[Resolved] Vodafone — Amount deducted but didn't get recharge amount

parthaptm

from Hyderabad, Telangana

Address:

Kolkata, West Bengal

Respected sir,
I am partha pratim das, my vodafone is [protected].
I recharged rs.30 at vodafone online shop on 21/10/2013 by sbi card and same amount deducted from my account. But i did not get the recharge amount.
Please refund these amount as soon as possible.
Thanking you.
Partha pratim das
Mob-[protected]

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Dec 2, 2016

Complaint marked as Resolved

Verified Support

Oct 23, 2013

Vodafone India Customer Care's response Hello Partha,

Thank you for writing to us. We will get back to you with assistance by the end of the day. Your service registration number is[protected].

Regards,
Vodafone Customer Care, Kolkata

Verified Support

Oct 24, 2013

Vodafone India Customer Care's response Hello Partha,

We assure that we are working on your concern and will get back to you with an update by 24/10/13. Your Service Request Number is[protected].

Regards,
Vodafone Customer Care.

Verified Support

Oct 24, 2013

Vodafone India Customer Care's response Hello Partha,

As conveyed over the call, please be assured that the amount will be reversed in your account in 7 working days. If the same does not happen, then please email us the scanned copy of your bank passbook confirming the balance deduction towards recharge of Rs.30 at vodafonecare.[protected]@vodafone.com

Regards,
Vodafone Customer Care.