[Resolved] Vodafone — Telemarketing calls/SMSes increased after switching from Airtel to Vodafone | |||
I switched over from Airtel to Vodafone mobile around 6 months ago. Airtel didn't have good signal at my home, so while that issue has been solved with Vodafone, I'm afraid my satisfaction level has dropped because Airtel was much more diligent and sincere in following up DND complaints than Vodafone, which doesn't even seem to have a system in place to accept DND violations or complaints. My acct (Nine 89 Eight triple O Ek 94) is of Ahmedabad and I travel extensively abroad. I just returned from a trip from Europe and US and I was very irritated to get calls and SMS's from the same numbers in wee hours from the same numbers I have tried to block - but unsuccessfully. Around 60% of the SMS I receive is junk. With Airtel, you simply logged your complaint here http://www.airtel.in/wps/wcm/connect/airtel.in/airtel.in/home/do+not+disturb+registry/ and they would follow up with it and give you a report of what action was taken. With Vodafone, firstly there is no such weblink, and when I asked the Vodafone executive his answer was "sar, you just forward me the number and I will take action"... not a satisfactory answer since I don't want another calling me in the middle of the night when I'm travelling abroad to tell what "action" was taken. Vodafone, if you're listening, could you please let me know if at all you have a system in place to deal with DND violation and how your customers can place complaints regarding telemarketers? Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
36%
Complaints
27109
Pending
0
Resolved
9560
+91 22 7171 5000 (HQ)
Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
View all Vodafone India contact information
I did get a call from you regarding this complaint, and I was told that I should forward the sms/telemarker no. to vodafonecare.[protected]@vodafone.com. Upon asking what process is followed by Vodafone after this email is sent, I was told that vodafone will call me back after checking with the telemarketer.
Now, this process is simply not satisfactory because:
1. I have followed this process in the past, and I got a call a couple of times to simply say vodafone is following up but there was no outcome (and there was no acknowledgement to many of the complaints, only some). Since vodafone has 1.6 Crore mobile customers in Gujarat, its seems very inefficient way to handle this (by calling the customer back each and every time).
2. By calling the customer back regarding DND violation, vodafone is adding fuel to fire. I DON'T LIKE GETTING CALLS FROM VODAFONE OR ANY UTILITY COMPANY, EVEN IF ITS FOR A VERY IMPORTANT REASON. I travel abroad a lot and getting a call from Vodafone when I am 10000 miles away in a different time zone is very irritating.
Hence, my simple question is - why can't vodafone automate the DND violation reporting process like Airtel????? And why can't Vodafone stop calling its customers - does it not understand that DND applies to them also?
PS: I should add, the person who called me took serious offense to my use of the word "" in my original post above. Fair enough, I apologize, please excuse my frustration in explaining I don't like getting calls from Vodafone ever! Please email, fax, sms or postal-mail but please respect DND and do not call your customers who have registered for DND.