sir,
I have a vergin mobile prepaid connection ([protected]),when I get this connection the said company offered me a plan in which first 3 min vergin to vergin call rate was Rs.1/min.After this three min vergin to vergin free call upto 200 min through out this day.But few days ago the said company doesnot give me the fecilities. I complained the customer care representatives, but they did not give me satisfactory answer.The said that I came into new plan ( 1paisa/second).But I never recharged any power any time.
Please take serious steps as The said company will bound to avail me the previous plan.
My alternative Mobile number is [protected].
Thanking you.
Your faithfully,
Suman Das.

Dear Sir,

I am receiving the SMS of activation of RBT_ACT_PACK60 on my Virgin Mobile Number [protected].

I have never opted for this service and also not aware about the nature of this service. I never received SMS nor a single call from company for activation of this service.This service activated on my mobile by the company without my consent.I called up the customer care and after playing a very long and irritating game of selecting the options to speak with customer care executive, the officer express his inability to stop this services.Whenevr i recharged my phone,balance reduced within a day.

Kindly do the needful

Appreciate your prompt action.

Regards,
Ninad Sawant

i cannot make a call even to customer care it says contact to your customer care plz tell me what to do?

On last 9th March 2010 I purchased a new Virgin GSM SIM card from Univercell showroom of Indiranagar Branch, Bangalore. But today,i.e. 17th March 2010, since morning I have been getting announcement that my outgoing calls are barred and I can only receive incoming messages and calls. Here are the information -
* I paid Rs. 50 for this SIM card connection and got talktime of Rs. 43
* I provided my college ID card and a passport...

On 30.12.09 advertisement given on the daily news paper SANMARG for tower fixation on land. I call on the given numbers [protected], [protected], [protected], [protected] and they told me to deposited the sum of Rs. 5000 in the A/c. no. [protected] (SBI) of Dheeraj Sharma. I had deposited the money in to the bank, than after they call me back and told that we send you a letter by post. A letter comes on 21.02.10 than after I call them back and they again told me to deposited the sum of Rs. 15000 in the A/c. no. [protected] (SBI) of Rakesh Kumar. I had deposited the money in to the bank. But after two days the all mobile nos. were switch off. I find the address B-19, Sec - 9, 2nd floor, Lucknow, UP, which is given in letter, but the address is wrong. Now what could I do, I don't understand.

Well my complaint is that virgin being a big brand///but their network is really disgracefull///am staying in mahipalpur///i have to go out from my house late at night to call my friend//its really extremly poor///network///is really poor///sorry virgin mobiles///no place in india//disgraced//in india///packup and leave.///india///in cdma i find reliance muchj better that your company///cdma bt their network is better that yours///if i rank your company i would say no rank for you people///my number is [protected]///i stay in new delhi//sorry to say but your network really sucks///

I had been cheated by the Virgin Mobile Company an amount of Rs. 5110+15020 for setting up a tower in my land. The representatives were supposed to come in January 2010 but not reached and the given nos. are switched off. The suspected persons are Dheeraj Sharma, Ramnaresh Sharma from Noida, Delhi. The address of the suspected is F70, Street No. – 3, West Vinodnagar, Delhi – 110092. Please do the needful and save others to get cheated by them and if possible my money to be refunded.

I as a virgin mobile customer never expected such a worst service from Virgin brand , being a TATA subsidiary , you have failed to maintain and retain the Brand name.First of all very few stores are available for recharge , if available they doesn't know what denomination of the recharge coupons are available & their respective talk values.Iam holding the virgin mobile ([protected]) and i have done recharge for Rs-200 and i was shocked to see the talk value as Rs-103. this is ridiculous , after a long search i found the customer care number of virgin & after long waiting i was able to speak to customer where she explained that talk value will be only rs-103 as balance is charged against 50 sms free per month.Let me be clear, you dont have any direct or indirect rights to deduct the amount without prior permission from my end.

Did i ask for any SMS & iam not a SMS user. All these details should be available at stores where the recharge is done. But he was helpless , he does not know any recharge value or talk values. I want my balance amount to be credited immdly.

if this is kind of service if your are going to provide in future , iam sure definitely virgin will be not be preffered mobile of the customer.

Being a consumer court member and a media person, i will definitely take this issue to the newspapers & write about your excellent service that you are providing and recommend to block your all ad published in in any form.

i have bought new moble of virgin cdm where we can not use the sim card with any other mobile.

the set turned out faulty after 5 months and the dealer Arvind cellular , of Vasco the gama Goa, is washing his hands off and we have to go search for the service people .

at alst i found a service person but he is not having the spare part to repair!!!!

he says it may take 20days to get the spare part from the company.

We feel cheated.. as the complay claim 1 year warrenty and can't rectify the mistake in time..

If no positive responce from the company may lead us to approch the Consumer forum.

MODEL NO CIRGIN C 2906 SERAIAL NO PRGMAB18A1105062
A00000133BB3175

Sir,



I am living in Pennukara, Chengannur in the Allepey district. It is around 5 Kms from Chengannur town towards Mavelikara Haripad route. My house is situated on an elevated landscape , a 100mts from the main road(Chengannur-Mavelikara) , still I have no coverage in anywhere in my surrounding. This is being a hinderance for many to take your connection.



We would like to welcome docomo into our neighbourhood by even providing the necessary space and facilities for a new tower. Our area and the nearby places having a very apt topography, is already an installation ground of many other networks too.



Please do the necessary..



Thanking you



Mr. Abraham Oommen

Contact No. : [protected], [protected]

hi...sir my self ajay singh. my mobile no [protected] .which is virgin mobile india compony no. i use virgin s vbondhuwai c5005/ sir on 17Jan 2010 time 11 am i downlod opera mini browser aplication from vbytes. but ds not open.i contact csc they give me solution but aplication dosnt work. than i delit aplicaton and re downlod but not open than next day re downlod but not open .plz help me give soluton