[Resolved] Viveks — No service done | |
Bought a Air conditioner in viveks showroom in April 2011. In may 2012 we got cooling problem and raised a complaint in viveks. They charged 1000 rupees for 1 year free service and repaired the AC , but the very next day again the AC did not work. We raised the complaint again they came and repaired the AC and again the next it didnt work. This happened for three times. I don't know how to get the AC repaired from them. AC is not working for 1 month. They are not able to find the exact problem and fix. The worst service center in chennai is viveks. Never buy a AC In viveks....................... God only can save the viveks customers.. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
Appreciate the prompt response to the email sent. Must thank you for sending across your service personnel Kumaravel and Rajamani. They were courteous and did a neat dry service although I expected a full service like the one performed in December last. Anyways am that there was a response and that the service was done.
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+91 44 4213 1616 [Customer Care]
150, (New 68), 2nd Floor, Luz Church Road, Mylapore, Chennai, Tamil Nadu, India - 600004
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Viveks — No service
Customer ID - 28491 Had purchased from Viveks in August 2010 a Haier AC, a LG washing machine around Dewali in Novmber last year and a Whirlpool fridge around new year January 2011.As regards the washing machine the person from Viveks who came to install the washing machine fleeced money under the garb of selling a wire mesh fitted wheel stand.
And for the AC although the same was installed in August last year and despite the promise of 3-4 free services in a year till date only 1 service was done in December last. Thereafter no service was done. I had complained about this on many occasions through July to September 2011 and the fake response I get from Viveks customer help line is that the AC was serviced on 12th August 2011. This is absolutely false and as a matter of fact nobody had turned up to service the AC at the installed address i.e. Bharat flats, f block, R.V. nagar, kilpauk garden exten., chennai.
I trust the biggest mistake done was patronising the business of Viveks. Henceforth shall never do any purchase nor ever recommend your business concern to anybody for your service is most shoddy, deficient and unprofessional. Just a little bit of advice please shut down this disgusting Viveks Service centre for its business perceivably is nothing but a fraud on the public, to cheat gullible customers and it stinks.
dhruva